Service Desk Analyst
hace 2 meses
.This position is open in Malaga; you should be based here or willing to relocate and work in a Hybrid model.As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries. You will facilitate communication between users, engineers, and other resolver groups. Your responsibilities include troubleshooting issues, creating and maintaining comprehensive documentation, and promptly responding to incidents. By coordinating and engaging other teams, when necessary, you will ensure efficient resolution of incidents. Your proactive approach, attention to detail, and collaborative nature will build strong relationships across various stakeholder groups, supporting seamless service operations and enhancing overall user satisfaction.ResponsibilitiesProviding Tier 1 (triage) and Tier 2 (advanced) Service Desk support as part of a global team, delivering 24/7/365 coverage through tickets, emails, and instant chat. You will participate in a rotational schedule to ensure continuous service.Providing support to users both on-site and remotely as required, ensuring prompt and effective resolution of their technical issues.Responding to alerts and managing events to quickly prevent or address incidents, ensuring minimal disruption to service operations.Taking ownership of incidents, ensuring effective triage and troubleshooting processes, and managing stakeholders until satisfactory resolutions are achieved.Managing major incidents from detection to resolution, adhering to ITIL best practices and Major Incident Management protocols.Collaborating closely with support teams, third parties, and Business Divisions to ensure seamless service delivery and incident resolution.Monitoring incident and service queues, ensuring tickets are handled in accordance with agreed operational level procedures and SLAs.Following established Standard Operating Procedures (SOPs) and improving them when needed, collaborating with other teams to refine or create new SOPs as necessary to enhance service efficiency.Providing training and demos of existing and new products to clients and internal teams proactively, and on request.Collecting, processing, and analyzing data from various sources to extract meaningful insights and trends.Developing and maintaining reports and dashboards to present findings clearly and effectively to stakeholders.Identifying and analyzing issues within processes and systems, proposing effective solutions and improvements.Working closely with cross-functional teams and users to understand their needs and provide tailored analytical support.Creating and maintaining documentation for data processes, methodologies, and findings to ensure transparency and knowledge sharing.Staying up-to-date with industry trends and best practices in data analysis and IT, recommending and implementing improvements to enhance efficiency and effectiveness
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Service Desk Analyst
hace 1 mes
Málaga, Málaga, España Lunik - Explorers At Work A tiempo completoJob SummaryThis role is part of a global team that provides 24/7/365 coverage through tickets, emails, and instant chat. As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries.Key ResponsibilitiesProviding Tier 1 (triage) and Tier 2...
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Service Desk Analyst
hace 6 días
Málaga, España Lunik - Explorers At Work A tiempo completo.This position is open in Malaga ; you should be based here or willing to relocate and work in a Hybrid model. As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries. You will facilitate communication between users, engineers, and...
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Service Desk Analyst
hace 2 meses
Málaga, España Lunik - Explorers At Work A tiempo completoThis position is open in Malaga; you should be based here or willing to relocate and work in a Hybrid model.As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries. You will facilitate communication between users, engineers, and other...
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Service Desk Operations Specialist
hace 1 mes
Málaga, Málaga, España Lunik - Explorers At Work A tiempo completoService Desk AnalystThis role is based in Malaga, with the option to relocate or work in a hybrid model. As a Service Desk Analyst, you will provide exceptional support to users, acting as the first point of contact for all service-related inquiries. Your responsibilities will include troubleshooting issues, creating and maintaining comprehensive...
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Service Desk Analyst
hace 1 mes
Málaga, España Lunik - Explorers at Work A tiempo completoThis position is open in Malaga ; you should be based here or willing to relocate and work in a Hybrid model. As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries. You will facilitate communication between users, engineers, and...
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Service Desk Analyst
hace 2 meses
Málaga, España Lunik - Explorers At Work A tiempo completoThis position is open in Malaga ; you should be based here or willing to relocate and work in a Hybrid model.As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries.You will facilitate communication between users, engineers, and other...
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Service Desk Analyst
hace 1 mes
Málaga, España Ilkari A tiempo completoWho we are Ilkari is a privately-held start-up based in Dublin, Ireland. We deliver hyper-private scale innovation and technology to safeguard and secure data, enabling true data sovereignty even as the pace of change accelerates. Our best-in-breed sovereign technology delivers privacy and control over where companies' data resides, where it flows, and how...
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Service Desk Analyst
hace 1 mes
Málaga, España Ilkari A tiempo completoWho we are Ilkari is a privately-held start-up based in Dublin, Ireland. We deliver hyper-private scale innovation and technology to safeguard and secure data, enabling true data sovereignty even as the pace of change accelerates. Our best-in-breed sovereign technology delivers privacy and control over where companies' data resides, where it flows, and how...
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Service Desk Analyst
hace 1 mes
Málaga, España Ilkari A tiempo completoWho we areIlkari is a privately-held start-up based in Dublin, Ireland. We deliver hyper-private scale innovation and technology to safeguard and secure data, enabling true data sovereignty even as the pace of change accelerates. Our best-in-breed sovereign technology delivers privacy and control over where companies' data resides, where it flows, and how...
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Service Desk Analyst
hace 1 mes
Málaga, España Ilkari A tiempo completoWho we are Ilkari is a privately-held start-up based in Dublin, Ireland.We deliver hyper-private scale innovation and technology to safeguard and secure data, enabling true data sovereignty even as the pace of change accelerates.Our best-in-breed sovereign technology delivers privacy and control over where companies' data resides, where it flows, and how...
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Service Desk Analyst
hace 1 mes
Málaga, España Ilkari A tiempo completoWho we areIlkari is a privately-held start-up based in Dublin, Ireland. We deliver hyper-private scale innovation and technology to safeguard and secure data, enabling true data sovereignty even as the pace of change accelerates. Our best-in-breed sovereign technology delivers privacy and control over where companies' data resides, where it flows, and how...
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Junior Service Desk Analyst
hace 1 semana
Málaga, España Ebury A tiempo completoEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Junior Service Desk Analyst Location: Ebury Malaga - 4 days in the office and 1 day from home office working...
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Service Desk Analyst
hace 1 mes
Málaga, España Ilkari A tiempo completoWho we are Ilkari is a privately-held start-up based in Dublin, Ireland. We deliver hyper-private scale innovation and technology to safeguard and secure data, enabling true data sovereignty even as the pace of change accelerates. Our best-in-breed sovereign technology delivers privacy and control over where companies’ data resides, where it flows, and...
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Junior It Service Desk Analyst
hace 2 días
Málaga, España buscojobs España A tiempo completoEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Junior IT Service Desk Analyst Location: Ebury Malaga - 4 days in the office and 1 day from home office...
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Junior Service Desk Analyst
hace 3 meses
Málaga, Málaga provincia, España Ebury A tiempo completoEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Junior Service Desk Analyst** **Location: Ebury Malaga - 4 days in the office and 1 day from home office...
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Service Desk Support Specialist
hace 1 mes
Málaga, Málaga, España Ilkari A tiempo completoRole OverviewThe Service Desk Analyst is part of the Customer Service team within ILKARI's Business Operations. This role is based in a 24/7/365 environment and involves providing IT support across various channels to ensure seamless IT service delivery.Key Responsibilities- Provide Tier 1 and Tier 2 IT support through tickets, emails, and instant chat.-...
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Global Service Desk Support Specialist
hace 2 semanas
Málaga, Málaga, España Lunik - Explorers At Work A tiempo completoService Desk Support RoleAt Lunik - Explorers At Work, we're seeking a skilled Service Desk Support Specialist to join our global team. As a key member of our support staff, you'll be responsible for delivering exceptional service to our users, acting as the primary point of contact for all service-related inquiries, and facilitating communication between...
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Help Desk Analyst
hace 3 meses
Málaga, Málaga provincia, España Avature A tiempo completoIn a company that’s all about both people and software, it’s crucial to have all equipment up and running at all times, while ensuring the best service to employees who need them in their everyday work. As a part of Avature’s Help Desk Team, you’ll solve issues related to our work tools, and you’ll get the chance to expand your IT and computer...
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Service Desk Specialist
hace 1 mes
Málaga, Málaga, España Sd Worx A tiempo completoAbout the Role:We are seeking a highly skilled and detail-oriented Service Desk Specialist to join our team at SD Worx. As a Service Desk Specialist, you will be the first point of contact for employee salary inquiries, providing support to clients' employees and ensuring their payroll questions are resolved with professionalism and care.Key...
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Service Desk Specialist
hace 1 mes
Málaga, Málaga, España Sd Worx A tiempo completoService Desk Specialist - Swedish Market Expert**Job Summary:**We are seeking a highly skilled Service Desk Specialist to join our team in Málaga. As a Service Desk Specialist, you will be responsible for providing first-line support to employees, managers, and Super Users in accordance with client agreements. You will manage and distribute incoming...