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.About seQuraWe provide innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. Our unique risk scoring capabilities allow us to give access to credit to many shoppers that otherwise would be left out, providing the highest acceptance rates for flexible payments in the market. We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique context and needs and deliver superior results.We also empower shoppers who seek value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months.Born in Barcelona, seQura is a privately-owned fintech in the scaleup phase. Present in southern Europe and Latin America, we are growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue. Over 5000 businesses, almost 2 million shoppers, and 300+ employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.7About the roleAs a Customer Care - Banking Intern, you will reconcile bankpayments made by bank transfer, assist in the management of card or transfer refunds as well as gatheringinformation to respond to requests for information from POS terminals.What challenges you ´ll be solvingManage andmaintain quality standards in all client communications.Detect inconsistencies or errors in operations.Validate documents following relevant regulationsSupport tasks and processes linked to the Customer Care TeamWhat we offerWe have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.Free fruit, coffee and drinks at our amazing cafeteria.Monthly after works and annual events (Summer, Christmas, and many more)10 free disposal days per year worked.?Professional development that includes access to a language learning platform with courses available for 24 languages, including both group and private classes.Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Eah area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you