Customer Care Lead
hace 3 horas
.Company OverviewVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW'S SOLUTIONS TODAY.As a company on the move, you'll be working as part of a collaborative team and getting to know the cultural diversity of our world. We learn from each other to constantly improve, adapt and iterate. We value the voice and talent of our colleagues by empowering them to drive their unique ideas to completion. We're convinced that exceptionally motivated employees produce outstanding results. Most importantly, we know you're going to like it here. For more information visit: www.Vantagegrp.Com or LinkedIn/vantage.Position SummaryPartnering with Sales and Operations, the Customer Care Lead will provide best in class customer support, ensuring a seamless customer experience, with a focus on proactive customer communication and 'white glove' service to delight our customers. Managing key customer accounts, they will work closely with a team of Customer Care Representatives (CCRs). Additionally, they are responsible for ensuring such processes as entry of purchase orders, monitoring of deliveries and inventories, attention and responses to customers within service level agreements (SLAs). Support the Customer Care Manager with standardizing processes throughout the region/Business Unit and build the necessary cross functional bridges.Essential Duties and ResponsibilitiesKey responsibilities include, but are not limited to the following:Prepare and monitor management indicators for respective Account Align Team (AAT) and customer base.Align Customer Care Strategy with AAT Strategy. Proactively communicate with customers and maintain strong communication channels internally and externally.Partner with Customer Care Representatives (CCR's) to guarantee Achievement of SLA's.Identify gaps in customer care processes and partner with customer experience team to resolve. Propose action plans based on customer satisfaction survey results and partner with leadership and the team in plan execution. Establish self as the customer care subject matter expert for the assigned AAT, acting as a resource to the business and customer team members.Lead, organize and assist with development of the Customer Care Representatives.Proactively partner with AAT leadership to ensure best in class customer satisfaction.Ensure communication of AAT strategy is conveyed to CCR's.Manage order entry, order tracking and order allocation, for assigned accounts, ensuring no delays, partial orders or errors.Note: The duties listed above are not all inclusive and may be subject to periodic updating or revision.The Ideal CandidateDesired Background3 to 5 years' experience in Customer Service/Care.Bachelor's degree in engineering, Business or a related field required.Previous leadership experience preferred
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Customer Care Lead
hace 1 semana
Barcelona, España Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. Partnering with Sales and Operations, the Customer Care Lead will provide best in...
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Customer Care Lead
hace 2 días
Barcelona, España Vantage Specialty Chemicals A tiempo completoCompany Overview Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets.Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW'S SOLUTIONS TODAY.As a company on the move, you'll be working as part of a collaborative...
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Customer Care Lead
hace 2 días
Barcelona, España Vantage Specialty Chemicals A tiempo completoCompany OverviewVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW'S SOLUTIONS TODAY.As a company on the move, you'll be working as part of a collaborative...
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Customer Care and Sales Ambassador
hace 3 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the JobWe are seeking a highly skilled Customer Care and Sales Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our sales team, you will be responsible for providing exceptional customer experiences and driving sales growth.Key ResponsibilitiesProvide expert advice and sales discussions with pre-qualified...
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Customer Care Team Lead
hace 2 semanas
Barcelona, Barcelona, España The Fork A tiempo completoAbout The ForkThe Fork is a leading restaurant booking platform that connects diners with their favorite restaurants. Our mission is to make dining experiences seamless and enjoyable for everyone.Job SummaryWe are seeking a highly skilled Customer Care Team Lead to join our team. As a key member of our customer service department, you will be responsible for...
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Regional Operations Lead
hace 3 meses
Barcelona, España SAP A tiempo completo**We help the world run better** **What you'll do** The SAP Enterprise Cloud Services ATLAS Customer Care team is currently seeking a highly motivated and experienced **Regional Operations Lead** to oversee and orchestrate our ATLAS Customer care Operations team. In this critical role, you will be responsible for ensuring the effective delivery to our...
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Customer Care Intern
hace 2 meses
Barcelona, España Customer Labs A tiempo completo.At Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs...
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Customer Care Intern
hace 2 meses
Barcelona, España Customer Labs A tiempo completo.At Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs...
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Regional Operations Lead
hace 2 semanas
Barcelona, España Jr Spain A tiempo completocol-wideJob Description:**We help the world run better****What you'll do**The SAP Enterprise Cloud Services ATLAS Customer Care team is currently seeking a highly motivated and experienced **Regional Operations Lead** to oversee and orchestrate our ATLAS Customer care Operations team. In this critical role, you will be responsible for ensuring the effective...
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Team Lead, Customer Care
hace 1 mes
Barcelona, España Clarivate A tiempo completo**Overview**: **Clarivate is seeking a Team Lead, Customer Care to lead our EMEA team of Technical Support Analysts and Senior Analysts in technical product support and customer communication supporting EX Libris Alma product within our Academia and Government suite of products.**: **In this role, you will mentor and coach the technical support...
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Customer Care Team Lead
hace 3 semanas
Barcelona, Barcelona, España Tripadvisor A tiempo completo**About TheFork**TheFork is a leading restaurant booking platform in Europe, operating in 11 countries. We believe that people make the difference, and our vibrant community is guided by strong core values: Better Together, Ownership, Respect, and Growth.**Job Summary**We are seeking a highly skilled Customer Care Line Manager to join our team. As a key...
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Customer Care Team Lead
hace 2 semanas
Barcelona, Barcelona, España Tripadvisor A tiempo completo**About TheFork**TheFork is a leading restaurant booking platform in Europe, operating in 11 countries. We believe that people make the difference, and our vibrant community is guided by strong core values: Better Together, Ownership, Respect, and Growth.**Job Summary**We are seeking a highly skilled Customer Care Line Manager to join our team. As a key...
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Head of Customer Onboarding
hace 6 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe're seeking a seasoned professional to lead our customer onboarding efforts at Accs - Ares Customer Care Solutions Gmbh. As the Head of Onboarding, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Your MissionsTake ownership of the customer...
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Head of Customer Onboarding
hace 6 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe're seeking a seasoned professional to lead our customer onboarding efforts at Accs - Ares Customer Care Solutions Gmbh. As the Head of Onboarding, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Your MissionsTake ownership of the customer...
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Customer Care Team Lead
hace 2 semanas
Barcelona, Barcelona, España Tripadvisor Llc A tiempo completo**About TheFork**TheFork is a leading restaurant booking platform that connects diners with their favorite restaurants. As a Customer Care Line Manager, you will play a crucial role in ensuring that our customers receive exceptional service and support.**Key Responsibilities**Collaborate with HR and other departments to enhance recruitment and onboarding...
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Customer Care Team Lead
hace 2 semanas
Barcelona, Barcelona, España Tripadvisor Llc A tiempo completo**About TheFork**TheFork is a leading restaurant booking platform that connects diners with their favorite restaurants. As a Customer Care Line Manager, you will play a crucial role in ensuring that our customers receive exceptional service and support.**Key Responsibilities**Collaborate with HR and other departments to enhance recruitment and onboarding...
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Team Lead
hace 3 horas
Barcelona, España Lucca A tiempo completo1 an d'expérience minimum dans le support client Bac +5 minimum Salaire prévu entre 35,5k et 37k fixes bruts par an Barcelona - Wojo Poblenou, Carrer de Sancho Ávila, 65 Présentiel ou hybride (2 jours de télétravail par semaine) Lucca is getting global ! For this job, the level required in English is C1 (listening and reading)Contexte : Reconnu pour la...
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Team Lead
hace 3 horas
Barcelona, España Lucca A tiempo completo1 an d'expérience minimum dans le support clientBac +5 minimumSalaire prévu entre 35,5k et 37k fixes bruts par anBarcelona - Wojo Poblenou, Carrer de Sancho Ávila, 65Présentiel ou hybride (2 jours de télétravail par semaine)Lucca is getting global ! For this job, the level required in English is C1 (listening and reading)Contexte : Reconnu pour la...
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Customer Care Team Lead
hace 4 meses
Barcelona, España NewCo Communications A tiempo completoAre you a strong communicator, passionate about people and experienced within a call center environment? Are you focused on customer experience and delivering qualitative services? Would you like to work with an international team, based in sunny Barcelona? Then this is your chance, because NCC Barcelona is looking for go-getters to guide and develop a team...
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Customer Care Specialist
hace 2 meses
Barcelona, España Lucca A tiempo completo.1 an d'expérience minimum dans le support clientBac +5 minimumSalaire prévu entre 35,5k et 37k fixes bruts par anBarcelona - Wojo Poblenou, Carrer de Sancho Ávila, 65Présentiel ou hybride (2 jours de télétravail par semaine)Lucca is getting global ! Pour ce poste, le niveau requis en anglais est C1 (listening and reading)Contexte :Reconnu pour la...
