Customer Care Team Lead
hace 6 meses
Are you a strong communicator, passionate about people and experienced within a call center environment? Are you focused on customer experience and delivering qualitative services? Would you like to work with an international team, based in sunny Barcelona? Then this is your chance, because NCC Barcelona is looking for go-getters to guide and develop a team of Customer Service Agents.
As Customer Care Team Lead, your responsibilities include:
- Managing your project in terms of staffing, quality, and employee satisfaction
- Quality optimization through check-ins, one-on-ones and coaching
- Reaching Service Level Agreements and KPI’s in accordance with client agreement
- Collecting information and building report on operational and quality performance for Senior Management on a regular basis
- Planning and organizing work through peaks and lows, anticipating obstacles
- Develop and support the team of Agents in terms of knowledge and tools to reach team objectives
- Ensure a good working atmosphere
- Maintain structural communication with HR and Senior Management in relation to employee needs, absences and on-boarding/exit procedures.
**Requirements**:
What we are looking for:
- Good communicator
- Strong analytical skills
- Ability to give training to a group of agents
- Concern for quality and accuracy
- Result-oriented approach
- The ability to consolidate input from both the team and the partner
- Pro-active attitude
- A people-first approach with the ability to guide and coach agents
What you need:
- Native level of German
- Good level of English
- Bachelor’s degree or equal through experience
- At least 1 years’ experience in an operational customer service environment
- The ability to manage teams in a fast-changing environment
- Relevant experience in a Team Lead role (preferably in a callcenter environment) is a must
**Benefits**
What's on offer:
- Competitive fixed salary (with the possibility to earn a performance-based bonus)
- Tax-free benefits including food, transport, insurance & childcare
- Several company events per year
- Free Spanish language classes
- 29 holidays per year and compensation for worked local Bank Holidays
- Easily accessible office in Barcelona (Poblenou area)
- A unique, fun, friendly and people-focused work environment
- Open atmosphere in which employee suggestions and ideas are heard
-
Team Lead, Customer Care
hace 4 meses
Barcelona, España Clarivate A tiempo completo**Overview**: **Clarivate is seeking a Team Lead, Customer Care to lead our EMEA team of Technical Support Analysts and Senior Analysts in technical product support and customer communication supporting EX Libris Alma product within our Academia and Government suite of products.**: **In this role, you will mentor and coach the technical support...
-
Customer Care Lead
hace 3 meses
Barcelona, España Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. Partnering with Sales and Operations, the Customer Care Lead will provide best in...
-
Regional Operations Lead
hace 6 meses
Barcelona, España SAP A tiempo completo**We help the world run better** **What you'll do** The SAP Enterprise Cloud Services ATLAS Customer Care team is currently seeking a highly motivated and experienced **Regional Operations Lead** to oversee and orchestrate our ATLAS Customer care Operations team. In this critical role, you will be responsible for ensuring the effective delivery to our...
-
Care Expert Team Lead
hace 1 mes
Barcelona, Barcelona, España Pinetree A tiempo completoCare Expert Team LeadJob Summary: We are seeking a Care Expert Team Lead to join our Pinetree team. As a key member of our operations team, you will play a vital role in ensuring the delivery of high-quality care services to our customers. Your primary responsibility will be to support our care experts in their roles, ensuring they have the necessary tools...
-
Customer Service Team Lead
hace 4 semanas
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob Title: Customer Service Team LeadWe are seeking an experienced Customer Service Team Lead to join our team at Centrient Pharmaceuticals. As a key member of our Commercial / Customer Service department, you will be responsible for leading the customer service teams within the assigned region and managing the order-to-cash process. Your primary focus will...
-
Customer Care Representative Team Leader
hace 1 mes
Barcelona, España Importante Empresa A tiempo completo.Qui sommes-nous ?PayFit simplifie la gestion des salaires et les processus RH pour les PME. C'est une solution SaaS automatisée pour aider les propriétaires d'entreprises et les professionnels des RH à économiser du temps et de l'argent en leur permettant de se recentrer sur ce qui compte vraiment : leurs employés. Depuis 2015, nous nous sommes donné...
-
Customer Care Representative Team Leader
hace 1 mes
Barcelona, España Importante Empresa A tiempo completo.Qui sommes-nous ?PayFit simplifie la gestion des salaires et les processus RH pour les PME. C'est une solution SaaS automatisée pour aider les propriétaires d'entreprises et les professionnels des RH à économiser du temps et de l'argent en leur permettant de se recentrer sur ce qui compte vraiment : leurs employés. Depuis 2015, nous nous sommes donné...
-
Customer Care Representative Team Leader
hace 1 mes
Barcelona, España Importante Empresa A tiempo completo.Qui sommes-nous ? PayFit simplifie la gestion des salaires et les processus RH pour les PME. C'est une solution SaaS automatisée pour aider les propriétaires d'entreprises et les professionnels des RH à économiser du temps et de l'argent en leur permettant de se recentrer sur ce qui compte vraiment : leurs employés. Depuis 2015, nous nous sommes donné...
-
Global Patient Care Support Lead
hace 1 mes
Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Customer Care Director
hace 6 meses
Barcelona, España Q-tech A tiempo completoReferencia- ED_CCD_VX- Retribución- 60K- Persona de contacto- - t. +34 663 444 972Guardar Aplicar ahora - Compartir oferta- DescripciónOur client is a **product-oriented technology company** developing innovative technology solutions in **B2B** payments and e-invoicing. We are currently looking for a **Customer Care Director** to lead the Support and...
-
Hospitality Customer Support Lead
hace 4 semanas
Barcelona, Barcelona, España Amadeus It Group A tiempo completo**Unlock a Fulfilling Career at Amadeus**">Amadeus, a leader in the technology and hospitality industry, is seeking an exceptional Hospitality Customer Support Lead to join its award-winning Customer Support team. As a key member of our global support team, you will play a vital role in maintaining and improving Amadeus' high-quality customer support.The...
-
Global Patient Care Support Lead
hace 1 mes
Barcelona, España Roche A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Global Patient Care Support Lead
hace 1 mes
Barcelona, España Roche A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Team Leader Customer Care
hace 6 meses
Barcelona, España Forcontact Europe SA A tiempo completoSe sei appassionato di customer satisfaction e sei pronto ad intraprendere una nuova opportunità, questo è il posto giusto per te! Il nostro contesto dinamico, multiculturale e di supporto ti offrirà molti vantaggi. In Forcontact stiamo cercando un Team Leader con esperienza nel settore customer care. **Cosa offriamo** - Cultura aziendale...
-
Team Leader Customer Care
hace 6 meses
Barcelona, España Forcontact Europe A tiempo completoSe sei appassionato di customer satisfaction e sei pronto ad intraprendere una nuova opportunità, questo è il posto giusto per te! Il nostro contesto dinamico, multiculturale e di supporto ti offrirà molti vantaggi. In Forcontact stiamo cercando un Team Leader con esperienza nel settore customer care. **Cosa offriamo** - Cultura aziendale...
-
Customer Service Team Lead
hace 4 meses
Barcelona, España Porsche Digital España A tiempo completo**About the job**: We are building Porsche's Customer Relations Hub (CRH) in Barcelona together with you. At the CRH we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center - but way better! You are an essential part of Porsches customer success, so you might as well call...
-
Customer Service Team Lead
hace 4 semanas
Barcelona, Barcelona, España Hitachi Europe S.A. (Spain) A tiempo completo**Job Overview**Hitachi Europe S.A. (Spain) is seeking a highly skilled Customer Service Team Lead to join our team in EMEA. This role will be responsible for leading the sales admin team, managing daily activities, ensuring customer requirements are fulfilled in a timely manner, and meeting established goals and productivity targets.**Job Summary**We are...
-
Customer Success Team Lead
hace 2 meses
Barcelona, España Welcome Pickups A tiempo completo.About us Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all...
-
Customer Retention Team Lead
hace 4 meses
Barcelona, España Ukio A tiempo completo**About you |**: We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well. Ukio's...
-
Regional Customer Service Agent Team Lead
hace 4 semanas
Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completoJob Title: Regional Customer Service Agent Team LeadAbout the Role:Centrient Pharmaceuticals, a leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals, is seeking a Regional Customer Service Agent Team Lead to join our Commercial / Customer Service department in Barcelona. As a hands-on team leader, you...