? Solo Quedan 24H Technical Customer Support Specialist
hace 1 mes
.WebCargo digitizes global freight sales for over 3,500 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight.We're not alone, either.WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).Turns out, it's kind of a big deal. As the leading global freight booking platform for a massive industry, we've been crushing it with double-digit growth, year after year.About the PositionAs a Technical Customer Support Specialist, you will be our superhero technical expert on all our products. You will use your expertise to turn our customers' issues into ancient history. Our technology is what they see every day; you're the person they turn to when they need support.Help our customers move goods around the world by being the front line of support.Learn and know our products thoroughly to answer customers' questions and guide them through the system's features and functionalities.Acknowledge and resolve incoming customer inquiries sent through emails or chats.Investigate issues, identify root causes, implement solutions, and take action items to prevent issues from recurring.Anticipate customer issues and address them proactively.Escalate system or customer issues to internal teams, working alongside Development, System Reliability Engineers, Product, Customer Success, and Data Services teams.Ensure excellent service standards by applying best practices.Create necessary documentation to share knowledge internally and externally.RequirementsBasic RequirementsEnglish proficiency and excellent communication skills.Customer-oriented mindset.Self-motivated with the ability to learn new tools/technologies independently.Detail and process-oriented, organized.Flexibility to work rotating shifts planned ahead of time to provide around-the-clock support.Ability to work effectively with remote teams.Ownership to work independently.Preferred RequirementsBachelor's degree in Engineering, Computer Science, or relevant IT background, or an equivalent combination of education, training, and experience.Experience with ticketing systems such as Zendesk, Jira, Intercom.High level of Spanish proficiency.Why is Freightos exactly where you want to work?Location: Barcelona, Spain with a hybrid work model.Professional development and continuous learning opportunities with an annual training budget.Participation in the Long Term Incentive Plan (LTIP) of the Freightos Group.Ticket restaurant, private health insurance, and flexible remuneration options
-
Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoJob OverviewCpm International is a global leader in customer service, sales, and technical support solutions. We are seeking a highly motivated and experienced Technical Support Specialist to join our team.
-
Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Head Hunt International A tiempo completoCompany Overview: Our client, a world leader in tech, is seeking an experienced Technical Support Specialist to join their Customer Service & Support Team in Athens, Greece. As a member of this team, you will play a vital role in delivering exceptional customer experiences and providing top-notch technical support.
-
Customer Service Representative
hace 1 semana
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team. As a Technical Support Specialist, you will play a crucial role in providing exceptional customer service and support to our clients.
-
Global Technical Support Specialist
hace 4 días
Barcelona, Barcelona, España Convergys A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Global Technical Support Specialist to join our team in Barcelona. As a key member of our support team, you will play a critical role in ensuring customer success by providing timely and effective technical support.
-
Barcelona, España Blu Selection A tiempo completoDo you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?Then this job in sunny and vibrant Barcelona might be for you!Your responsibilities and impact working as a Technical Customer Service Specialist will be:- Supporting customers with inquiries...
-
Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoBlu Selection is a leading provider of sales and customer service solutions. We're looking for an exceptional Technical Support Specialist to join our team in Athens, Greece. As a Technical Support Specialist, you'll be responsible for delivering top-notch support to our customers.About the RoleThe ideal candidate will have strong technical aptitude, fluency...
-
Technical Support Specialist for Finnish Customer Care
hace 3 semanas
Barcelona, Barcelona, España Head Hunt International A tiempo completoFinnish customer support technical support opportunities in Athens, Greece are available with our client.Location: Athens, GreeceOur client is a leader in the tech industry, providing excellent opportunities for experienced customer service and technology enthusiasts to work with top companies worldwide.A great chance to experience working in the world of...
-
Solo Quedan 15H Technical Support Specialist
hace 2 meses
Barcelona, España Holded Technologies, S.L A tiempo completoJoin the team. Make an impact.At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.In order to create cutting-edge products that meet the needs of the sector, talent is...
-
Technical Support Specialist
hace 2 meses
Barcelona, Barcelona, España Team A tiempo completoAbout the RoleSwiss-based Team.Blue is looking for a skilled Technical Support Specialist to join our second level support team. As a key member of our customer service team, you will be responsible for analyzing and resolving complex technical issues for our Swiss market clients.Key Responsibilities- Receive and respond to technical customer inquiries via...
-
Technical Customer Support Specialist in Barcelona, Spain
hace 3 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoJob DescriptionAt Blu Selection, we are seeking a highly skilled Technical Customer Support Specialist to join our team in Barcelona, Spain.About the JobThe ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. The role involves providing high-quality technical support...
-
Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Cataloxy A tiempo completoCompany Overview: Concentrix Spain is a global technology and services leader powering the brands of the future. Our mission is to improve businesses with technology and integrated solutions in over 70 countries.Salary: €21,000 - €24,000 per year, depending on experience and qualifications.Job Description: As a Technical Support Specialist, you will be...
-
Technical Support Specialist
hace 5 días
Barcelona, Barcelona, España Beckman Coulter Life Sciences A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide frontline support by resolving customer problems and issues through technical expertise and troubleshooting.About the RoleThis is an exciting opportunity for a motivated individual to drive revenue growth while ensuring strong...
-
Technical Customer Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Minacs A tiempo completoWe're a global technology and services leader that powers the brands of the future, looking for a Technical Customer Support Specialist to join our team in Barcelona. As a key member of our customer-facing team, you will play a critical role in ensuring the satisfaction of our clients' customers.Career Growth and Personal DevelopmentAs a Technical Customer...
-
Technical Customer Support Specialist
hace 1 mes
Barcelona, España Freightos (Tradeos, Ltd) A tiempo completo.WebCargo digitizes global freight sales for over 3,500 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight. We're not alone,...
-
Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoWe are seeking a highly skilled Technical Support Specialist with native German language proficiency and strong English skills to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to customers via phone, email, and chat.**Key Responsibilities:**Offer comprehensive technical...
-
Advanced Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Dynatrace Software Gmbh A tiempo completoAt Dynatrace Software GmbH, we're seeking an Advanced Technical Support Specialist to join our Global Customer Support team. This role offers a unique opportunity to work directly with customers, resolving technical issues and problems related to our SaaS and Managed products.Job Responsibilities:Recognize and solve complex customer problems related to our...
-
Solo Quedan 24H: Customer Support
hace 2 meses
Barcelona, España Cpm International A tiempo completo.Our ClientVia is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide. In...
-
Technical Customer Support Specialist
hace 4 semanas
Barcelona, España Freightos Group A tiempo completo.WebCargo digitizes global freight sales for over 3,500 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight. We're not alone,...
-
Barcelona, España Univrse A tiempo completo.Univrse is a Barcelona-based content creation VR studio developing Xroam, a solution that revolutionizes location-based VR experiences.Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences. We love to open new paths to find unconventional solutions in the field of XR technologies.We...
-
Polish Customer Service and Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Head Hunt International A tiempo completoHead Hunt International is seeking a skilled Polish Customer Service and Technical Support Specialist to join their team in Athens, Greece. This exciting opportunity offers the chance to work with a world-renowned company, providing excellent customer support and technical assistance to clients.The ideal candidate will have fluent Italian language skills and...