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Customer Care Specialist
hace 2 meses
Job Description We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain as our team is growing
Your main tasks will be: Admissions for direct client Entering student information onto booking system Confirm bookings within our 24 working hours max policy (48h during high season) - creating invoices, booking confirmation and visa letter when necessary Supporting our customers about any enquiry they could have before their arrival at school Obtaining all necessary student pre-arrival information such as parental consent forms, travel details, copy of insurance etc.
Install and consolidate high level of trust between you and the customer Send invoices and follow up on payments Manage complaints Check availability for summer camps if necessary Collaborate with other Sales and Customer Care staff Desired Skills, Experience & Requirements Experience in Customer Service and/or Admissions in travel & tourism or language education industry Professional knowledge of Microsoft Office Very high level of French and English is required . Spanish is a plus Outstanding organisational skills Ability to prioritize effectively and to work to tight deadlines Ability to handle customer complaints and issues in a diplomatic and sensitive manner Experience of dealing with high volume, complex communications Excellent written & verbal communication Sales & Service oriented Qualifications Personal Characteristics Passion for customer care Demonstrate attention to detail Ability to articulate goals and assign timelines Cultural sensibility Positive thinker & flexibility Ability to remain calm under pressure You want this job? Apply in English (CV+ cover letter) here.
Starting date : October 2024 Spanish social security number and NIE/Spanish DNI are mandatory Additional Information Benefits The opportunity to develop your skills in an international environment, in the exciting field of language travel Flexible working policy A dynamic work atmosphere An environment where corporate ethics and sustainable development matter Discounts on medical insurance Free language courses abroad every year Competitive salary Lunch vouchers Free coffee and tea Free breakfast on Mondays and fresh fruit on Thursdays
