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Associate Account Manager - French speaker
The Account Manager is key to promoting and developing a high level of engagement with Vrbo's Partners. Your primary responsibility is to work collaboratively with partners to improve the productivity and results from participating in Vrbo's marketplace by growing net booking value from the partner's listings.
You will continuously work to maximize the production potential in the Vrbo and Expedia marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Partners.
What you'll do: Begins developing relationships with customer's or their account team, including key buyers/decision makers
Develops a basic understanding of customer's industry and competitive market and/or uses company's tools to access market-specific information and insight
Attends meetings with customer's to understand needs and expectations
Learns the metrics to assess the performance of products, services, and solutions against customer's needs/expectations
Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company's products, services, and solutions
Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer's account
Recommends products, services, and insights that will meet customer's needs
Completes basic account plans that outline tactics to acquire and/or maintain business
Develop awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customer's
Develop a basic understanding of the financial impact of decisions/solutions on the organization and its customer's
Guides accounts to valuable insights and presents insights that can benefit accounts and organization
May document components of a business case for change at the direction of more senior colleagues
Develop a working knowledge of the company's standard contract terms and conditions by reading product literature, contracts, and asking questions of peers
Learns when to partner with legal resources to modify or adjust standard contract terms
Learns the contract negotiation process and how to complete contractual arrangements
Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties
Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications of not reaching an agreement
Identifies the key stakeholders in decision-making for the account
Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility
Understands the value and application of products, technologies, and offerings to accounts and organization
Who you are: Proficiency in French and English, Spanish is a plus
2 years of account management/sales experience
Bachelor's or equivalent experience
Functional/ Technical Skills
Proficient communicator
Growing knowledge of sales techniques
Exchanges simple information in straightforward situations to gain the support of others
About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group Media Solutions, Expedia Local Expert®, CarRentals.com, and Expedia Cruises.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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