Technical Account Manager, Es

hace 2 meses


Madrid, España Amazon A tiempo completo

.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions. As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises. Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle. Every day will bring new and exciting challenges on the job while you: Act as a single point of contact to Enterprise Support customers. Make recommendations on how new AWS offerings fit in the company strategy and architecture. Complete analysis and present periodic reviews of operational performance to customers. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. Champion and advocate for customer requirements within AWS (e.G., feature requests). Participate in customer-requested meetings (onsite or via phone). Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns. Work with some of the leading technologists around the world. Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible. Be available in non-business hours to handle urgent issues. About the team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform



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  • Technical Account Manager

    hace 3 semanas


    Madrid, España CAST Software Inc. A tiempo completo

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