(Tkz-328) Front Office Manager
hace 4 semanas
.JOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk.Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk GoalsManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.Develops specific goals and plans to prioritize, organize, and accomplish your work.Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Supporting Management of Front Desk TeamUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making.Encourages and builds mutual trust, respect, and cooperation among team members.Serves as a role model to demonstrate appropriate behaviors.Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.Ensuring Exceptional Customer ServiceProvides services that are above and beyond for customer satisfaction and retention.Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.Responds to and handles guest problems and complaints.Sets a positive example for guest relations.Empowers employees to provide excellent customer service.Observes service behaviors of employees and provides feedback to individuals.Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
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(Tkz-328) Front Office Manager
hace 4 semanas
Barcelona, España Marriott International A tiempo completoJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk.Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.Ensures guest...
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Front Office Assistant Manager
hace 3 meses
Barcelona, España Radisson Blu 1882 Barcelona, Sagrada Familia- Rooms A tiempo completoRadisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people...
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Front Office Assistant Manager
hace 3 meses
Barcelona, España Radisson Blu 1882 Barcelona, Sagrada Familia- Rooms A tiempo completoRadisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people...
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Front Office Manager
hace 3 meses
Barcelona, España Marriott International, Inc A tiempo completo**Job Number** 24100379 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Barcelona, La Rambla 111, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...
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Assistant Front Office Manager
hace 2 meses
Barcelona, España Ennismore A tiempo completo.SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to...
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Assistant Front Office Manager
hace 1 mes
Barcelona, España Ennismore A tiempo completo.SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to...
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Front Office Manager
hace 4 días
Barcelona, Barcelona, España Hostels A tiempo completoJob Description:We are seeking a highly skilled and experienced Front Office Manager to join our team at Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the front desk team to...
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Front Office Manager
hace 3 días
Barcelona, Barcelona, España Hostels A tiempo completoJob Description:We are seeking a highly skilled and experienced Front Office Manager to join our team at Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the front desk team to...
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Front Office Manager
hace 2 días
Barcelona, Barcelona, España Hostels A tiempo completoAbout Us:Hostels is a dynamic and fast-paced hospitality company seeking a highly skilled and experienced Front Office Manager to lead our team. We are a company that values exceptional service, teamwork, and innovation.Job Summary:We are looking for a seasoned professional with a proven track record of delivering outstanding customer service, managing...
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Front Office Manager
hace 2 días
Barcelona, Barcelona, España Hostels A tiempo completoAbout Us:Hostels is a dynamic and fast-paced hospitality company seeking a highly skilled and experienced Front Office Manager to lead our team. We are a company that values exceptional service, teamwork, and innovation.Job Summary:We are looking for a seasoned professional with a proven track record of delivering outstanding customer service, managing...
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Front Office Manager
hace 3 meses
Barcelona, España Marriott International A tiempo completoJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...
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Assistant Front Office Manager
hace 2 meses
Barcelona, Barcelona, España Meliá Hotels International A tiempo completoMelià Hotels international está buscando un Assistant Front Office Manager para unirse a nuestro equipo en Torre Melina, a Gran Melià Hotel. Estamos buscando un candidato apasionado que tenga buenas habilidades interpersonales y organizativas y crea que tiene la propensión a las relaciones con los clientes.Misión: asiste al Front Office Manager en la...
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Front Office Manager
hace 2 días
Barcelona, Barcelona, España Hostels A tiempo completoCompany Type: HostelsWe are seeking an exceptional Front Desk Manager to join our team at a hostel in Barcelona. As a Front Office Manager, you will be responsible for handling multiple tasks and working under pressure to provide exceptional service to our guests. Your ability to solve issues smoothly and diplomatically will be crucial in maintaining a...
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Front Office Manager
hace 2 días
Barcelona, Barcelona, España Hostels A tiempo completoCompany Type: HostelsWe are seeking an exceptional Front Desk Manager to join our team at a hostel in Barcelona. As a Front Office Manager, you will be responsible for handling multiple tasks and working under pressure to provide exceptional service to our guests. Your ability to solve issues smoothly and diplomatically will be crucial in maintaining a...
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Front Office Manager
hace 3 días
Barcelona, Barcelona, España Hostels A tiempo completoJob Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a small team of staff.Key Responsibilities:Provide exceptional customer service to guests,...
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Front Office Manager
hace 2 días
Barcelona, Barcelona, España Hostels A tiempo completoJob Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a small team of staff.Key Responsibilities:Provide exceptional customer service to guests,...
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Front Office Manager
hace 3 meses
Barcelona, España Page Personnel España A tiempo completoFront Office Manager (h/m) - Sector Hotelero - Barcelona, se encargará de: - Gestión de un equipo grande, toma de decisiones, coordinación de tareas y mejorar constante de operaciones y funcionamiento del hotel. - Atención directa al huesped y resolución de incidencias y reclamaciones. - Garantizar y comprobar que se cumplen los esandartes de calidad...
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Front Office Supervisor
hace 6 días
Barcelona, España Sofitel Barcelona Skipper A tiempo completoReportando al Front Office Manager y/o al Assistant Front Office Manager será responsable ayudar a la dirección del Front Office a gestionar un Front Office altamente competente y productivo del hotelMISIÓN DEL PUESTO:? Dirigir las operaciones diarias de la recepción.? Llevar a cabo un control exhaustivo de los créditos y garantías de pago con el fin...
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Front Office Manager
hace 5 días
Barcelona, Barcelona, España Reconocida empresa A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Reconocida empresa. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesFront Desk Management: Oversee the daily operations of the front...
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Front Office Manager
hace 3 días
Barcelona, Barcelona, España Reconocida empresa A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Reconocida empresa. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesFront Desk Management: Oversee the daily operations of the front...