Customer Success Manager
hace 3 meses
Qui sommes-nous
Le groupe goFLUENT, basé dans plus de 20 pays, est un acteur incontournable du secteur EdTech, pionnier et maintenant leader. Nous accompagnons la stratégie Learning de nos clients (Fortune 500 & Start-Ups).
En associant technologie, contenus professionnels et accompagnement humain, nous accélérons l'apprentissage des langues dans un environnement professionnel. Notre plateforme SaaS offre plus de 10 000 contenus en 12 langues et est utilisée par plus de 2 millions de personnes dans le monde.
Notre mission est d'aider les entreprises et leurs collaborateurs à mieux communiquer. En faisant tomber la barrière des langues, nous sommes convaincus que chaque professionnel peut gagner en confiance, favoriser son développement professionnel et aider à établir une culture mondiale plus inclusive.
Nous recrutons un Customer Success Manager pour accompagner la croissance de notre entité française.
Votre mission
Construire une relation de confiance et de partenariat avec nos clients pour maximiser l'impact de l'offre goFLUENT au sein de leur entreprise.
Comprendre les objectifs Learning / RH de chaque client afin d'assurer un déploiement adapté de notre offre.
Accompagner les nouveaux clients au travers de leur formation et d'une configuration sur-mesure du dispositif goFLUENT.
Assurer l'engagement et la satisfaction client en offrant une analyse régulière de la performance du dispositif.
Être un vrai levier de croissance en identifiant les opportunités d'upsell.
Recueillir des feedbacks et analyser l'expérience utilisateur pour proposer des pistes d'amélioration et contribuer au développement de notre solution digitale.
Profil recherché
À l'aise dans la gestion de projets.
Bonne capacité d'analyse.
Orienté(e) résultats et qualité.
Très bonnes capacités de communication, et d'expression écrite et orale en français.
Organisé(e) et polyvalent(e), les projets étant très variés.
Goût du travail d'équipe et envie de partager vos connaissances dans un contexte d'exigence et de respect de nos valeurs.
Curieux(se) et dynamique.
Aime travailler dans un environnement international et multiculturel.
Une expérience dans le domaine digital et/ou des solutions SaaS et une bonne maîtrise de l'anglais seraient de véritables plus.
Ce que nous offrons
Une expérience dynamique, semblable à celle d'une startup associée à la sécurité d'une entreprise multinationale de 24 ans à forte croissance.
Un apprentissage constant au sein d'une équipe visionnaire dans la EdTech.
Une organisation innovante avec un environnement de travail international et dynamique.
Une rémunération attractive et rapidement évolutive en fonction de votre performance.
Un bureau moderne et un environnement international.
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