Shopify Success Manager

hace 6 meses


Zaragoza, España Fik Life A tiempo completo

Our Shopify Success team acts as an extension to the e-commerce manager for all our Shopify and Shopify Plus merchants. You are part technical consultant, account management and project management, and will be working on implementing their e-commerce requests. You will understand business objectives, and provide guidance on how to best leverage the Shopify platform and ecosystem. To support their business processes and initiatives, you will work with them to ensure they have a clear plan and timeline and an understanding of best practices on Shopify. It's not a simple role, but an enormously rewarding one for the right individual. Qualifications 3+ years of experience in eCommerce, digital services, or agency. Be an expert on Shopify's application ecosystem and integrations with 2+ years experience working with the platform Experience providing customer value and driving retention; you should be merchant-focused in all that you do Possess a high level of understanding, patience, and empathy. - Able to navigate more difficult conversations/interactions with professionalism and enjoy having genuine human conversations. Job requirements Strong time and project management and prioritization skills. Background in customer success or account management. Ability to collect, document, and articulate merchant goals and technical requirements Exceptional ability to develop and maintain relationships with a wide range of personalities, levels, and role capacities Ability to work with cross-functional teams within the wider organization to implement improvements and have an impact Responsibilities Manage the communication and expectations of the merchants during the pre-and post-service engagement. Provide supporting e-commerce expertise through guidance on best practices, knowledge of industry trends, and the Shopify platform. Documenting merchant challenges and solutions, and providing context to internal teams. Ensuring merchants have a quick response time by staying on top of your assigned tickets. Complete essential follow-up documentation after each interaction. Be organized - Adhere to a daily schedule. Keeping Fik team informed of any issues affecting the overall health and retention risk related to your merchants A background or interest in business, marketing, retail, or sales. Fluent in any additional languages Understands product integrations, API's and the development and execution of strategic roadmaps. #J-18808-Ljbffr



  • Zaragoza, España Sap A tiempo completo

    .What we offer We help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We...


  • Zaragoza, España Righthand A tiempo completo

    Desde RightHand, compañía especializada en atracción del talento digital y contratación, estamos colaborando en la búsqueda de un Customer Success Manager en Madrid con nuestro cliente, plataforma tecnológica especializada en campañas publicitarias digitales fuera del hogar (DOOH). Buscamos un Customer Success Manager con talento para acelerar el uso...


  • Zaragoza, España Sinch A tiempo completo

    .Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech...


  • Zaragoza, España Sinch A tiempo completo

    .Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech...

  • Account Manager Italy

    hace 3 meses


    Zaragoza, España Samboat - Nautic Manager A tiempo completo

    Account Manager Italy (H/F) Madrid Madrid, Madrid About Nautic Manager (SamBoat's SaaS Solution)Samboat is a peer-to-peer boat rental startup based on the collaborative consumption model. The platform allows boat owners to easily offset their costs, while sailors can rent a boat at a lower price. Inspired by major successes like Airbnb, Blablacar, or Drivy,...

  • Account Manager Italy

    hace 4 semanas


    Zaragoza, España Samboat - Nautic Manager A tiempo completo

    Account Manager Italy (H/F) Madrid Madrid, Madrid About Nautic Manager (SamBoat's SaaS Solution)Samboat is a peer-to-peer boat rental startup based on the collaborative consumption model. The platform allows boat owners to easily offset their costs, while sailors can rent a boat at a lower price. Inspired by major successes like Airbnb, Blablacar, or Drivy,...


  • Zaragoza, España Denodo Technologies, Inc. A tiempo completo

    .Customer Success Manager, Iberia Country: ES City: Madrid Job Category: Customer Success Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self-service BI, data science, hybrid/multi-cloud data integration, and enterprise data...


  • Zaragoza, España Cobee A tiempo completo

    .About Us & Our CultureWe, employees, need a much more engaging solution around our compensation, and that's why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work. As we fight for that vision, we truly believe that we can improve the...


  • Zaragoza, Zaragoza, España Sap A tiempo completo

    About the RoleAs a Customer Success Manager at SAP, you will have the opportunity to work with clients across the globe, helping them navigate their business journeys with our innovative solutions.We offer a dynamic and collaborative work environment that fosters innovation, creativity, and growth. Our team is passionate about delivering exceptional customer...


  • Zaragoza, España Xm Cyber A tiempo completo

    .XM Cyber is a leading hybrid cloud security company that's changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...


  • Zaragoza, España Xm Cyber A tiempo completo

    .XM Cyber is a leading hybrid cloud security company that's changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...

  • Store Manager

    hace 7 meses


    Zaragoza, España Talentiam A tiempo completo

    funciones:- gestionar y organizar el equipo de ventas de acuerdo a los objetivos del negocio.- garantizar el cumplimiento cualitativo y cuantitativo de los objetivos de ventas y los KPI´s establecidos.- análisis, reporte y elaboración de propuestas con foco en el feedback del consumidor hacia el producto.- presentación de estrategias para el aumento de...


  • Zaragoza, España Product School A tiempo completo

    .Lead Customer Success Manager, Enterprise We're on a mission at Product School…… to empower people to build better products!As the global leader in Product Management certifications, we train Product Managers at all career stages and entire Product teams within organizations.In addition to offering the industry's most recognized Product Management...


  • Zaragoza, Zaragoza, España Mrp My Recruitment Partners Ltd. A tiempo completo

    Wir suchen einen erfahrenen Deutschsprachigen Customer-Success-Manager (m/f/d), der sich auf die Betreuung von Kunden in der EU spezialisiert hat. Ihre Aufgaben umfassen die Integration und Dokumentation von Prozessen, die Erstellung von Content-Materialien und die Kommunikation mit Kunden. Unser Team ist auf die Errichtung und Betreuung von...


  • Zaragoza, España Talentiam A tiempo completo

    Funciones: Gestionar y organizar el equipo de ventas de acuerdo a los objetivos del negocio. Garantizar el cumplimiento cualitativo y cuantitativo de los objetivos de ventas y los KPI´s establecidos. Análisis, reporte y elaboración de propuestas con foco en el feedback del consumidor hacia el producto. Presentación de estrategias para el aumento de...


  • Zaragoza, España Samotics B.V. A tiempo completo

    .Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in Spain with your practical experience in asset maintenance and performance optimization? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance,...


  • Zaragoza, España Tidio A tiempo completo

    .Location: Europe, remote Salary: up to 90.000 EUR annually company cost (compensation gross differs depending on location and local taxes) Form of employment: Contract of employment or B2B contract (self-employed) We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform...


  • Zaragoza, Zaragoza, España Launchmetrics A tiempo completo

    About the RoleThe Customer Success Representative Post-Sales will be responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention. This role is responsible for the successful set-up and kick-off for new clients, paving the way for solid system adoption.Key ResponsibilitiesBe an expert on system functions and...

  • Senior Product Manager

    hace 2 meses


    Zaragoza, España Tidio A tiempo completo

    .Location: Europe, remote Salary: up to 90.000 EUR annually company cost (compensation gross differs depending on location and local taxes) Form of employment: Contract of employment or B2B contract (self-employed) We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform...


  • Zaragoza, España Amadeus A tiempo completo

    .Job Title Customer Success Manager - Temporary Contract (Maternity Leave Subst.) The Customer Success Manager is the customer advocate within Amadeus and serves as the key contact for an assigned portfolio of small and medium-sized customers within the Hospitality unit. The objective of the role is to enhance proactive communications, collaborate with...