Analytical Service Manager

hace 2 meses


Valencia, España Eurofins A tiempo completo

.Analytical Service Manager (ASM) en Eurofins Iproma Castellón Eurofins Scientific es una empresa internacional de ciencias de la vida, que ofrece una gama única de servicios analíticos a clientes de múltiples Sectores. El Grupo, posiblemente, es líder mundial en análisis en matrices medioambientales, productos alimenticios, farmacéuticos y cosméticos y en servicios de ciencias agrarias.En 2021, Eurofins generó un volumen de negocios de 6.500 millones de euros en 900 laboratorios de + 50 países, empleando a unos 47.000 trabajadores.Un entorno limpio y seguro es un requisito previo para la salud y la calidad de vida. Eurofins contribuye a ello prestando servicios de ensayo en laboratorio, vigilancia y consultoría a una amplia gama de empresas industriales, consultores ambientales, contratistas, minoristas y autoridades administrativas.Descripción del empleoGarantizará la mejor experiencia al cliente antes, durante y después del servicio prestado.Se mantendrá una relación directa con el cliente para facilitar el soporte y asesoramiento necesario para una correcta gestión del servicio de entrega/envío de muestras.Asesorará técnicamente al cliente sobre el porfolio de análisis.Realizará un registro adecuado de las solicitudes de los clientes y será el responsable de su seguimiento para conseguir que sea resuelta de forma satisfactoria.Mantendrá un contacto directo con el resto de los departamentos de la compañía para canalizar la información del cliente.Recopilará y analizará los datos obtenidos para realizar un seguimiento de indicadores de servicio.Nivel medio/alto en el uso de herramientas ofimáticas como procesadores de texto, hojas de cálculo, bases de datos, correo electrónico y sistemas operativos actualizados.Capacidad de trabajo en equipo. Se busca una persona resolutiva, implicada, proactiva, polivalente y resistente al trabajo bajo presión.Capacidad de comunicación fluida y ágil. Se requiere habilidades para comunicación diaria a nivel técnico tanto con clientes como con las diferentes áreas de la compañía o laboratorios del grupo empresarial. Es necesario un nivel de inglés suficiente para comunicarse con los clientes vía telefónica y vía mail.Disponibilidad de trabajar en festivos locales y autonómicos.Información adicionalFormación académica en el ámbito científico-técnico: graduación o titulación en formación profesional en ramas científicas como químicas, ambientales, análisis, ...Se valorará positivamente conocimiento legislativo en el área medioambiental (aguas, suelos, residuos, atmosfera/higiene ...)Conocimiento de inglésConocimiento de valenciano/catalán/gallego/euskeraContrato indefinido con 6 meses de prueba.Jornada 40 horas semanales.Horario jornada partida de lunes a jueves.Viernes y meses de verano (julio y agosto) 8 a 15:15hFormación inicial a cargo de la empresa



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