Customer Service Agent
hace 2 meses
What is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What do we offer? We're looking for experienced customer service professionals to join our team as "Customer Success Agent", at one of today's fastest-growing travel companies. You'll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart
This is an exciting opportunity to utilize and develop your customer service skills in exchange for a highly competitive salary and limitless progression opportunities
What will you do? Schedule Information Our Customer Success team is available 24/7, so flexibility is required to work daytime, afternoon or overnight shifts based on business needs. 90% of our customers are based in North America, so the most common shift pattern is during the 15.00-03.00 (CET) timeframe. If you are hired for French, German or Spanish, you will have more opportunity to work a varied schedule. Flexibility is required to work 2 weekends per month and bank holidays. Provide pre-departure customer support: Answer incoming calls and emails. Provide destination and trip information. Help with visas and country-specific entry requirements. Add or remove excursions. Make cancellations, service amendments and refund requests. Provide information about land and flight services. Help to solve confusion or problems with customer bookings. Provide in-destination customer support: Handle incoming calls, emails and Whatsapp messages. Support customers with flight delays or cancellations. Provide information about daily activities whilst in destination. Manage communication about crisis situations. Achieve targets: Productivity (number of calls and emails answered) Quality Assurance score CSAT, ASAT and Issue Resolution Occupancy and adherence Stay up to date with ever changing processes, procedures and policies in a dynamic and growing start-up environment Previous Experience: Minimum 2 years of contact center and/or customer service experience. Call center experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential. Linguistic Skills: C1/C2 level English (verbal, reading, writing) required. C1/C2 level Spanish, French or German is a huge plus Technical Knowledge: Working knowledge or contact platforms will be helpful. Working knowledge of CRM systems such as Salesforce will be helpful. Telephone communication and soft skills knowledge will be helpful. Education: Bachelor's degree in hospitality, travel, tourism, or any related field is preferred but not essential. Preferred Qualifications: Passionate about customer service Passionate about travel and exotic destinations Master at communication, listening and soft skills Able to assess a caller's needs and provide appropriate recommendations. Self-starter, self-managed, responsible, dedicated, and tenacious. Doesn't get easily discouraged or frustrated. Able to multitask, prioritize, and manage time effectively. Comfortable and competent in using multiple systems concurrently. Knows how to "smile" on the telephone. A natural leader with the ability to inspire and motivate. Knows how to have fun, strive for success, and celebrate achievements NOTE: The following are the major responsibilities of this position and are not intended to cover each aspect of the position as the scope and duties may change or be temporarily altered based on the current business needs of the Company. The basic requirement of every position is to perform all tasks as assigned by the reporting authority.
Competitive compensation package in line with job responsibilities and experience. Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee. Hybrid work model: Offices in Barcelona city. Travel packages at reduced prices Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks. Referral bonus, if you bring people as talented as you. And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.
Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.En cumplimiento con el LISMI, esta posición queda reservada para personas con discapacidad mayor del 33%. #LI-Hybrid
-
Customer Service Agent
hace 2 meses
Laza, España Exoticca A tiempo completoWhat is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
-
Customer Service Agent
hace 2 meses
Laza, España Exoticca A tiempo completoWhat is Exoticca? What Is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating...
-
Customer Service Agent
hace 2 meses
Laza, España Exoticca A tiempo completoWhat is Exoticca? What Is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating...
-
Customer Service
hace 2 semanas
Laza, España Cross Border Talents A tiempo completoWe are Hiring in SpainNew urgent open Positions is waiting for your in Spain Embrace new experiences in the vibrant cities of Spain!LOCATION: BARCELONA, SPAIN**Languages:English Mandatory + Positions: ?Inside Sales Representative: Dutch ?Customer Representative : Dutch ?Customer Service Representative : Dutch ?Sales Representative : French + Dutch ?Business...
-
Via - Customer Service Agent - German Market
hace 1 mes
Laza, España Cpm International A tiempo completoOur Client Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide....
-
Customer Service Agent
hace 2 días
Laza, España Bosch Group A tiempo completoCompany Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 10,000...
-
Customer Service Agent
hace 1 semana
Laza, España Bosch Group A tiempo completoCompany Description We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. We work with leading companies from the automotive, travel, tourism,...
-
Customer Service Representative
hace 1 mes
Laza, Orense, España Bosch Group A tiempo completoJob OverviewAt the Bosch Group, we are seeking a Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded. You will be the face of our company, representing our values and commitment to exceptional...
-
Customer Service Associate
hace 7 días
Laza, Orense, España Squarepeg A tiempo completoAbout the Role: At Squarepeg, we're seeking a reliable and customer-focused Cashier to join our team. This position involves handling transactions, providing exceptional service, and maintaining a clean and organized checkout area.The Key Responsibilities of this role include:Processing customer purchases accurately and efficiently using the cash...
-
Laza, Orense, España Cpm International A tiempo completoAbout CPM InternationalCpm International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.Our ClientOur client is a well-known company home to the most loved and...
-
Customer Service Ambassador
hace 1 semana
Laza, Orense, España Teleperformance Spain A tiempo completoAbout Teleperformance SpainWe are a worldwide leader in customer experience management and contact centre business process outsourcing. With over 420,000 employees working in 265 languages across 88 countries, we operate across all sectors and continents on behalf of major international companies.Our main goal is to make our employees proud to work with us...
-
Laza, Orense, España Cpm International A tiempo completoJob Description:We are seeking a skilled Customer Service Representative to join our team at CPM International. This is a unique opportunity to work with a global presence in over 30 countries, offering multilingual support tailored to diverse markets.About UsCPM International is a leading provider of customer service, sales, and technical support solutions...
-
Customer Service Ambassador
hace 4 semanas
Laza, Orense, España Exoticca A tiempo completoCompany OverviewExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones.SalaryWe offer a highly competitive salary in line with job responsibilities and experience, estimated at around...
-
Dutch Customer Support
hace 2 meses
Laza, España Nordsbroad A tiempo completoAs a Customer Service Agent for our client, a major entertainment destination catering to the Dutch market, you will play a crucial role in ensuring our customers have an unforgettable experience. Your responsibilities will include assisting guests with their inquiries, resolving issues, and delivering outstanding customer service. You will respond to...
-
Customer Service Representative
hace 1 mes
Laza, Orense, España Plp Group A tiempo completoKey Responsibilities: Respond to customer inquiries via chats, calls, social media queries, and emails. Provide customers with product and service information. Research required information using available resources. Identify customer needs and manage and resolve customer complaints. Maintain an up-to-date customer information system. Identify and escalate...
-
Customer Support Agent B2B With Amadeus
hace 4 semanas
Laza, Orense, España Exoticca A tiempo completoAbout ExoticcaAt Exoticca, we're a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We're passionate about delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the...
-
Laza, España Recruitment Apple Lovers A tiempo completoRecruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service. We are currently seeking a Customer Support Representative to join our Spanish team. The...
-
Customer Service Representative
hace 2 semanas
Laza, Orense, España Cpm International A tiempo completoCompany Overview: CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions worldwide.Salary: €14,923.07 gross per yearJob Description: As a Customer Service Representative, you will work collaboratively with...
-
Customer Service Specialist
hace 4 semanas
Laza, Orense, España Teleperformance Spain A tiempo completoCustomer Service Specialist RoleAre you an empathetic person with excellent communication skills? We are looking for a Customer Service Specialist to join our team in providing top-notch support to international travelers. As a Customer Service Specialist, you will be the first point of contact for our customers, handling inquiries, and resolving issues in a...
-
Laza, Orense, España Cpm International A tiempo completoAbout CPM InternationalWe are a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.Our Company ValuesWe celebrate diversity, welcome everyone, and embrace unique...
