Customer Service Representative, Dutch Speaker
hace 2 meses
Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service.
We are currently seeking a Customer Support Representative to join our Spanish team.
The ideal candidate will have strong aptitude for working in a customer service environment and will be fluent English. This is a full-time, permanent position with opportunities for growth and development within our company.
Details:
- **Position**: Customer Service Representative
- **Location**: Barcelona, Spain
- **Employment Type**: Full-time
- **Work Model**: On-site
**Duties and Responsibilities**:
- Handle incoming B2C user requests via telephone/email.
- Log call details onto case management systems and provide response and resolution within SLA to customers.
- Solve requests/incidents requiring a higher level of technical knowledge, particularly with car electrical chargers.
- Support technical inquiries and manage incidents related to the clients product.
- Progress/close service requests to a satisfactory conclusion on the call management system.
- Proactively update customers with status and resolution progress.
- Monitor/progress all open queries in queue.
- Escalate potential service issues to the appropriate level.
- Maintain contractual SLA.
- Respond to any reasonable task posed by the assigned manager.
- Achieve an excellent customer satisfaction level.
**Requirements**:
- Native/fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level).
- Strong aptitude for working in a customer service environment.
- Excellent customer care skills, with the ability to listen to and understand customer needs.
- Capable of taking ownership of calls and progressing them to resolution or escalating when needed.
- Ability to implement and manage changes in processes.
- Good communication and team skills, flexibility.
**Offer**:
- Excellent remuneration package based on experience, skills, and performance.
- Rotating shift schedule: Monday to Sunday, 09:00 AM - 08:00 PM.
- Opportunity to be part of a dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools provided to reach your full potential.
-
Laza, España Cross Border Talents A tiempo completoJob Title: Customer Service Representative – Native Dutch SpeakerLocation: Barcelona, Spain (On-Site) Work Schedule: Monday to Friday: Rotational shifts between 8:00 AM and 6:00 PMWeekly Hours: 39 hours Main Responsibilities: Respond to customer inquiries and provide information through phone, email, and chat.Offer product and service details and assist...
-
Customer Service Representative Native Dutch Speaker
hace 2 meses
Laza, España Cross Border Talents A tiempo completoWorking Hours: Monday to Friday: Rotational shifts from 8:00 AM to 6:00 PMWeekly Hours: 39 hours Key Responsibilities: Address and resolve customer inquiries via phone, email, and chat channels.Provide accurate product and service information to customers.Troubleshoot and resolve customer issues, escalating when necessary.Document all interactions and...
-
Customer Service
hace 4 semanas
Laza, España Cross Border Talents A tiempo completoWe are Hiring in SpainNew urgent open Positions is waiting for your in Spain Embrace new experiences in the vibrant cities of Spain!LOCATION: BARCELONA, SPAIN**Languages:English Mandatory + Positions: ?Inside Sales Representative: Dutch ?Customer Representative : Dutch ?Customer Service Representative : Dutch ?Sales Representative : French + Dutch ?Business...
-
Laza, España Cross Border Talents A tiempo completoJoin Our Team as a Dutch-speaking Customer Support Representative!We are seeking a dedicated Customer Support Representative fluent in Dutch to join our team in Barcelona! If you have a passion for helping customers and thrive in a fast-paced environment, we want to hear from you.Key Responsibilities:Manage incoming customer inquiries through phone, email,...
-
Dutch Customer Support Representative, Barcelona
hace 2 meses
Laza, España Cross Border Talents A tiempo completoLooking for a career change or a new adventure in one of the most vibrant cities in Europe? Join us as a Customer Support Representative in Barcelona, Spain, and become part of a dynamic team that puts people first!Position: Customer Support RepresentativeLocation: Barcelona, SpainEmployment type: Full-time (on-site)Why Barcelona?Barcelona isn't just a...
-
Laza, España Cross Border Talents A tiempo completo***WE ARE HIRING: Speakers of German / or Dutch / Flemish *JOB VACANCIES: Customer Service / or Technical Support / or Sales / or Digital Marketing *LOCATIONS: Spain / Greece / Portugal / Malta / Cyprus / Romania / Bulgaria / Germany / Belgium / Poland / Slovakia. ***MUST HAVE: EU passport/ ID or Residence permit for the country you are applying for. We are...
-
Dutch Customer Support
hace 3 meses
Laza, España Nordsbroad A tiempo completoAs a Customer Service Agent for our client, a major entertainment destination catering to the Dutch market, you will play a crucial role in ensuring our customers have an unforgettable experience. Your responsibilities will include assisting guests with their inquiries, resolving issues, and delivering outstanding customer service. You will respond to...
-
Customer Service Representative
hace 2 semanas
Laza, Orense, España Cpm International A tiempo completoCompany OverviewCpm International is a global company with a presence in over 30 countries, offering multilingual support to diverse markets. Our focus on customer service, sales, and technical support solutions enables us to provide innovative products and services to clients worldwide.Salary and BenefitsThe estimated annual salary for this position is...
-
Laza, Orense, España Bosch Group A tiempo completoAs a representative of the Bosch Group, you will have the opportunity to work in a dynamic and inclusive environment where diversity is celebrated. Located in Barcelona, our team fosters a rich cultural exchange among colleagues from 24 different languages.We are seeking an exceptional customer service professional with strong communication and interpersonal...
-
Customer Service Representative
hace 3 semanas
Laza, Orense, España Cpm International A tiempo completoCompany Overview: CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions worldwide.Salary: €14,923.07 gross per yearJob Description: As a Customer Service Representative, you will work collaboratively with...
-
Laza, España Blu Selection Spain A tiempo completoAre you a skilled communicator with a passion for IT and customer service? Do you thrive in an international environment that values innovation and teamwork? We're looking for a Dutch and German-speaking IT Customer Support Representative to join our Global Service Desk in Barcelona.In this role, you'll be the first point of contact for B2B users worldwide,...
-
German Speaking Customer Support Representative
hace 4 semanas
Laza, España Blu Selection Spain A tiempo completoJob Description Take the leap and experience the power of a game-changing career! Are you a German speaker looking for a career opportunity in a vibrant European city? Join a global leader in technology and services as a Customer Support Representative in Lisbon, Portugal! This on-site role offers a fantastic opportunity to be part of a dynamic,...
-
Dutch Speaking Commercial Representative
hace 2 semanas
Laza, Orense, España Blu Selection Spain A tiempo completoTake the Leap and Thrive in a Dynamic Career">We are seeking a highly motivated and skilled Dutch-speaking commercial professional to join our team in Spain. As a representative, you will play a key role in driving sales growth, delivering exceptional customer service, and building strong relationships with clients.">Your Responsibilities:">">Assist...
-
Customer Service Representative for Fashion Brand
hace 1 semana
Laza, Orense, España Teleperformance Spain A tiempo completoAre you passionate about fashion and customer service? Do you want to be part of a dynamic team that makes a difference in people's lives?About Teleperformance SpainWe are a leading provider of customer experience management and contact centre business process outsourcing, with over 420,000 employees working in 265 languages across 88 countries. Our mission...
-
Dutch Speaking Marketing
hace 3 semanas
Laza, España Eco Plus Solutions Ab A tiempo completoWe are a rapidly expanding company in the social media sector, committed to helping businesses and brands succeed in the digital world. Our cutting-edge technologies and innovative solutions enable companies to connect with their audiences in impactful ways. As we grow, we are seeking talented, motivated individuals to join our energetic team in Berlin....
-
Fashion Customer Service Representative
hace 1 semana
Laza, España Teleperformance Spain A tiempo completoAre you interested in Fashion?Would you like to help customers to make the right choices ?Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all...
-
Fashion Customer Service Representative
hace 1 semana
Laza, España Teleperformance Spain A tiempo completoAre you interested in Fashion?Would you like to help customers to make the right choices ?Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all...
-
Automotive Customer Service Representative
hace 2 semanas
Laza, Orense, España Bosch Group A tiempo completoAt the Bosch Group, we are seeking a highly skilled and customer-focused Automotive Customer Service Representative to join our team in Barcelona. This is an exceptional opportunity for individuals who are passionate about delivering top-notch service and have a keen interest in the automotive industry.About UsWe are a leading provider of innovative...
-
Icelandic Customer Service Representative
hace 2 semanas
Laza, España Cross Border Talents A tiempo completoJob Title: Icelandic Customer Service Representative - Travel Industry Start Date: 13/Jan/25 Salary: Base salary of 22,244 EUR gross/year + 12% bonuses Description:Are you an empathetic individual with excellent listening skills, a problem-solving mindset, and a passion for teamwork? If so, we have the perfect opportunity for you! About Us:Cross Border...
-
Customer Service Representative
hace 2 semanas
Laza, Orense, España Cpm International A tiempo completoWe are CPM International, a global company with a presence in over 30 countries. We pride ourselves on providing multilingual support to our diverse markets, focusing on customer service, sales, and technical solutions for clients worldwide.Our client, New Balance, is committed to offering innovative products that combine function and fashion, performance,...