Customer Experience Operations Associate Project Manager
hace 1 mes
.About the Job Thank you for your interest in Axionova Engineering Ltd. Recruiting the right talent is essential to achieving our goals. At Axionova, we are committed to creating industry-leading engineering solutions that enhance the communities we serve. Axionova Engineering Ltd. offers equal consideration to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We look forward to learning more about you Job Description Customer Experience Operations Associate Project Manager At Axionova, we deliver innovative engineering solutions designed to make a tangible impact. As a part of our team, you'll work at the intersection of customer service, data analysis, and operational efficiency. We believe in enabling meaningful change through solutions that combine cutting-edge technology with a deep understanding of our customers' needs. The Impact Youll Make in This Role As a Customer Experience Operations Associate Project Manager at Axionova, you will have the opportunity to collaborate with some of the brightest and most innovative people in the industry. In this role, you will: - Manage and optimize systems to collect and analyze Customer Experience (CX) and Employee Experience (EX) feedback (e.G., NICE Customer Sentiment, Customer First, formal and informal surveys). - Gather feedback from clients, stakeholders, and employees regarding their experiences with Axionova's Advantage Center and engineering services. - Organize, analyze, and visualize customer data to derive actionable insights into the customer experience. - Support both cross-functional and single-function projects related to CX and EX, collaborating to create solutions that enhance client satisfaction. - Design, implement, and oversee surveys to gather formal and informal feedback. - Prepare and present CX and EX updates to business leaders and key stakeholders. - Support Continuous Improvement (CI) projects that positively transform the end-to-end experience for our clients. - Develop journey maps and other analytical visuals that convey the customer perspective effectively. - Collect and analyze market data for bench marking purposes. - Enhance employee engagement by driving key initiatives and supporting employee experience activities. - Improve and manage reporting on KPIs, such as Net Promoter Score (NPS), Customer Effort Score (CES), Customer Satisfaction (CSAT), and Employee Engagement metrics
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Madrid, España Axionova Engineering Limited A tiempo completoAbout the Job Thank you for your interest in Axionova Engineering Ltd. Recruiting the right talent is essential to achieving our goals. At Axionova, we are committed to creating industry-leading engineering solutions that enhance the communities we serve. Axionova Engineering Ltd. offers equal consideration to all qualified applicants without regard to race,...
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Madrid, España buscojobs España A tiempo completoAbout the JobThank you for your interest in Axionova Engineering Ltd. Recruiting the right talent is essential to achieving our goals. At Axionova, we are committed to creating industry-leading engineering solutions that enhance the communities we serve.Axionova Engineering Ltd. offers equal consideration to all qualified applicants without regard to race,...
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Madrid, Madrid, España Axionova Engineering Limited A tiempo completoAbout Axionova Engineering Ltd.At Axionova, we deliver innovative engineering solutions designed to make a tangible impact. We believe in enabling meaningful change through solutions that combine cutting-edge technology with a deep understanding of our customers' needs.The Impact You'll MakeManage and optimize systems to collect and analyze Customer...
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Madrid, Madrid, España Axionova Engineering Limited A tiempo completoAbout Axionova Engineering Ltd. We're a leading engineering solutions provider dedicated to making a tangible impact on communities worldwide. Our commitment to equal consideration for all qualified applicants without regard to background or status sets us apart. At Axionova, we deliver innovative engineering solutions designed to drive meaningful change...
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Madrid, Madrid, España Axionova Engineering Limited A tiempo completoAbout Axionova Engineering Ltd.A leader in delivering innovative engineering solutions, we are committed to making a tangible impact through cutting-edge technology and customer-centric approach. As a key player in the industry, we value diversity and equal opportunities for all qualified applicants. We strive to create industry-leading solutions that...
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