Associate Technical Project Manager

hace 3 meses

Madrid, España Tillster, Inc. A tiempo completo

**Associate Technical Project Manager - Iberia & EU** **( Must live in or be able to drive to Madrid, Spain office)**

**About Tillster**
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions - for mobile, tablet, online, kiosk, call center, and more - creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution - to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.

The Associate Technical Project Manager will be based in our Madrid, Spain office, working across the Iberia region and within the European Union, providing project support for a portfolio of Tillster customer projects of varying size, scope, and complexity; and manage content changes (menu) in conjunction with the customer and with the support of Tillster’s global team. S/he will work effectively with various members of Tillster throughout all phases of projects and build strong relationships with the Company’s customers.

The Associate Technical Project Manager will develop strategic relationships at all levels of the customer’s organization, maximizing customers knowledge of Tillster products and services, and gathering referrals to sister brands or markets that can be pursued by the Tillster Sales team. The Associate Technical Project Manager is measured on performance against two primary criteria: (1) customer satisfaction and account retention; and (2) revenue and profit growth within the account.

The Associate Technical Project Manager will be an employee of Tillster Services EMEA S.a.r.l, a wholly owned subsidiary of Tillster, Inc. and will be governed by all applicable laws governing employment in Madrid, Spain. The Associate Technical Project Manager will work from the Tillster Madrid, Spain office; his/her own home/office; and remotely. The Associate Technical Project Manager will travel as business needs demand.
- Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity.
- Develop and maintain project plans, schedules, and milestones.
- Report and communicate the status of the project plan and other relevant information to support the project(s) and company-customer relationships.
- Collaborate and work closely with cross-functional internal and external teams to ensure projects are clearly delivered on time, within scope and at cost.
- Identify and mitigate project risks and communicate those risks clearly, effectively, and in a timely manner.
- Predictive escalation of pending customer satisfaction issues.
- Conduct regular customer meetings, responding strategically to customer requests and assessing customer satisfaction at all levels.
- Participate in regular release meeting discussions and follow up with the Tillster team to ensure product updates are correctly administered.
- Work with Product Management to create visibility to upcoming product and services-based opportunities.
- Manage content changes (menu) in conjunction with the customer and with the support of Tillster’s US-based team.
- Provide support to helpdesk teams in the resolution of incidents related to changes in product/menu content.
- Undertake acceptance testing of product/menu developments and related changes.
- Provide support to team members, as business needs demand and as required - i.e., product testing; planning and coordination of product deployments to new stores; helpdesk; project management.
- Other duties as needed, required, or directed.
- Spanish and English - business proficiency required; plus, Portuguese strongly preferred (it will be great but not mandatory)
- 1-2 years of Project Management experience within the restaurant industry. (it will be great but not mandatory)
- Ability to organize/support multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment.
- To be successful in the role, the incumbent must:
Be maniacally focused on customer service, satisfaction, and success.
Possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability.
Be highly organized; must manage complex lists of objectives, sequence, and priority.
Demonstrate impeccable attention to detail.
Conduct effective meetings both within Tillster and with the customer, including management of action items and follow-up.
Possess strong technica

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