Customer Experience Management
hace 4 semanas
Empresas: Eduka-te SolutionsHotel 4* en el Sur de Tenerife necesita incorporar a una persona que lidere el departamento de Atención al Cliente. Funciones principales: 1. Crear estrategias centradas en el cliente: debe desarrollar estrategias centradas en el cliente, con la finalidad de que el cliente se sienta respaldado, escuchado, atendido y consentido por la empresa. 2. Coordinar los esfuerzos de otras áreas: coordinar a las demás áreas o equipos de la organización, al mismo tiempo que respeta sus objetivos y metas particulares, para generar una experiencia integral enfocada en los clientes. Por lo tanto, tendrá una relación estrecha con varios departamentos en la compañía. 3. Investigar y analizar al cliente dentro del mercado: entender cómo se mueve el consumidor dentro de un contexto y mercado específicos, así como investigar sobre las innovaciones, tendencias, hábitos de consumo y analizar los datos de los clientes para usarlos en sus estrategias y acciones. 4. Medir la satisfacción del cliente: establecer indicadores para monitorear y evaluar los resultados derivados de sus estrategias para saber qué puede mejorar. 5. Optimizar la experiencia del cliente: atenderá hasta el mínimo detalle para que el consumidor se sienta tranquilo y satisfecho. Sus acciones continuarán para convertirlos en embajadores de marca. Además, hará sugerencias a los otros equipos en la organización para afinar el trato, atención, comunicación e interacción con los clientes. Comptencias nevesarias: Pensamiento estratégico: para determinar los mejores objetivos y el camino adecuado para alcanzarlos; además sabrá qué recursos humanos y tecnológicos necesitará para su labor. Liderazgo: inteligencia emocional y equilibrio para manejar las relaciones interpersonales, liderar grupos o equipos de trabajo y ser un ejemplo del trato que brindan los empleados a los clientes. Creatividad: para proponer acciones en beneficio del cliente. Además, buscará innovar y dar soluciones para superar las expectativas de los consumidores y darles algo mejor de lo que imaginaban. Comunicación y empatía: capacidad de comunicación al interior de la empresa porque tratará con diferentes equipos y perfiles, además de poseerá la empatía para respetar el trabajo de los demás.Requisitos : Grado en Turismo o similar Idiomas Inglés C1 o nivel conversacional avanzado Se valoran otros idiomas Se valora conocimientos de software de gestión hotelera Noray o similar Se valora Residencia en el sur de Tnerife
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Customer Experience Manager, Spain
hace 2 semanas
Santa Cruz de Tenerife, España Cisco Systems, Inc. A tiempo completoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...
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Property Management Professional
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Rosillo Management A tiempo completoJob Summary:Rosillo Management is seeking a highly skilled Property Manager to oversee the daily operations of our property in Santa Cruz de Tenerife. As a key member of our team, you will be responsible for ensuring the exceptional quality and delivery of service across the property.Key Responsibilities:Staff Supervision: Supervise maintenance and...
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Technical Support Specialist
hace 1 semana
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completoCompany Overview:Crit Interim España Ett is a leading provider of innovative solutions and services.About the Role:We are seeking an experienced Technical Support Specialist to join our team in Tenerife. The successful candidate will be responsible for delivering exceptional customer experience through technical support and problem-solving abilities.Job...
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Customer Experience Management
hace 1 mes
Santa Cruz de Tenerife, España Eduka-Te Solutions A tiempo completoEmpresas: Eduka-te Solutions Hotel 4* en el Sur de Tenerife necesita incorporar a una persona que lidere el departamento de Atención al Cliente.Funciones principales: 1.Crear estrategias centradas en el cliente: debe desarrollar estrategias centradas en el cliente, con la finalidad de que el cliente se sienta respaldado, escuchado, atendido y consentido por...
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Team Leader Sales
hace 6 meses
Santa Cruz de Tenerife, España InQompass A tiempo completoOn behalf of our customer, a fast growing travel-tech company, we are looking for Team Leader Sales & Account Management Tasks Your role in this journey - Manage a high-performing sales and account management team - Be directly responsible for growing our vacation rental portfolio in the Canary Islands, acquiring new partners and building long-term...
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Retail Store Manager
hace 1 mes
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infinity Strategic Management Solutions, Inc.... A tiempo completoJob Title: Retail Store ManagerAbout the Role:Infinity Strategic Management Solutions, Inc. is seeking a highly skilled Retail Store Manager to oversee the daily operations of our retail store in Candelaria. As a key member of our team, you will be responsible for managing staff, ensuring customer satisfaction, and driving sales. Your expertise in inventory...
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Area Customer Experience Manager Canary
hace 6 meses
Santa Cruz de Tenerife, España Melia Hotels International A tiempo completo**_“El mundo es tuyo con Meliá”_** Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. **Porque pertenecer a la gran familia Meliá es ser...
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Branch Manager
hace 2 meses
Santa Cruz de Tenerife, España Infinity Strategic Management Solutions, Inc.... A tiempo completoRole Description This is a full-time on-site role located in Candelaria for a Manager position.As a Manager, you will be responsible for overseeing the daily operations of a retail store, including managing staff, ensuring customer satisfaction, and driving sales.You will also be responsible for inventory management, visual merchandising, and maintaining a...
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Customer Success Manager
hace 3 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Premise A tiempo completoPremise is an on-demand insights company that connects businesses and NGOs with local smartphone users worldwide. We are revolutionizing the data collection market by making it faster, more scalable, and dynamic. With Premise, organizations and communities win.Job SummaryWe are seeking a Customer Success Manager to optimize the retention of current customers...
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Branch Manager
hace 2 meses
Santa Cruz de Tenerife, España Infinity Strategic Management Solutions, Inc.... A tiempo completoRole DescriptionThis is a full-time on-site role located in Candelaria for a Manager position. As a Manager, you will be responsible for overseeing the daily operations of a retail store, including managing staff, ensuring customer satisfaction, and driving sales. You will also be responsible for inventory management, visual merchandising, and maintaining a...
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Head Of Customer Support
hace 3 semanas
Santa Cruz de Tenerife, España Adoclic Media A tiempo completoWe are looking for a versatile person who we can delegate tasks related to customer service, dispute management, and coordination of certain outsourcing providers. Main Functions Customer Service and Claims Management Management of the entire customer service team (training, control, etc.) Checking and management of returns Definition and review of the most...
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Customer Service Representative
hace 1 semana
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Inpost España A tiempo completoJob Description:As a Customer Service Representative - Process Monitoring, you will be responsible for ensuring proper customer service, unifying criteria on the resolution of incidents and the achievement of procedures.Key Responsibilities:Active listening of ATC calls, monitoring response to customer emails, ensuring the correct development of the ATC team...
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Senior Customer Success Manager
hace 2 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout UsInfloww is a pioneering company that specializes in developing innovative solutions for the OnlyFans creator segment. Our mission is to empower creators through cutting-edge technology, and our CRM platform is a testament to this commitment.We're expanding our portfolio to include AI-powered tools and fintech, and we're seeking a seasoned Senior...
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Senior Customer Success Manager
hace 1 mes
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout InflowwWe are a fast-growing company that specializes in providing innovative solutions for the OnlyFans creators. Our mission is to empower creators to succeed in the ever-changing digital landscape.The RoleWe are seeking an experienced and dynamic Senior Customer Success Manager to join our team. In this role, you will be responsible for guiding our...
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Head Of Customer Support
hace 1 semana
Santa Cruz de Tenerife, España buscojobs España A tiempo completoWe are looking for a versatile person who we can delegate tasks related to customer service, dispute management, and coordination of certain outsourcing providers. Main Functions Customer Service and Claims Management Management of the entire customer service team (training, control, etc.) Checking and management of returns Definition and review of the most...
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Store Operations Manager
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infinity Strategic Management Solutions, Inc.... A tiempo completoAbout the Role:We are seeking a highly skilled Store Operations Manager to oversee the day-to-day operations of our store in Candelaria. As a Support Staff, you will be responsible for managing and leading a team of store associates, ensuring excellent customer service, and achieving sales targets. Key Responsibilities:Oversee store operations, ensuring a...
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Customer Success Manager
hace 4 semanas
Santa Cruz de Tenerife, España Premise A tiempo completoPremise is an on-demand insights company that connects businesses and NGOs with local smartphone users in over 140 countries. Used by some of the leading organizations in the world, Premise's solutions are revolutionizing the data collection market, making it faster, more scalable, and more dynamic to understand our world through the eyes of those who live...
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Customer Success Manager
hace 4 semanas
Santa Cruz de Tenerife, España Premise A tiempo completoPremise is an on-demand insights company that connects businesses and NGOs with local smartphone users in over 140 countries. Used by some of the leading organizations in the world, Premise's solutions are revolutionizing the data collection market, making it faster, more scalable, and more dynamic to understand our world through the eyes of those who live...
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Customer Success Manager
hace 4 semanas
Santa Cruz de Tenerife, España Premise A tiempo completoPremise is an on-demand insights company that connects businesses and NGOs with local smartphone users in over 140 countries. Used by some of the leading organizations in the world, Premise's solutions are revolutionizing the data collection market, making it faster, more scalable, and more dynamic to understand our world through the eyes of those who live...
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Head Of Customer Support
hace 1 mes
Santa Cruz de Tenerife, España Adoclic Media A tiempo completoWe are looking for a versatile person who we can delegate tasks related to customer service, dispute management, and coordination of certain outsourcing providers.Main FunctionsCustomer Service and Claims ManagementManagement of the entire customer service team (training, control, etc.)Checking and management of returnsDefinition and review of the most...