Customer Experience Management

hace 4 semanas


Santa Cruz de Tenerife, España Eduka-Te Solutions A tiempo completo

Empresas: Eduka-te SolutionsHotel 4* en el Sur de Tenerife necesita incorporar a una persona que lidere el departamento de Atención al Cliente. Funciones principales: 1. Crear estrategias centradas en el cliente: debe desarrollar estrategias centradas en el cliente, con la finalidad de que el cliente se sienta respaldado, escuchado, atendido y consentido por la empresa. 2. Coordinar los esfuerzos de otras áreas: coordinar a las demás áreas o equipos de la organización, al mismo tiempo que respeta sus objetivos y metas particulares, para generar una experiencia integral enfocada en los clientes. Por lo tanto, tendrá una relación estrecha con varios departamentos en la compañía. 3. Investigar y analizar al cliente dentro del mercado: entender cómo se mueve el consumidor dentro de un contexto y mercado específicos, así como investigar sobre las innovaciones, tendencias, hábitos de consumo y analizar los datos de los clientes para usarlos en sus estrategias y acciones. 4. Medir la satisfacción del cliente: establecer indicadores para monitorear y evaluar los resultados derivados de sus estrategias para saber qué puede mejorar. 5. Optimizar la experiencia del cliente: atenderá hasta el mínimo detalle para que el consumidor se sienta tranquilo y satisfecho. Sus acciones continuarán para convertirlos en embajadores de marca. Además, hará sugerencias a los otros equipos en la organización para afinar el trato, atención, comunicación e interacción con los clientes. Comptencias nevesarias: Pensamiento estratégico: para determinar los mejores objetivos y el camino adecuado para alcanzarlos; además sabrá qué recursos humanos y tecnológicos necesitará para su labor. Liderazgo: inteligencia emocional y equilibrio para manejar las relaciones interpersonales, liderar grupos o equipos de trabajo y ser un ejemplo del trato que brindan los empleados a los clientes. Creatividad: para proponer acciones en beneficio del cliente. Además, buscará innovar y dar soluciones para superar las expectativas de los consumidores y darles algo mejor de lo que imaginaban. Comunicación y empatía: capacidad de comunicación al interior de la empresa porque tratará con diferentes equipos y perfiles, además de poseerá la empatía para respetar el trabajo de los demás.Requisitos : Grado en Turismo o similar Idiomas Inglés C1 o nivel conversacional avanzado Se valoran otros idiomas Se valora conocimientos de software de gestión hotelera Noray o similar Se valora Residencia en el sur de Tnerife



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