Head Of Customer Support
hace 3 semanas
We are looking for a versatile person who we can delegate tasks related to customer service, dispute management, and coordination of certain outsourcing providers. Main Functions Customer Service and Claims Management Management of the entire customer service team (training, control, etc.) Checking and management of returns Definition and review of the most important KPIs Carry out different A/B tests with different macros and autoresponses to try to lower the % of returns and/or claims Review of alerts for orders that may be fraudulent Review and management of claims in PayPal, Stripe, and RLL Control of delivery times We are clear about where we want to go and what we should do, but if you think we can innovate in something that we have not contemplated… we would love to hear from you, someone without mincing words Be witty and creative, wanting to propose challenges and give a different and disruptive point of view and someone who loves dealing with people. We Offer: Immediate incorporation Stability Indefinite contract Dynamic environment and project with high potential Your birthday, day off % over objectives Free language classes Summer hours and flexible hours Morning coffees included And more benefits to come Minimum Requirements ESSENTIAL: High level of spoken and written English Minimum 3 years experience in customer service (email and telephone) Advanced knowledge in Office package, Windows, and Email Medium knowledge about WordPress Deep understanding of growth strategies, have analytical skills and strategic thinking. Related higher studies (business, marketing, advertising, public relations, or similar) Results-oriented, autonomous, and efficient with the ability to be self-taught Postgraduate and other languages such as French, Italian, Hebrew, Japanese, and German will be valued. #J-18808-Ljbffr
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Head Of Customer Support
hace 2 semanas
Santa Cruz de Tenerife, España buscojobs España A tiempo completoWe are looking for a versatile person who we can delegate tasks related to customer service, dispute management, and coordination of certain outsourcing providers. Main Functions Customer Service and Claims Management Management of the entire customer service team (training, control, etc.) Checking and management of returns Definition and review of the most...
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Head Of Customer Support
hace 1 mes
Santa Cruz de Tenerife, España Adoclic Media A tiempo completoWe are looking for a versatile person who we can delegate tasks related to customer service, dispute management, and coordination of certain outsourcing providers.Main FunctionsCustomer Service and Claims ManagementManagement of the entire customer service team (training, control, etc.)Checking and management of returnsDefinition and review of the most...
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Customer Support Specialist
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout UsInfloww is a pioneering company that has revolutionized the way businesses interact with their customers. Our mission is to provide exceptional support to our users, ensuring they receive the highest level of service possible.We are a remote-first company, allowing our employees to work from anywhere in the world. Our commitment to innovation and...
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Senior Customer Support Agent
hace 3 semanas
Santa Cruz de Tenerife, España Infloww A tiempo completo.About Us Infloww was founded with a specific purpose in mind to address the underserved needs of spicy creators segment often overlooked by mainstream tech companies. Our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators. However, this marked just the beginning of our journey. Today, we are...
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Senior Customer Support Agent
hace 2 semanas
Santa Cruz de Tenerife, España Infloww A tiempo completo.About UsInfloww was founded with a specific purpose in mind to address the underserved needs of spicy creators segment often overlooked by mainstream tech companies. Our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators. However, this marked just the beginning of our journey. Today, we are...
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Infloww Customer Support Professional
hace 1 semana
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout UsInfloww is a cutting-edge company that aims to revolutionize the tech industry by catering to the underserved needs of creative professionals. Our journey began with the development of the Infloww CRM, a platform designed specifically for the 3+ million OnlyFans creators. However, this marked just the beginning of our journey. Today, we are...
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Senior Customer Support Specialist
hace 3 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout UsInfloww is a tech company dedicated to providing innovative solutions for creators. We are a diverse team of builders and creatives distributed across the globe, committed to elevating the industry through our AI-powered tools and fintech services.Job DescriptionWe are seeking a highly skilled Senior Customer Support Agent to join our European...
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Customer Support Specialist
hace 1 semana
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoCustomer Support Job OfferWe are seeking a motivated and customer-focused Help Desk Agent to join our team at Grupo Crit. This is a great opportunity to develop your skills and work in a dynamic and multicultural environment. About the RoleThe successful candidate will be responsible for providing technical support and problem-solving abilities to our...
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Customer Support Specialist
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoCustomer Service RoleWe are seeking a vibrant Customer Support Specialist to join our team at Grupo Crit in Tenerife, Canary Islands, Spain.The ideal candidate will be fluent in German, English, and Spanish, with basic PC skills and excellent communication abilities.Responsibilities:Interact with customers via telephone, email, and web, providing technical...
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Customer Support Professional Senior
hace 3 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout Infloww Infloww is a global company that has been growing rapidly since its inception. Our mission is to provide top-notch services to our customers, and we are looking for a dedicated professional to join our European customer service team. Job Description We are seeking a Senior Customer Support Agent to provide exceptional support to our...
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Multilingual Customer Support Specialist
hace 1 semana
Santa Cruz de Tenerife, España Hubstaff A tiempo completoMultilingual Customer Support Specialist - Full Time Role Overview: We are on the lookout for talented, multilingual individuals fluent in English to join our Customer Happiness Calling team. In this role, you will be the voice of Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued. What We Are...
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Multilingual Customer Support Specialist
hace 6 días
Santa Cruz de Tenerife, España Hubstaff A tiempo completoMultilingual Customer Support Specialist - Full TimeRole Overview: We are on the lookout for talented, multilingual individuals fluent in English to join our Customer Happiness Calling team. In this role, you will be the voice of Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued.What We Are...
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Multilingual Customer Support Specialist
hace 4 meses
Santa Cruz de Tenerife, España Hubstaff A tiempo completoPosition: Multilingual Customer Support Specialist Role Overview: We are on the lookout for talented, multilingual individuals fluent in English to join our Customer Happiness Calling team. In this role, you will be the voice of Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued. What We Are...
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Vice Consul
hace 1 semana
Santa Cruz de Tenerife, España British Government A tiempo completo.View Vacancy - Vice Consul & Deputy Head of Post (ESP24.414)The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of...
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Multilingual Customer Support Representative
hace 1 mes
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Hubstaff A tiempo completoPosition: Multilingual Customer Support SpecialistAt Eli Z Group, we're seeking a talented individual fluent in English to join our Customer Happiness Calling team. As a key member of our team, you'll be the voice of our company, providing top-notch assistance to our global user base and ensuring they feel understood and valued.Key Responsibilities:Initiate...
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Multilingual Customer Support Specialist
hace 1 semana
Santa Cruz de Tenerife, España Hubstaff A tiempo completoMultilingual Customer Support Specialist - Full Time Role Overview: We are on the lookout for talented, multilingual individuals fluent in English to join our Customer Happiness Calling team. In this role, you will be the voice of Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued. What We Are...
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Technical Support Specialist
hace 5 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España domestiko A tiempo completoJob OverviewDomestiko is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional technical support and problem-solving abilities to our customers.Key ResponsibilitiesCustomer Interaction: Engage with customers via various communication...
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Head Of Retail
hace 4 semanas
Santa Cruz de Tenerife, España Phiture A tiempo completoBARKYN'S VISIONBarkyn delivers health and happiness to pet families around the world.Our mission is to impact an important part of dog families' lives by giving them more years, more joy, and a deeper bond. We're changing the pet market and how e-commerce should feel: human, personalized, and beautiful. We were considered one of Europe's Top 100 Startups by...
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Head Of People
hace 1 mes
Santa Cruz de Tenerife, España Orbidi A tiempo completo.Sobre nosotros:En ORBIDI buscamos talentosos profesionales apasionados por la tecnología y el marketing digital para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado. Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a PYMEs a maximizar su potencial y...
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Head Of People
hace 4 semanas
Santa Cruz de Tenerife, España Orbidi A tiempo completo.Sobre nosotros: En ORBIDI buscamos talentosos profesionales apasionados por la tecnología y el marketing digital para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado. Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a PYMEs a maximizar su potencial y...