Application Support Specialist
hace 3 semanas
.Application Support Specialist HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION: Job SummaryOur application support specialist is in charge of analyzing and/or resolving business incidents by finding the fastest and most efficient way, assessing the criticality to support the prioritization process, facilitating the development's team delivery.As an application support specialist you will be working very close to our product and development teams and will be in charge of the incidental backlog of the team to fix when possible the issues or to send the issue to the development team with as much information provided as possible.Job ResponsibilitiesTicket and incident management. Diagnosis / analysis and resolution (complex technical incidents).Ticket identification / prioritization. Identify business impact / priority analysis.Incidents replication / logs search, etc.Documentation generation related to incidents (knowledge base)Testing and certification of incidents resolved by development team.Provide timely and effective technical support, solving issues with urgency and precision.Monitor/interpret metrics, step back and proactively take actions upon.Manage priorities to perform highest impact actions first.Interacts with solution development and ownership teams to investigate problems.Develop and refine technical documentation and support materials to aid in user education and problem resolution.Research, diagnose, troubleshoot, and identify solutions to resolve process issues, ensuring seamless operations and support.Strong organizational skills to manage multiple projects and initiatives simultaneously.Ability to multi-tasking and working under pressure.Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.Collaborate with product teams and development teams to analyze and resolve issues, taking ownership of problem cases to improve the customer's experience
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Application Support Specialist
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Madrid, Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completoJob SummaryKapsch TrafficCom Transportation Sa. is seeking a highly skilled Application Support Specialist to join our international team. As a key member of our Traffic Management Support team, you will be responsible for ensuring the smooth functioning and efficient utilization of our Traffic Management applications.Key ResponsibilitiesApplication...
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Application Support Specialist
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Madrid, Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completoJob SummaryKapsch TrafficCom Transportation Sa. is seeking a highly skilled Application Support Specialist to join our international team. As a key member of our Traffic Management Support team, you will be responsible for ensuring the smooth functioning and efficient utilization of our Traffic Management applications.Key ResponsibilitiesApplication...
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Application Support Specialist
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Madrid, España Hotelbeds Group A tiempo completoApplication Support Specialist HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients...
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L1 Support Application Specialist
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Madrid, Madrid, España Radisson Hotel Group, Madrid Office-Information... A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Radisson Hotel Group, Madrid Office-Information Technology Service Management area. The successful candidate will be responsible for providing first-level support for application errors and configuration requests for our central Property Management Systems (PMS),...
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L1 Support Application Specialist
hace 22 horas
Madrid, Madrid, España Radisson Hotel Group, Madrid Office-Information... A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Radisson Hotel Group, Madrid Office-Information Technology Service Management area. The successful candidate will be responsible for providing first-level support for application errors and configuration requests for our central Property Management Systems (PMS),...
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Application Support Specialist
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Madrid, España Hotelbeds Group A tiempo completoApplication Support SpecialistHBX Group is the world's leading technology partner, connecting and empowering the world of travel.We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients...
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Application Support Specialist
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Madrid, España Hotelbeds Group A tiempo completo.Application Support Specialist - SalesforceHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high...
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AI Application Support Specialist
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Madrid, Madrid, España Euraxess Czech Republic A tiempo completoJob SummaryWe are seeking a highly skilled AI Application Support Specialist to join our team at Euraxess Czech Republic. As a key member of our operations department, you will be responsible for providing top-notch support for AI applications and technologies.About the RoleThe successful candidate will have a strong background in AI and machine learning,...
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AI Application Support Specialist
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Madrid, Madrid, España Euraxess Czech Republic A tiempo completoJob SummaryWe are seeking a highly skilled AI Application Support Specialist to join our team at Euraxess Czech Republic. As a key member of our operations department, you will be responsible for providing top-notch support for AI applications and technologies.About the RoleThe successful candidate will have a strong background in AI and machine learning,...
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Application Support Specialist
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Madrid, Madrid, España Hotelbeds Group A tiempo completoJob Title: Application Support SpecialistAbout the Role:We are seeking an experienced Application Support Specialist to join our team at Hotelbeds Group. As an Application Support Specialist, you will be responsible for analyzing and resolving business incidents, facilitating the development team's delivery, and providing timely and effective technical...
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Application Support Specialist
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Madrid, Madrid, España Hotelbeds Group A tiempo completoJob Title: Application Support SpecialistAbout the Role:We are seeking an experienced Application Support Specialist to join our team at Hotelbeds Group. As an Application Support Specialist, you will be responsible for analyzing and resolving business incidents, facilitating the development team's delivery, and providing timely and effective technical...
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Application Support Manager
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Madrid, Madrid, España Ambit A tiempo completoAbout the RoleWe are seeking a highly skilled System Lead Support Specialist to join our team at Ambit. As a key member of our Global Application Experience, Global IT team, you will provide technical leadership for on-premise and cloud applications.Key ResponsibilitiesProvide technical support to user communities in Asian or EU zones for application...
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Application Support Manager
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Madrid, Madrid, España Ambit A tiempo completoAbout the RoleWe are seeking a highly skilled System Lead Support Specialist to join our team at Ambit. As a key member of our Global Application Experience, Global IT team, you will provide technical leadership for on-premise and cloud applications.Key ResponsibilitiesProvide technical support to user communities in Asian or EU zones for application...
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Madrid, Madrid, España Cubematch Ltd. A tiempo completoJob SummaryCubematch Ltd. is seeking a highly skilled Application Support Specialist to join our global support team. As a key member of our team, you will be responsible for managing and optimizing our server environments, ensuring peak performance of both Enterprise Applications and Windows Server Operating Systems.Key ResponsibilitiesManage day-to-day...
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Tech Generalist Application Support Specialist
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Madrid, Madrid, España Cubematch Ltd. A tiempo completoJob SummaryCubematch Ltd. is seeking a highly skilled Application Support Specialist to join our global support team. As a key member of our team, you will be responsible for managing and optimizing our server environments, ensuring peak performance of both Enterprise Applications and Windows Server Operating Systems.Key ResponsibilitiesManage day-to-day...
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Madrid, Madrid, España Board A tiempo completoWe are currently looking for an IT Application Support Analyst to join our team in Madrid. This role is about ensuring smooth operations and availability of finance systems worldwide.The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business...
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IT Application Support Specialist
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Madrid, Madrid, España Plexus A tiempo completoAbout the Role:Plexus is seeking a highly skilled N2 Application Support Technician to join our on-site Support teams in Santiago de Compostela.Key Responsibilities:Provide technical support for applications and SQL systemsManage ticketing applications such as Remedy and Service DeskCollaborate with cross-functional teams to resolve technical issuesDevelop...
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Madrid, Madrid, España Barcelona Supercomputing Center A tiempo completoAbout the RoleWe are seeking a highly skilled Senior AI Application Support Specialist to join our Operations Department at the Barcelona Supercomputing Center. As a key member of our team, you will be responsible for providing expert support for AI applications and technologies, ensuring the optimal performance and scalability of our systems.Key...
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AI Senior Application Support Specialist
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Madrid, Madrid, España Barcelona Supercomputing Center A tiempo completoAbout the RoleWe are seeking a highly skilled Senior AI Application Support Specialist to join our Operations Department at the Barcelona Supercomputing Center. As a key member of our team, you will be responsible for providing expert support for AI applications and technologies, ensuring the optimal performance and scalability of our systems.Key...