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Tech Generalist Application Support Specialist
hace 2 meses
Job Summary
Cubematch Ltd. is seeking a highly skilled Application Support Specialist to join our global support team. As a key member of our team, you will be responsible for managing and optimizing our server environments, ensuring peak performance of both Enterprise Applications and Windows Server Operating Systems.
Key Responsibilities
- Manage day-to-day administration, support, backups, maintenance, and monitoring of financial applications and server environments.
- Administer applications and servers to ensure reliability and availability within agreed Service Level Agreements (SLAs).
- Monitor application and server resource usage, including CPU, disk capacity, and I/O, and collaborate with the Monitoring team to ensure correct thresholds and monitoring procedures.
- Provide monthly capacity reports detailing usage trends and peaks.
- Collaborate with departmental teams to plan, schedule, and execute system improvement and enhancement projects.
- Offer first-line support for problem resolution and collaborate with vendors for fault analysis and escalation as necessary.
- Assist in application and server patching and remediation efforts.
- Adhere to the company's Conduct Code in all work-related matters and promptly report any violations or suspected violations to the appropriate company representative.
- Demonstrate strong communication skills and a collaborative approach to working across departments.
- Commit to continuous learning and professional development opportunities.
Qualifications
- 3+ years of experience supporting enterprise applications and Windows/Linux server environments.
- Microsoft/Linux server certification such as MCSA or MCSE would be advantageous.
- Proficiency in Microsoft technologies including Distributed File Systems (DFS), File Server Resource Manager (FSRM), Remote Desktop Services, File and Storage Services (iSCSI management), and Server Backup.
- Working knowledge of Oracle Database (RDBMS, Oracle PL/SQL) and TOAD.
- Familiarity with IT service management frameworks and methodologies.
