Application Support Specialist
hace 4 semanas
Role Overview
As a key member of our Application Support Team at Lingoda, you will play a crucial role in ensuring the seamless operation of our critical third-party applications, including Hubspot, Aircall, and Thinking Cap. Your mission is to maintain high performance and user satisfaction by managing support requests, improving workflows, and ensuring continuous integration and operation of these applications.
Key Responsibilities
- Support Requests Management: Promptly respond to and resolve support requests for Hubspot, Aircall, and Thinking Cap from employees and customers.
- Continuous Improvement: Regularly evaluate application performance and user feedback to make continuous improvements, ensuring the applications meet evolving business needs.
- Vendor Liaison: Act as a point of contact with system vendors for support, updates, and troubleshooting.
- Documentation: Create and maintain comprehensive documentation for the applications, including user guides, best practices, and system configurations.
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