Traffic Management Support Specialist

hace 1 semana


Madrid, Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completo

We are looking for a skilled Traffic Management Support Specialist to join our team at Kapsch TrafficCom Transportation Sa. Your responsibilities will include ensuring the smooth functioning and efficient utilization of our Traffic Management applications, introducing advanced monitoring solutions for real-time tracking of application performance and availability, and implementing robust security practices to protect our Traffic Management applications.

As a Traffic Management Support Specialist, you will also be responsible for strategically planning and implementing measures to scale Traffic Management applications according to evolving requirements, automating repetitive tasks within the application environment to enhance efficiency and minimize errors, and collaborating with development, test, and other teams to facilitate integration and support.

In addition, you will implement processes and pipelines to support automated deployment of updates and improvements to applications, provide prompt and effective technical assistance and troubleshooting to end-users, and create and maintain user documentation, FAQs, and knowledge base articles to empower end-users.

Requirements for this role include experience in technical support for IT applications or software solutions, excellent communication skills to orchestrate effective collaboration between customers, support, and development teams within an agile DevOps context, and leadership experience for Senior roles.

We are looking for a candidate who is willing to provide on-call support during the ramp-up phase and is flexible to cater to customer needs in coordination with development teams within an agile DevOps setting.



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