Traffic Management Engineer

hace 6 días

Madrid Centro, Madrid, España Kapsch Trafficcom Transportation SA. A tiempo completo
Application Support Specialist (Traffic Management)

Kapsch TrafficCom Transportation SA develops innovative solutions to enhance mobility, safety, and efficiency for all. We design, build, and operate intelligent traffic management systems, leveraging connected vehicles technology and mobility demand management, as well as tolling services for cities, roads, tunnels, and bridges worldwide. Our data and video analytics platforms are built on cutting-edge technologies, including AI, machine learning, big data, and cloud services, to drive the digitalization of mobility.

This position is for an international team, so please attach your resume in English.

We are seeking highly skilled Junior and Senior Support Engineers to join our Traffic Management Support team.

Your Responsibilities:

Application Management: Ensure the smooth functioning and efficient utilization of our Traffic Management applications.

Monitoring and Troubleshooting: Implement advanced monitoring solutions for real-time tracking of application performance and availability.

Security and Compliance: Develop and enforce robust security practices to protect our Traffic Management applications, ensuring compliance with industry-specific security standards and regulations.

Scaling and Capacity Planning: Strategically plan and implement measures to scale Traffic Management applications according to evolving requirements.

Automation: Automate repetitive tasks within the application environment to enhance efficiency and minimize errors.

Backup and Recovery: Ensure data integrity through effective backup and recovery processes.

Collaboration: Work closely with development, test, and other teams to facilitate integration and support.

Continuous Deployment and Integration: Implement processes and pipelines to support automated deployment of updates and improvements to applications.

User Support: Provide prompt and effective support to end-users related to Traffic Management applications, offering technical assistance, troubleshooting, and guidance.

Training and Documentation: Create and maintain user documentation, FAQs, and knowledge base articles to empower end-users. Conduct training sessions and workshops to deepen understanding of Traffic Management applications.

Your Profile:

Experience in technical support for IT applications or software solutions is required. IT academic background is necessary for junior profiles with no experience.

Excellent communication skills are essential for effective collaboration between customers, support, and development teams within an agile DevOps context.

Leadership experience is required for Senior roles. Demonstrated success in customer care and managing support processes while aligning closely with development objectives within an agile DevOps framework is necessary.

Willingness to provide on-call support during the ramp-up phase and flexibility to cater to customer needs in coordination with development teams within an agile DevOps setting is required.

Proficiency in English is necessary.

Our Offer:

  • Permanent contract
  • Hybrid working model (2 days at the office per week)
  • Flexible remuneration plan
  • 30 business days of vacations
  • Challenging limits of mobility for a healthy world without congestion
  • Space for creating innovative solutions and ideas for our fast-growing markets
  • Onboarding with an experienced team to get familiar with the business
  • An international working environment

This position is for an international team, so please attach your resume in English.

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