Application Support Specialist

hace 2 semanas

Madrid, Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completo
Application Support Engineer

At Kapsch TrafficCom Transportation Sa., we're seeking a skilled Application Support Engineer to join our international team. As a key member of our Traffic Management Support team, you'll play a crucial role in ensuring the smooth functioning and efficient utilization of our Traffic Management applications.

Key Responsibilities:
  • Application Management: Ensure the seamless operation and optimal utilization of our Traffic Management applications.
  • Monitoring and Troubleshooting: Implement advanced monitoring solutions for real-time tracking of application performance and availability.
  • Security and Compliance: Develop and enforce robust security practices to protect our Traffic Management applications, ensuring compliance with industry-specific security standards and regulations.
  • Scaling and Capacity Planning: Strategically plan and implement measures to scale Traffic Management applications according to evolving requirements.
  • Automation of repetitive tasks within the application environment to enhance efficiency and minimize errors.
  • Backup and Recovery: Ensure data integrity through effective backup and recovery processes.
  • Collaboration with development, test, and other teams to facilitate integration and support.
  • Continuous Deployment and Integration: Implement processes and pipelines to support automated deployment of updates and improvements to applications.
  • User Support: Provide prompt and effective support to end-users related to Traffic Management applications, offering technical assistance, troubleshooting, and guidance.
  • Training and Documentation: Create and maintain user documentation, FAQs, and knowledge base articles to empower end-users, and conduct training sessions and workshops to deepen understanding of Traffic Management applications.
Requirements:
  • Experience in technical support for IT applications or software solutions.
  • IT academic background for junior profiles with no experience is required.
  • Excellent communication skills to facilitate effective collaboration between customers, support, and development teams within an agile DevOps context.
  • Leadership experience is required for Senior roles.
  • Demonstrated success in customer care and managing support processes while aligning closely with development objectives within an agile DevOps framework.
  • Willingness to provide on-call support during the ramp-up phase and flexibility to cater to customer needs in coordination with development teams within an agile DevOps setting.
  • Proficiency in English.
What We Offer:
  • Permanent contract.
  • Hybrid working model (2 days at the office per week).
  • Flexible remuneration plan.
  • 30 business days of vacations.
  • Challenging limits of mobility for a healthy world without congestion.
  • Space for creating innovative solutions and ideas for our fast-growing markets.
  • Onboarding with an experienced team to get familiar with the business.
  • An international working environment.

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