IT Application Support Specialist
hace 1 mes
About the Role
We are seeking an IT Application Support Analyst to join our team in Madrid. As a key member of our support team, you will be responsible for ensuring the smooth operation and availability of our finance systems worldwide.
Key Responsibilities
- Provide technical support for internal applications and systems, ensuring high-quality assistance and meeting agreed Service Level Agreements (SLAs).
- Perform daily, monthly, and periodic application and system checks, taking appropriate action to optimize system uptime and deliver outputs in a timely manner.
- Work with Technology teams to communicate systems/software upgrades and patches, and diagnose any application or system issues.
- Triage defects, identify potential fixes, and manage incidents through to resolution, communicating with the business user until the issue is resolved.
- Develop and adhere to Standard Operating Procedures (SOPs) and ensure data security and implement safety controls.
- Produce and maintain technical support guides, service catalogues, and other relevant documentation.
- Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases.
- Ensure effective communication is in place to manage incidents and system downtime to the business user community.
- Attend Service Reviews and Operational review meetings, supporting with reporting requirements and chairing the meeting when required.
Requirements
- Previous experience working in an application support capacity for finance systems.
- In-depth knowledge of Oracle NetSuite ERP.
- Fluency in English.
- Excellent verbal and written communication skills.
- Team player with good interpersonal skills.
- Ability to multi-task and remain calm under pressure.
- Keen eye for detail.
- Good analytical and problem-solving skills.
- Strong service-driven mentality and a pragmatic approach.
About Board
Board is an equal opportunity employer and is committed to a diverse and inclusive workforce.
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