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Application Support Specialist
hace 2 meses
Job Summary
Kapsch TrafficCom Transportation Sa. is seeking a highly skilled Application Support Specialist to join our international team. As a key member of our Traffic Management Support team, you will be responsible for ensuring the smooth functioning and efficient utilization of our Traffic Management applications.
Key Responsibilities
- Application Management: Ensure the smooth functioning and efficient utilization of our Traffic Management applications.
- Monitoring and Troubleshooting: Introduce advanced monitoring solutions for real-time tracking of application performance and availability.
- Security and Compliance: Implement robust security practices to protect our Traffic Management applications and ensure compliance with industry-specific security standards and regulations.
- Scaling and Capacity Planning: Strategically plan and implement measures to scale Traffic Management applications according to evolving requirements.
- Automation of repetitive tasks within the application environment to enhance efficiency and minimize errors.
- Backup and Recovery, ensuring data integrity.
- Collaboration with development, test, and other teams to facilitate integration and support.
- Continuous Deployment and Integration: Implement processes and pipelines to support automated deployment of updates and improvements to applications.
- User Support: Promptly respond to inquiries and service requests from end-users related to Traffic Management applications.
- Training and Documentation: Create and maintain user documentation, FAQs, and knowledge base articles to empower end-users.
Requirements
- Experience in technical support for IT applications or software solutions.
- IT academic background for junior profiles with no experience is required.
- Excellent communication skills to orchestrate effective collaboration between customers, support, and development teams within an agile DevOps context.
- Leadership experience is required for Senior roles.
- Demonstrated success in customer care and managing support processes while aligning closely with development objectives within an agile DevOps framework.
- Willingness to provide on-call support during the ramp-up phase and flexibility to cater to customer needs in coordination with development teams within an agile DevOps setting.
- Proficiency in English.
