Application Support Specialist
hace 3 meses
.Application Support Specialist - SalesforceHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:Job SummaryOur application support specialist with expertise in Salesforce is in charge of analyzing and/or resolving business incidents by finding the fastest and most efficient way, assessing the criticality to support the prioritization process, facilitating the development's team delivery.Job ResponsibilitiesTicket and incident management. Diagnosis / analysis and resolution (complex technical incidents).Ticket identification / prioritization. Identify business impact / priority analysis.Incidents replication / logs search, etc.Documentation generation related to incidents (knowledge base).Testing and certification of incidents resolved by development team.Provide timely and effective technical support, solving issues with urgency and precision.Monitor/interpret metrics, step back and proactively take actions upon.Manage priorities to perform highest impact actions first.Interacts with solution development and ownership teams to investigate problems.Develop and refine technical documentation and support materials to aid in user education and problem resolution.Research, diagnose, troubleshoot, and identify solutions to resolve process issues, ensuring seamless operations and support.Strong organizational skills to manage multiple projects and initiatives simultaneously.Ability to multi-task and work under pressure.Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.Collaborate with product teams and development teams to analyze and resolve issues, taking ownership of problem cases to improve the customer's experience.Take ownership of issues and problems, ensuring timely follow-up and resolution.Lead team initiatives and special projects, resolving incidents and maintaining strong stakeholder relationships.Required Experience and SkillsKnowledge and experience in APIs/Web Portals incidents replication
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High-Level Application Support Specialist
hace 3 semanas
Madrid, Madrid, España Bond Brand Loyalty A tiempo completoJob SummaryBond Brand Loyalty is seeking a highly skilled High-Level Application Support Specialist to join our team. This role involves providing leadership and technical expertise in the support and maintenance of our applications.
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Software Application Support Specialist
hace 2 semanas
Madrid, España Management Events A tiempo completo.We are looking for Software Application Support Specialist to strengthen our team in Helsinki! At Management Events, we are committed to delivering top-tier software experiences to both our internal teams and global customers. As a Software Application Support Specialist, you'll be a key player in ensuring optimal performance and services of our software...
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Software Application Support Specialist
hace 2 semanas
Madrid, España Management Events A tiempo completoWe are looking for Software Application Support Specialist to strengthen our team in Helsinki! At Management Events, we are committed to delivering top-tier software experiences to both our internal teams and global customers. As a Software Application Support Specialist, you'll be a key player in ensuring optimal performance and services of our software...
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Software Application Support Specialist
hace 1 mes
Madrid, España Management Events A tiempo completoWe are looking for Software Application Support Specialist to strengthen our team in Helsinki! At Management Events, we are committed to delivering top-tier software experiences to both our internal teams and global customers. As a Software Application Support Specialist, you’ll be a key player in ensuring optimal performance and services of our...
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Software Application Support Specialist
hace 1 día
Madrid, España Management Events A tiempo completoWe are looking for Software Application Support Specialist to strengthen our team in Helsinki! At Management Events, we are committed to delivering top-tier software experiences to both our internal teams and global customers. As a Software Application Support Specialist, you’ll be a key player in ensuring optimal performance and services of our...
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Application Support Specialist
hace 1 mes
Madrid, Madrid, España Lingoda A tiempo completoWe are looking for an Application Support Manager to join our newly formed Application Support Team at Lingoda.As a crucial member of our team, you will be responsible for maintaining high performance and user satisfaction by managing support requests, improving workflows, and ensuring seamless integration and operation of our critical third-party...
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Application Systems Specialist
hace 4 semanas
Madrid, Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completoJob Title: Application Systems SpecialistJob Description:Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everyone. As an Application Systems Specialist, you will play a critical role in ensuring the smooth functioning of our Traffic Management applications. Your responsibilities will include monitoring...
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Madrid, España Archipelago International A tiempo completoOur Sister Company, Sentinel Tech, currently looking for Application Support Specialist - Front Office Trainer Sentinel Tech was born out of the hospitality industry by technologists inside the hospitality industry.Sentinel Tech specializes in hospitality technology in all forms.Combining 25 years of hospitality experience, we are now delivering our service...
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Madrid, España Archipelago International A tiempo completoOur Sister Company, Sentinel Tech, currently looking for a Application Support Specialist - Back Office Trainer!Sentinel Tech was born out of the hospitality industry by technologists inside the hospitality industry.Sentinel Tech specializes in hospitality technology in all forms.Combining 25 years of hospitality experience, we are now delivering our...
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Customer Application Specialist Spain
hace 2 meses
Madrid, España Agilent Technologies Inc. A tiempo completo.Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. As Customer Application Specialist (CAS) in Europe Sales HDx - Diagnostics & Genomics group you support that journey...
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Application Support Specialist
hace 3 meses
Madrid, España Hotelbeds Group A tiempo completoApplication Support Specialist - SalesforceHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high...
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Madrid, España Archipelago International A tiempo completoOur Sister Company, Sentinel Tech, currently looking for Application Support Specialist - Front Office Trainer Sentinel Tech was born out of the hospitality industry by technologists inside the hospitality industry. Sentinel Tech specializes in hospitality technology in all forms. Combining 25 years of hospitality experience, we are now delivering our...
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Madrid, España Archipelago International A tiempo completoOur Sister Company, Sentinel Tech, currently looking for a Application Support Specialist - Back Office Trainer! Sentinel Tech was born out of the hospitality industry by technologists inside the hospitality industry. Sentinel Tech specializes in hospitality technology in all forms. Combining 25 years of hospitality experience, we are now delivering our...
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Software Application Support and Service Delivery Specialist
hace 2 semanas
Madrid, Madrid, España Management Events A tiempo completoJoin Our Team in HelsinkiWe are seeking a highly skilled Software Application Support and Service Delivery Specialist to strengthen our team at Management Events. As a key member of our software development team, you will play a critical role in ensuring the optimal performance and delivery of our software applications to internal teams and global...
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Application Security Specialist
hace 3 semanas
Madrid, Madrid, España Coatue Management L.L.C. A tiempo completoAbout PleoPleo is a FinTech company that handles money for its customers. To ensure the security of our customers' funds, we are looking for an experienced Application Security Specialist to join our team.
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Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Tillster A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Tillster.As a Technical Support Specialist, you will provide technical support for our Self-Service kiosk, mobile application, and online products for US and International customers.Key Responsibilities: Troubleshoot technical issues for internal and external...
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Field Support Specialist
hace 1 mes
Madrid, España Nova Biomedical A tiempo completoField Support SpecialistReporting RelationshipsReports directly to the national Sales Manager.Strong working relationship with Nova's European Technical Support department.Strong working relationship with the local Product Applications Specialist, Sales Team and administrative functions.Job Summary and/or Key ObjectivesPlans, schedules and delivers emergency...
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Application Support Engineer
hace 4 horas
Madrid, España Qlik A tiempo completo.What makes us Qlik?A Gartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration and...
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Field Support Specialist
hace 1 mes
Madrid, España Nova Biomedical Gmbh A tiempo completoNova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities.Reports directly to the national Sales Manager.Strong working relationship with Nova's European Technical Support department.Strong working relationship with the local Product...
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IT Application Specialist
hace 6 horas
Madrid, Madrid, España Atradius Collections A tiempo completoAtradius Collections, a global leader in trade credit insurance and collections services, is seeking an IT Application Specialist to join our dynamic team. This role plays a crucial part in analyzing, designing, and implementing effective technical solutions within our application ecosystem to support our mission of protecting companies worldwide against...
