Application Support Specialist
hace 5 días
About the Role:
We are seeking an experienced Application Support Specialist to join our team at Hotelbeds Group. As an Application Support Specialist, you will be responsible for analyzing and resolving business incidents, facilitating the development team's delivery, and providing timely and effective technical support.
Key Responsibilities:
- Ticket and Incident Management: Manage and resolve technical incidents, including diagnosis, analysis, and resolution of complex technical issues.
- Ticket Identification and Prioritization: Identify business impact and prioritize tickets to ensure timely resolution.
- Incident Replication and Logs Search: Replicate incidents and search logs to identify root causes.
- Documentation Generation: Generate documentation related to incidents, including knowledge base articles.
- Testing and Certification: Test and certify incidents resolved by the development team.
- Technical Support: Provide timely and effective technical support, solving issues with urgency and precision.
- Metric Monitoring: Monitor and interpret metrics to proactively take actions.
- Prioritization Management: Manage priorities to perform highest impact actions first.
- Collaboration: Interact with solution development and ownership teams to investigate problems.
- Documentation and Support Materials: Develop and refine technical documentation and support materials to aid in user education and problem resolution.
- Research and Troubleshooting: Research, diagnose, troubleshoot, and identify solutions to resolve process issues.
- Organizational Skills: Manage multiple projects and initiatives simultaneously.
- Multi-tasking and Pressure Management: Ability to multi-task and work under pressure.
Requirements:
- Technical Knowledge: Knowledge and experience in APIs/Web Portals incidents replication, RESTful pattern design, and XML/JSON formats.
- Problem-Solving Skills: Demonstrate problem-solving skills and a passion for continuous improvement.
- Research and Troubleshooting Skills: Use research and troubleshooting skills to identify and resolve system issues.
- Database Systems: Minimum knowledge of SQL and experience with database systems to use SQL queries to perform deep dives into customer data.
- Logging and Monitoring Tools: Familiarity with logging and monitoring tools, such as Grafana, Kibana, and OpenSearch.
- API-Based Software Development: Experience supporting API-based software development products.
- Java Knowledge: Java knowledge to develop and implement fixes.
- Project Management: Experience managing multiple software projects, product requirements, and keeping documentation up to date.
- Communication Skills: Excellent problem-solving skills, with the ability to communicate complex technical information in a clear and concise manner.
- Analytical Skills: Strong analytical skills with a data-driven mindset.
- Tool Development: Create tools or scripts to facilitate and automate tasks.
- CI/CD Pipelines: Familiarity with CI/CD pipelines.
- Git Commands and Workflows: Experience with Git commands and workflows.
- L3 Tasks and Responsibilities: Ability to assume some L3 tasks and responsibilities.
- Experience and Education: 3+ years of experience in L2 support level, including incidents analysis, and advanced English language skills.
-
Application Support Specialist
hace 5 días
Madrid, Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completoJob SummaryKapsch TrafficCom Transportation Sa. is seeking a highly skilled Application Support Specialist to join our international team. As a key member of our Traffic Management Support team, you will be responsible for ensuring the smooth functioning and efficient utilization of our Traffic Management applications.Key ResponsibilitiesApplication...
-
Application Support Specialist
hace 6 días
Madrid, Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completoJob SummaryKapsch TrafficCom Transportation Sa. is seeking a highly skilled Application Support Specialist to join our international team. As a key member of our Traffic Management Support team, you will be responsible for ensuring the smooth functioning and efficient utilization of our Traffic Management applications.Key ResponsibilitiesApplication...
-
L1 Support Application Specialist
hace 16 horas
Madrid, Madrid, España Radisson Hotel Group, Madrid Office-Information... A tiempo completoJob Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Radisson Hotel Group, Madrid Office-Information Technology Service Management area. The successful candidate will be responsible for providing first-level support for application errors and configuration requests for our Property Management Systems...
-
L1 Support Application Specialist
hace 19 horas
Madrid, Madrid, España Radisson Hotel Group, Madrid Office-Information... A tiempo completoJob Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Radisson Hotel Group, Madrid Office-Information Technology Service Management area. The successful candidate will be responsible for providing first-level support for application errors and configuration requests for our Property Management Systems...
-
L1 Support Application Specialist
hace 4 días
Madrid, Madrid, España Radisson Hotel Group, Madrid Office-Information... A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Radisson Hotel Group, Madrid Office-Information Technology Service Management area. The successful candidate will be responsible for providing first-level support for application errors and configuration requests for our central Property Management Systems (PMS),...
-
L1 Support Application Specialist
hace 4 días
Madrid, Madrid, España Radisson Hotel Group, Madrid Office-Information... A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Radisson Hotel Group, Madrid Office-Information Technology Service Management area. The successful candidate will be responsible for providing first-level support for application errors and configuration requests for our central Property Management Systems (PMS),...
-
AI Application Support Specialist
hace 6 días
Madrid, Madrid, España Euraxess Czech Republic A tiempo completoJob SummaryWe are seeking a highly skilled AI Application Support Specialist to join our team at Euraxess Czech Republic. As a key member of our operations department, you will be responsible for providing top-notch support for AI applications and technologies.About the RoleThe successful candidate will have a strong background in AI and machine learning,...
-
AI Application Support Specialist
hace 5 días
Madrid, Madrid, España Euraxess Czech Republic A tiempo completoJob SummaryWe are seeking a highly skilled AI Application Support Specialist to join our team at Euraxess Czech Republic. As a key member of our operations department, you will be responsible for providing top-notch support for AI applications and technologies.About the RoleThe successful candidate will have a strong background in AI and machine learning,...
-
AI Application Support Specialist
hace 24 horas
Madrid, Madrid, España Barcelona Supercomputing Center A tiempo completoAbout the RoleWe are seeking a highly skilled AI Application Support Specialist to join our Operations Department at the Barcelona Supercomputing Center. As a key member of our team, you will be responsible for providing expert support and optimization services for AI applications on our high-performance computing systems.Key ResponsibilitiesOptimize and...
-
AI Application Support Specialist
hace 20 horas
Madrid, Madrid, España Barcelona Supercomputing Center A tiempo completoAbout the RoleWe are seeking a highly skilled AI Application Support Specialist to join our Operations Department at the Barcelona Supercomputing Center. As a key member of our team, you will be responsible for providing expert support and optimization services for AI applications on our high-performance computing systems.Key ResponsibilitiesOptimize and...
-
Digital Banking Application Support Specialist
hace 21 horas
Madrid, Madrid, España Western Union A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Banking Application Support Specialist to join our team at Western Union. As a key member of our Digital Banking Application Support team, you will play a critical role in ensuring the smooth operation of our digital banking systems and services.Key ResponsibilitiesEstablish and develop digital banking...
-
Digital Banking Application Support Specialist
hace 17 horas
Madrid, Madrid, España Western Union A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Banking Application Support Specialist to join our team at Western Union. As a key member of our Digital Banking Application Support team, you will play a critical role in ensuring the smooth operation of our digital banking systems and services.Key ResponsibilitiesEstablish and develop digital banking...
-
Application Support Manager
hace 5 días
Madrid, Madrid, España Ambit A tiempo completoAbout the RoleWe are seeking a highly skilled System Lead Support Specialist to join our team at Ambit. As a key member of our Global Application Experience, Global IT team, you will provide technical leadership for on-premise and cloud applications.Key ResponsibilitiesProvide technical support to user communities in Asian or EU zones for application...
-
Application Support Manager
hace 7 días
Madrid, Madrid, España Ambit A tiempo completoAbout the RoleWe are seeking a highly skilled System Lead Support Specialist to join our team at Ambit. As a key member of our Global Application Experience, Global IT team, you will provide technical leadership for on-premise and cloud applications.Key ResponsibilitiesProvide technical support to user communities in Asian or EU zones for application...
-
AI Application Support Specialist
hace 16 horas
Madrid, Madrid, España Barcelona Supercomputing Center A tiempo completoAbout the RoleWe are seeking a highly skilled AI Application Support Specialist to join our Operations Department at the Barcelona Supercomputing Center. As a key member of our team, you will be responsible for optimizing and adapting scientific application codes to new pre-exascale architectures and systems, focusing on AI applications and technologies.Key...
-
AI Application Support Specialist
hace 19 horas
Madrid, Madrid, España Barcelona Supercomputing Center A tiempo completoAbout the RoleWe are seeking a highly skilled AI Application Support Specialist to join our Operations Department at the Barcelona Supercomputing Center. As a key member of our team, you will be responsible for optimizing and adapting scientific application codes to new pre-exascale architectures and systems, focusing on AI applications and technologies.Key...
-
Tech Generalist Application Support Specialist
hace 4 días
Madrid, Madrid, España Cubematch Ltd. A tiempo completoJob SummaryCubematch Ltd. is seeking a highly skilled Application Support Specialist to join our global support team. As a key member of our team, you will be responsible for managing and optimizing our server environments, ensuring peak performance of both Enterprise Applications and Windows Server Operating Systems.Key ResponsibilitiesManage day-to-day...
-
Tech Generalist Application Support Specialist
hace 4 días
Madrid, Madrid, España Cubematch Ltd. A tiempo completoJob SummaryCubematch Ltd. is seeking a highly skilled Application Support Specialist to join our global support team. As a key member of our team, you will be responsible for managing and optimizing our server environments, ensuring peak performance of both Enterprise Applications and Windows Server Operating Systems.Key ResponsibilitiesManage day-to-day...
-
IT Application Support Specialist
hace 4 días
Madrid, Madrid, España Board A tiempo completoWe are currently looking for an IT Application Support Analyst to join our team in Madrid. This role is about ensuring smooth operations and availability of finance systems worldwide.The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business...
-
IT Application Support Specialist
hace 4 días
Madrid, Madrid, España Board A tiempo completoWe are currently looking for an IT Application Support Analyst to join our team in Madrid. This role is about ensuring smooth operations and availability of finance systems worldwide.The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business...