Tech Generalist Application Support Specialist

hace 4 días

Madrid, Madrid, España Cubematch Ltd. A tiempo completo

Job Summary

Cubematch Ltd. is seeking a highly skilled Application Support Specialist to join our global support team. As a key member of our team, you will be responsible for managing and optimizing our server environments, ensuring peak performance of both Enterprise Applications and Windows Server Operating Systems.

Key Responsibilities

  • Manage day-to-day administration, support, backups, maintenance, and monitoring of financial applications and server environments.
  • Administer applications and servers to ensure reliability and availability within agreed Service Level Agreements (SLAs).
  • Monitor application and server resource usage, including CPU, disk capacity, and I/O, and collaborate with the Monitoring team to ensure correct thresholds and monitoring procedures.
  • Provide monthly capacity reports detailing usage trends and peaks.
  • Collaborate with departmental teams to plan, schedule, and execute system improvement and enhancement projects.
  • Offer first-line support for problem resolution and collaborate with vendors for fault analysis and escalation as necessary.
  • Assist in application and server patching and remediation efforts.
  • Adhere to the company's Conduct Code in all work-related matters and promptly report any violations or suspected violations to the appropriate company representative.
  • Demonstrate strong communication skills and a collaborative approach to working across departments.
  • Commit to continuous learning and professional development opportunities.

Qualifications

  • 3+ years of experience supporting enterprise applications and Windows/Linux server environments.
  • Microsoft/Linux server certification such as MCSA or MCSE would be advantageous.
  • Proficiency in Microsoft technologies including Distributed File Systems (DFS), File Server Resource Manager (FSRM), Remote Desktop Services, File and Storage Services (iSCSI management), and Server Backup.
  • Working knowledge of Oracle Database (RDBMS, Oracle PL/SQL) and TOAD.
  • Familiarity with IT service management frameworks and methodologies.

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