Account Operations Manager For Global Tier 1 Accounts

hace 1 semana


Barcelona, España Hewlett-Packard A tiempo completo

Account Operations Manager for Global Tier 1 AccountsDescription -The Global Account Operations Manager (GAOM) is a key role within the management of our top customers. The GAOM is responsible to manage the end-to-end relationship with selected Tier 1 Global Accounts from an operational point of view. Welcome to the exciting world of the GAOM at HP Inc.The GAOM works closely together with the operational teams in Sales Operations, Supply Chain and Customer Services, as well as Sales and country management. The GAOM is a key member of the account team.In this case, the GAOM will specifically focus on dMPS pilots implementation and management. Under the umbrella of the e2e Operating Model Program project, the objective will be to test and implement the new operating model for dMPS deals.RESPONSIBILITIESEnd-to-end operational responsibilitySet up new customers, to ensure Service Level Agreements are metManage large escalations and to solve complex issues and translate the needs of the customer into an operational planContributes to the development of new ideas and methodsWorks on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factorsLeads and/or provides expertise to functional project teams and may participate in cross-functional initiativesProvide direction and guidance to process improvements and establishing policiesRepresents the organization to external customers/clientsOwnership of operational relationship with Global customer(s)Manages customer expectations through effective communication about HP order fulfillment capabilities and delivery performance.Enables sales force to focus on revenue and margin related activities.Coordinates HP Sales Operations strategies - aligns operational commitments of the different business unit sales teams.Identifies opportunities for improving customer satisfaction and driving incremental business.Reports back to customer on the delivered performance (operations reviews, reporting).Manages senior level escalations.Design and deployment of customer procurement solutionConsults with customer and (local) sales team on HP's capabilities.Understands the sales strategy, consults with sales to maximize HP business opportunity.Understands and documents customer requirements.Designs procurement solution which exceeds customer expectationsDocuments solution in a Statement of Work (SOW) and agrees SOW with customer and account team.Project manages the implementation of the solution.Global Operations and Customer ManagementDevelops and animates a virtual worldwide operations team that:o Ensures global commitments to the customer are honored.o Acts as an account related escalation point for internal teams.Develops clear action plans for operational teams and monitor performance.Monitors account metrics and drives corrective actions.o Measures service levels, cost to serve, customer satisfaction.o Understands root causes when targets are missed and drives corrective action.o Identifies & recommends end to end process optimization opportunities.o Manages change.Prepare and Drive customer QBRs on all operational aspects.QUALIFICATIONSKnowledge and skillsSolid understanding of HP capabilities and key commercial strategies.Solid understanding on the current dMPS processes and systems.Understanding of internal approval processes, contract requirements.Understanding of key commercial strategies.Excellent verbal and written communication skills.Active listening skills.Customer relationship management.Executive presentations.Negotiation and influencing skills.Managing virtual teams.Being accountable without direct responsibility.Cross regional leadership.Time management, ability to prioritize, ability to cope with workload peaks.Trade-off between operational (short term) priorities and solution related (longer term) priorities.Agile mindset.Knowledge of Lean Agile methodology.Business acumen.Ability to build effective rapport with sales and customers.Education and ExperienceBachelor's or Master's degree preferred, or equivalent experience5 years or more experience in an operational roleProject and/or Program Management experience preferably within an international environment.Fluent in EnglishFluency in other European languages will be a plus.Job -Sales OperationsSchedule -Full timeShift -No shift premium (Romania)Travel -25%Relocation -NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – SupplementSummaryLocation: Bucharest, Bucuresti, Romania; Sant Cugat del Valles, Barcelona, SpainType: Full time



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