Customer Experience Program Manager
hace 3 semanas
DescriptionWhat makes us Qlik?A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.The Customer Experience Program Manager RoleYou will be responsible in coordinating and overseeing the different projects and programs running in our Customer Experience & Insights Organization. The focus on our main projects is to provide a delightful customer experience and requires a high cross collaboration with other team members from Marketing, Product, Customer Success etc. Setting up the team for success requires the Customer Program Manager to work closely with the SaaS Journey Lead, Customer Experience Designer and IT to implement successful our digital customer journey. The role includes a significant amount of planning, defining milestones and ensuring resources availability to execute against timelines. A constant communication line to Leadership, on how the overall Journey projects are moving forward is required, as well as risk management and agila approach towards a constant changing environment.What makes this role interesting?Working closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.Driving the Customer Experience & Insight Team through project timelines and connecting with other teams to ensure efficiency across the overall organization. Controlling the overall Performance of the Organization and informing the management team of adjustments, providing guidance to meet the required outcomes. Adapting and solving problems is essential for maintaining project control as well as preparation in advance, including overseeing the defined OKR's & KPI's.Here's how you'll be making an impact:Work closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.Plan, execute and follow-up on our different project workstreams to ensure timely implementation and capturing of key metrics of successEnsure and coordinate resource alignment and availability to secure a successful project deliveryResponsible to keep all involved parties informed and updated, to act agile towards new priorities and ensure a detailed documentation of all steps during a workstream.Think strategically about incorporating project management best practices into future Qlik customer experience development.We're looking for a teammate with:5+ years in program/project management or similar fields Bachelor's or master's degree in IT, business management, computer science, or a relevant field Strong business acumen with the ability to understand and translate customer's needs & team's needs. Strong organizational skills as well as an excellent time managementExcellent communication and presentation skillsAbility to work collaboratively in a team environment and manage multiple projects simultaneously.Self-motivated with a curious mindset and a passion for improving the status quo constantly.'Ready to speak your mind and get things done' – you have an opinion and back it up with data and research; and while you not only discover a problem, you prepare already a path for solution and strive to bring the ideation process into reality sooner than later.The location for this role is:Madrid, SpainBarcelona, SpainLisbon, PortugalApply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunitiesMore about Qlik and who we are:Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.What else do we offer?Genuine career progression pathways and mentoring programsCulture of innovation, technology, collaboration, and opennessFlexible, diverse, and international work environmentGiving back is a huge part of our culture. Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee ProgramsIf you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik's Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.#LI - EMEA
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