Sr. Program Manager, Trustworthy Shopping Experience
hace 1 semana
Bachelor's degree
- Several years professional experience in project/program management that includes building and operating technology-based products
Job summary
At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the EU Trustworthy Shopping Experience team works with merchants, brands, vendors and customers to identify and prevent Selling Partner risk as well as product abuse in intellectual property infringement (e. g. copyright, trademark, counterfeit). We are continuing to develop and expand our anti-fraud technology, processes and programs in Amazon stores across the region.
We are looking for an experienced Program Manager to lead our regional efforts in EMEA.
You will be responsible for leading and delivering innovative initiatives to drive step changes in Seller Experience and customer experience.
You will partner with numerous Amazon teams including Retail Categories, Marketplace, Product Quality & Safety, Public Relations, Legal, Compliance, Brand Registry, WW program owners, technology teams and operations.
You will be the primary point of contact for Amazon leadership on these topics and you will improve the way Amazon protects customers from abuse.
You must be able to present complex information in a concise manner, and have a track record of using data analysis to solve complex problems and support business decisions.
- Business proficiency in English and another language
- Master Degree
- Experience with trust and safety, anti-abuse, risk management, customer service, catalog systems and/or compliance
- Experience with high-scale technology programs
- e. g., millions of customers, thousands of transactions per second, milliseconds of latency
- Working knowledge of SQL
- Experience working with machine learning models and data science teams
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