Technical Expert Servicenow Inglés

hace 6 meses

Madrid, España Zemsania A tiempo completo

Descripción

**Technical Expert ServiceNow | Inglés (100% REMOTO)**:
Trabajarás como **Technical Expert ServiceNow **encargado/a de mejorar la calidad, apoyar en el diseño funcional y hacerse cargo de que los proyectos sean entregados a tiempo.

**¿CÓMO SERÁ TU DÍA A DÍA?**:

- Traducir los requisitos de negocio en funcionalidades de Service Now centrándose en minimizar el nível de personalizaciones.
- Colaborar con el Arquitecto de Service Now en el diseño, desarrollo y soporte de soluciones Service Now, empleando las mejores prácticas en arquitectura, diseño y desarrollo.
- Revisión y optimización de las implementaciones realizadas por otros desarrolladores asegurando una mejor adherencia a la baja personalización, un rendimiento óptimo, escalabilidad y seguridad.
- Desarrollar mejoras que se identificaron como lagunas durante la fase UAT y potencialmente revisar los diseños existentes para mejorarlos.

**¿QUÉ TE HARÁ TRIUNFAR EN ESTA POSICIÓN?**:
+6 años de experiência práctica en Service Now CSM y/o ITSM (ITAM es un plus).
- Experto en gestión y personalización del Portal de Servicios (con experiências prácticas).
- Excelente conocimiento de la gestión de Casos, Incidentes y Solicitudes, definición y configuración del Catálogo de Servicios con experiências prácticas.
- Buen conocimiento de la Plataforma Service Now y sus características principales (aplicaciones principales, capacidades compartidas, CMDB...).
- Experiência en integraciones con herramientas de terceros (scripted APIs e Integration Hub).
- Excelente conocimiento de Workspaces, UI Builder, Flow Designer.
- Inglés avanzado, capacidad para mantener reuniones en inglés.

**¿QUÉ OFRECEMOS?**:

- Modalidad de trabajo 100% en remoto.
- Posición estable, indefinida y de larga duración.
- Salario competitivo según la experiência y lo que puedas aportar al proyecto.
- Oportunidades de formación en tecnologías punteras.
- Amplio abanico de retos y proyectos.
- Acceso a beneficios fiscales gracias a nuestro plan de Retribución Flexible.
- Finalizar el contrato siempre es la última opción, buscamos entre la multitud de proyectos que tenemos otro que pueda interesarte.
- Seguimiento personalizado gracias al acompañamiento de nuestra figura de People Partner y un Business Manager.
- Trato cercano y seguimiento: vas a estar en constante comunicación con nosotros para saber cómo avanza el proyecto.

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