Technical Accelerator Expert

hace 1 día


Madrid, Madrid, España Servicenow A tiempo completo

Company Overview
Servicenow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Salary
The estimated salary for this role is around €60,000 per year, based on the job requirements and location in Madrid.

Job Description
In this role as Senior Technical Accelerator Consultant – Impact, you will be part of ServiceNow's newest product, ServiceNow Impact. This product personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value. As a core part of our new team in Madrid, you will work in a hybrid setup with office days twice a week.

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. The ideal candidate has significant experience in ServiceNow development and wants to help our client base with their digital transformation capabilities.

Key Responsibilities

  • Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
  • Prepare all client-facing and internal deliverables that are technology-related.
  • Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
  • Guide development of new offerings for our technical accelerator portfolio.
  • Engage with customers' requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations.

Qualifications
To be successful in this role, you have:

  • ServiceNow skills & previous experience in different ServiceNow modules are required for this role.


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