Contact Center Trainee
hace 2 meses
col-wideJob Description:
**JOB DESCRIPTION**:The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This Specialist works closely with partner departments and teams, such contact center ops and IGT ops and training department to ensure the CC is operating optimally to achieve Radisson Hotel Group goals.**MAIN RESPONSIBILITIES**:- Review and update individual hotel information, in direct partnership with the hotels, to ensure that hotel information is accurate, up to date, and best representing hotel details to the contact center agents. Identify gaps or incorrect hotel information and adjust accordingly.- Onboard new properties in partnership with CC team, and regularly engage with properties already at the Contact Center as a point of support, to ensure EMMA data quality, and to report out on progress.- Work closely with CC BI analysts to ensure accurate KPIs goals.- Ensures accurate and timely reporting of results to hotels migrated to the CC.- Provides feedback from hotels to Quality and Training Specialist to ensure proper training and coaching of agents.- Ensures customer feedback shared through the hotels are addressed appropriately through our customer care channels.- Reviews IVR activity and disposition reporting and makes recommendations to improve call qualifying and routing of calls.- Engage telecom team and Ops Director to quickly resolve any technical issues impacting call routing or call quality.- Support operational activities to drive contact center KPI's including service level achievement, conversion, ADR, and quality.- Performs administrative duties to assist management with daily operations (IGT agents TMS users, InContact accounts).**REQUIREMENTS**:- Being enrolled in a school/university program- Fluency in EnglishINDMANAGE
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Contact Center Trainee
hace 3 meses
Madrid, España Radisson Hotel Group, Madrid Office- Corporate Operations A tiempo completo**CONTACT CENTER TRAINEE** **JOB DESCRIPTION**: The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on...
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Contact Center Trainee
hace 3 meses
Madrid, España Radisson Hotel Group, Madrid Office- Corporate Operations A tiempo completo**JOB DESCRIPTION**: The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This...
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Contact Center Trainee
hace 3 meses
Madrid, España Radisson Hotel Group, Madrid Office- Corporate Operations A tiempo completoThe Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This Specialist works...
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Contact Center Trainee
hace 1 mes
Madrid, España Radisson Blu A tiempo completoThe Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This Specialist works...
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Contact Center Trainee
hace 2 meses
Madrid, España Radisson Blu A tiempo completoThe Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This Specialist works...
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Contact Center Trainee
hace 2 meses
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoThe Contact Center specialist is responsible to support the Contact Center team to assure operations optimization.This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance.This Specialist works...
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Contact Center Trainee
hace 4 días
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoThe Contact Center specialist is responsible for supporting the Contact Center team to assure operations optimization. This key role will involve auditing and updating property information available to agents, reporting to organization leadership on program performance, and ensuring properties receive reporting on their performance. This Specialist works...
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Contact Center Trainee
hace 1 mes
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoThe Contact Center specialist is responsible to support the Contact Centerteam to assure operations optimization. This key role will be auditing andupdating property information available to Agents, reporting out toorganization leadership on program performance, working to ensure propertiesget reporting on property performance. This Specialist works closely...
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Contact Center Trainee
hace 3 meses
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoThe Contact Center specialist is responsible to support the Contact Centerteam to assure operations optimization. This key role will be auditing andupdating property information available to Agents, reporting out toorganization leadership on program performance, working to ensure propertiesget reporting on property performance. This Specialist works closely...
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Team Leader
hace 2 meses
Madrid, España CONTACT CENTER - GRUPO VOCENTO A tiempo completoEn Vocento, grupo líder de comunicación, estamos buscando una persona altamente motivada para liderar nuestro equipo comercial de contact center del área de renting. **Estas serán tus responsabilidades**: - Supervisar y liderar un equipo de televenta, proporcionando orientación y apoyo continuo. - Desarrollar y ejecutar estrategias efectivas para...
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Team Leader
hace 2 meses
Madrid, España Contact Center - Grupo Vocento A tiempo completoEn Vocento, grupo líder de comunicación, estamos buscando una persona altamente motivada para liderar nuestro equipo comercial de contact center del área de renting.**Estas serán tus responsabilidades**:- Supervisar y liderar un equipo de televenta, proporcionando orientación y apoyo continuo.- Desarrollar y ejecutar estrategias efectivas para alcanzar...
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Lo996 | Team Leader
hace 3 semanas
Madrid, España Contact Center - Grupo Vocento A tiempo completoEn Vocento, grupo líder de comunicación, estamos buscando una persona altamente motivada para liderar nuestro equipo comercial de contact center del área de renting.Estas serán tus responsabilidades:Supervisar y liderar un equipo de televenta, proporcionando orientación y apoyo continuo.Desarrollar y ejecutar estrategias efectivas para alcanzar los...
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Contact Center Professional
hace 4 meses
Madrid, España Samsung Electronics A tiempo completoPosition Summary At Samsung Iberia, we are looking for new talent to join our Company. As a Contact Center Professional, you will ensure the correct operation of our Contact Center and you will be iin contact with our Global and European Headquarters to develop and follow the on-going improvement projects. Role and Responsibilities - Strategic Project...
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Consultor/a Contact Center
hace 2 meses
Madrid, España Grupo Digital A tiempo completo**Descripción**: Desde Grupo Digital, estamos en búsqueda de consultores/as Contact Center con inglés alto **Duración proyecto**: Estable. **Ubicación**: Madrid **Modalidad de trabajo**: teletrabajo posible. **Salario**: A valorar en función de experiência. **Grupo Digital** **Requisitos**: Documentación técnica y manuales de...
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Consultor/A Contact Center
hace 1 mes
Madrid, España Grupo Digital A tiempo completo**Descripción**:Desde Grupo Digital, estamos en búsqueda de consultores/as Contact Center con inglés alto**Duración proyecto**: Estable.**Ubicación**: Madrid**Modalidad de trabajo**: teletrabajo posible.**Salario**: A valorar en función de experiência.**Grupo Digital****Requisitos**:Documentación técnica y manuales de usuarioExperiência en entornos...
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Director de Cuentas Contact Center
hace 3 meses
Madrid, España Page Personnel España A tiempo completoDirector de cuentas en campaña de venta directa en stands en Centros comerciales a nível nacional - Gestion de los equipos comerciales en los centros comerciales - Seguimiento de las ventas - Gestrion de KPIs ¿Tienes experiência como account manager de contact center?|¿Quieres trabajar en un importante contact center español? - Experiência como...
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Coordinador/a contact center
hace 3 semanas
madrid, España JR Spain Teletrabajo Freelance A tiempo completoSomos una compañía especializada en Contact Center y Outsourcing de servicios y soluciones de Recursos Humanos, operando desde hace 15 años a nivel nacional, con la experiencia de un sólido equipo de profesionales.-Auditorías, feedback a los agentes y cumplimiento de objetivos-Gestión de los tiempos de los agentes asignados: descansos, ausencias y...
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Supervisor/A Contact Center
hace 1 mes
Madrid, España Red Ofisat Slu A tiempo completoTRABAJAMOS EN VAILLANT GROUP.TRABAJAMOS POR UN CLIMA MEJOR.- Tomar decisiones sostenibles durante más de 145 años, y organizar una fiesta anual para los hijos de nuestros trabajadores.- Ambas acciones cuentan, y ambas nos representan.**Supervisor/a Contact Center**:- QUÉ BUSCAMOS- RED OFISAT REGIÓN CENTRO, SL busca incoporar una persona que desempeñe...
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Contact Centre Trainee
hace 2 meses
Madrid, España Radisson Hotel Group, Madrid Office- Corporate Operations A tiempo completoThe Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This Specialist works...
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Jefe de Servicio Contact Center
hace 3 meses
Madrid, España Acierta Asistencia S.A. A tiempo completoEn Acierta (Grupo Caser -Helvetia), nos encontramos en búsqueda de un Responsable de Contact Center que lideres las 3 plataformas que tenemos en la Empresa. **¿Qué buscamos?** - Profesional con amplia experiência en ATC en plataformas de Contact Center; - Experiência en dirección de equipos en Empresas de Contact Center. - Organizado, orientado al...
