Contact Centre Trainee
hace 3 meses
The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This Specialist works closely with partner departments and teams, such contact center ops and IGT ops and training department to ensure the CC is operating optimally to achieve Radisson Hotel Group goals.
**MAIN RESPONSIBILITIES**:
- Review and update individual hotel information, in direct partnership with the hotels, to ensure that hotel information is accurate, up to date, and best representing hotel details to the contact center agents. Identify gaps or incorrect hotel information and adjust accordingly.
- Onboard new properties in partnership with CC team, and regularly engage with properties already at the Contact Center as a point of support, to ensure EMMA data quality, and to report out on progress.
- Work closely with CC BI analysts to ensure accurate KPIs goals.
- Ensures accurate and timely reporting of results to hotels migrated to the CC.
- Provides feedback from hotels to Quality and Training Specialist to ensure proper training and coaching of agents.
- Ensures customer feedback shared through the hotels are addressed appropriately through our customer care channels.
- Reviews IVR activity and disposition reporting and makes recommendations to improve call qualifying and routing of calls.
- Engage telecom team and Ops Director to quickly resolve any technical issues impacting call routing or call quality.
- Support operational activities to drive contact center KPI’s including service level achievement, conversion, ADR, and quality.
- Performs administrative duties to assist management with daily operations (IGT agents TMS users, InContact accounts).
**REQUIREMENTS**:
- Being enrolled in a school/university program
- Fluency in English
INDMANAGE
-
Contact Centre Trainee
hace 2 horas
Madrid, Madrid, España Empresa Reconocida A tiempo completoJob SummaryThe Contact Center Specialist is a key role within the Empresa Reconocida team, responsible for supporting the Contact Center team to ensure optimal operations. This specialist will be auditing and updating property information available to agents, reporting out to leadership on program performance, and working to ensure properties receive...
-
Contact Centre Trainee
hace 1 día
Madrid, Madrid, España Empresa Reconocida A tiempo completoJob SummaryThe Contact Center Specialist is a key role within the Empresa Reconocida team, responsible for supporting the Contact Center team to ensure optimal operations. This specialist will be auditing and updating property information available to agents, reporting out to leadership on program performance, and working to ensure properties receive...
-
Contact Center Trainee
hace 3 meses
Madrid, España Radisson Hotel Group, Madrid Office- Corporate Operations A tiempo completo**CONTACT CENTER TRAINEE** **JOB DESCRIPTION**: The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on...
-
Contact Centre Trainee
hace 2 días
Madrid, España Empresa Reconocida A tiempo completoThe Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, and working to ensure properties get reporting on property performance. This Specialist works...
-
Architecture Trainee
hace 3 meses
Madrid, España Singularu A tiempo completo**We are hiring an Architecture Trainee!** Singularu es compromiso, talento y pasión. Somos una marca de joyas divertidas y elegantes, sencillas para todos los estilos de tu día a día, hechas con mucho amor y personalidad. Singularu se encuentra en plena expansión, formada por un equipo joven de más de 200 personas muy motivadas y predispuestas, a...
-
Architecture Trainee
hace 3 meses
Madrid, España Singularu A tiempo completo**We are hiring an Architecture Trainee!**Singularu es compromiso, talento y pasión.Somos una marca de joyas divertidas y elegantes, sencillas para todos los estilos de tu día a día, hechas con mucho amor y personalidad.Singularu se encuentra en plena expansión, formada por un equipo joven de más de 200 personas muy motivadas y predispuestas, a las que...
-
Architecture Trainee
hace 3 meses
Madrid, España SINGULARU A tiempo completo**Descripción de la compañía**: We are hiring an Architecture Trainee! Singularu es compromiso, talento y pasión. Somos una marca de joyas divertidas y elegantes, sencillas para todos los estilos de tu día a día, hechas con mucho amor y personalidad. **Descripción del puesto**: **¿Qué buscamos?** Estamos buscando incorporar a nuestro equipo de...
-
Contact Center Trainee
hace 3 meses
Madrid, España Radisson Blu A tiempo completoThe Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This Specialist works...
-
Contact Center Trainee
hace 3 meses
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoThe Contact Center specialist is responsible to support the Contact Center team to assure operations optimization.This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance.This Specialist works...
-
Contact Center Trainee
hace 3 meses
Madrid, España Radisson Hotel Group, Madrid Office- Corporate Operations A tiempo completoThe Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This Specialist works...
-
Architecture Trainee
hace 2 meses
Madrid, España Singularu A tiempo completo**Descripción de la compañía**: We are hiring an Architecture Trainee!Singularu es compromiso, talento y pasión.Somos una marca de joyas divertidas y elegantes, sencillas para todos los estilos de tu día a día, hechas con mucho amor y personalidad.**Descripción del puesto**:**¿Qué buscamos?**Estamos buscando incorporar a nuestro equipo de Madrid...
-
Contact Center Trainee
hace 3 semanas
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoThe Contact Center specialist is responsible for supporting the Contact Center team to assure operations optimization. This key role will involve auditing and updating property information available to agents, reporting to organization leadership on program performance, and ensuring properties receive reporting on their performance. This Specialist works...
-
Contact Centre Specialist
hace 2 horas
Madrid Centro, Madrid, España Empresa reconocida A tiempo completoThe Customer Service Representative is a key role within the Contact Centre team at Empresa reconocida. This position is responsible for supporting the Contact Centre team to ensure optimal operations and achieve the company's goals.Main ResponsibilitiesHotel Information Management: Review and update individual hotel information in partnership with hotels to...
-
Contact Centre Specialist
hace 2 días
Madrid Centro, Madrid, España Empresa reconocida A tiempo completoThe Customer Service Representative is a key role within the Contact Centre team at Empresa reconocida. This position is responsible for supporting the Contact Centre team to ensure optimal operations and achieve the company's goals.Main ResponsibilitiesHotel Information Management: Review and update individual hotel information in partnership with hotels to...
-
Contact Center Trainee
hace 2 meses
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoThe Contact Center specialist is responsible to support the Contact Centerteam to assure operations optimization. This key role will be auditing andupdating property information available to Agents, reporting out toorganization leadership on program performance, working to ensure propertiesget reporting on property performance. This Specialist works closely...
-
Contact Center Trainee
hace 4 meses
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoThe Contact Center specialist is responsible to support the Contact Centerteam to assure operations optimization. This key role will be auditing andupdating property information available to Agents, reporting out toorganization leadership on program performance, working to ensure propertiesget reporting on property performance. This Specialist works closely...
-
Remarketeer Trainee
hace 2 meses
Madrid, España Athlon Car Lease A tiempo completoREMARKETING TRAINEE Gran oportunidad de crecimiento y formar parte de un buen equipo. Está a tu alcance con este trabajo a jornada completa como REMARKETING TRAINEE en San Fernando de Henares, Madrid. Nosotros somos el área comercial dentro de Athlon. Getting you there. (Te llevamos hasta allí). Tu camino al éxito De izquierda o la derecha, tú...
-
Contact Center Trainee
hace 4 meses
Madrid, España Radisson Hotel Group, Madrid Office- Corporate Operations A tiempo completo**JOB DESCRIPTION**: The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This...
-
Trainee en Arquitectura
hace 2 horas
Madrid, Madrid, España Singularu A tiempo completo**Sobre Singularu**Somos una marca de joyas divertidas y elegantes, sencillas para todos los estilos de tu día a día, hechas con mucho amor y personalidad.**Nuestro equipo**En Singularu buscamos sumar talento, ganas, compromiso y aprendizaje continuo. Si tu trabajo ideal es un lugar donde puedas dar lo mejor de ti mismo/a, aportar ideas nuevas (por muy...
-
Trainee en Arquitectura
hace 6 horas
Madrid, Madrid, España Singularu A tiempo completo**Sobre Singularu**Somos una marca de joyas divertidas y elegantes, sencillas para todos los estilos de tu día a día, hechas con mucho amor y personalidad.**Nuestro equipo**En Singularu buscamos sumar talento, ganas, compromiso y aprendizaje continuo. Si tu trabajo ideal es un lugar donde puedas dar lo mejor de ti mismo/a, aportar ideas nuevas (por muy...