![Pli | Petronas Lubricants International](https://media.trabajo.org/img/noimg.jpg)
Technical Support Helpdesk
hace 3 semanas
Established in 2008, PETRONAS Lubricants International manufactures and markets a full range of high-quality automotive and industrial lubricants products in over 80 markets globally. Headquartered in Kuala Lumpur, PLI has over 30 marketing offices in 23 countries, managed through regional offices in Kuala Lumpur, Turin, Beijing, Belo Horizonte, Chicago and Durban.
Its state-of-the-art Global Research & Technology Center in Turin, Italy is home of innovative automotive engineering worldwide and the nucleus of its research and development initiatives around the world, anchored on a rich heritage in lubricants technology.
Currently ranked among the top 10, PLI is driving an aggressive business growth agenda to secure its position as a leading global lubricants company.
PLI works in tandem with Mercedes-AMG engineers to co-design the V6 hybrid Formula One engine and develops fuels, lubricants and functional fluids that power the Silver Arrows.
In our Technology department we need a Technical Support Helpdesk to cover a paternity for 1 year:
Young graduate in Engineering ( mechanical, chemical...) or master in engineering ,who wishes to develop his professional career in commercial technical assistance in automotive lubricants sector.
Will provide technical assistance and advice in the office to internal and external customers ( distributors, key accounts...) in automotive by phone, email and other communication channels.
Key responsibilities:
- Training in Petronas products and services to sales force and customers.
- Basic knowledge of lubricant application.
- Recommendation of Petronas products and services to internal and external customers.
- Selection of the best Petronas products and services for known applications.
- Providing Sales with relevant information on any potential sales opportunities identified.
- Creation of lubrication charts.
- Promotion of Petronas technical tools and services.
Main challenges:
- Maintaining the relationship with the customer (and other partners) in a virtual environment (phone, mail, etc.).
- Proper customer management based on understanding the type of customer.
- Proper understanding of customer needs through relevant questions.
- Manage own data sources (e.g. Internet, internal documents) and network to keep abreast of latest developments and trends.
Technical Engineering - Industrial, specialising in MechanicsSpanish Advanced English - Advanced Spanish Customer facing experience will be an asset. Superior communication skills (written and verbal). Knowledge of products and applications is an asset.
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