Crm Senior Specialist

hace 2 semanas


Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

.Job DescriptionThe CRM Senior Specialist is aimed to support Omnichannel Strategy - CRM area to coordinate the business as usual activities and to consolidate and evolve CRM landscape.Besides the day-to-day CRM ongoing activities, this role is also focused on contributing to shape and build current and future technical/functional CRM capabilities to support business priorities and customer centric approach.The position also requires the ability to effectively interact with a variety of stakeholders, both at local an international level.Main responsibilities:* Responsible for data management and for processing data change requests with customer data; * Ensure data collectionand accuracy across CRM ecosystem; * Understand CRM compliance with Data Protection and Privacy Laws (GDPR) and act in accordance with these when conducting CRM activities; * Participating in data revision and data cleanse initiatives. Collaborating in data analysis and data system extractions. Performing data processing to ensure its quality and consistency across different associated systems; * Build strong relationships with internal stakeholders to maintain understanding of business priorities and customer requirements, including customer updates focused on evolving target audiences; * Provide support to thebusiness as required to ensure all CRM initiatives are implemented effectively/efficiently to achieve objectives; * Understanding of segmentation models to effectively deliver personalized experiences at scale; * Proactively match business needs with existing technology capability, by showcasing local/regional best practices with key stakeholders, encouraging adoption of core systems and harmonized process and highlighting value in a business context; * Actively participates and support CRM team with the delivery of CRM system requests and analytics through recommendations, guidance, engagement with internal customers and taking responsibility for delivery of outputs, as required* Work collaboratively with internal business stakeholders to drive the use of CRM across departments supporting the business strategy; * Focus on building a strong mind set to optimise the use of CRM and a good understanding of the system to effectively deliver on CRM business requirements; * Active role in key strategic CRM projects, both local and regional.* Supporting the implementation, running and improvement of other CRM features and modules; * Play a lead role by reviewing business requirements, proposing solutions and raisingchange requests to the development teams and performing technical UAT; * Represent local CRM team in regular regional/global meetings and interact effectively with regional/global teams.Background & Experience* Bachelors or master degree (Engineering, Marketing, Business, etc


  • CRM Senior Specialist

    hace 3 días


    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires strong data management skills, including processing data change requests and ensuring data accuracy across the CRM ecosystem....

  • CRM Senior Specialist

    hace 3 días


    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires strong data management skills, including processing data change requests and ensuring data accuracy across the CRM ecosystem....

  • Crm Senior Specialist

    hace 2 semanas


    Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    .Crm Senior SpecialistMadridMadrid, Community of Madrid, ES Job DescriptionThe CRM Senior Specialist is aimed to support Omnichannel Strategy – CRM area to coordinate the business as usual activities and to consolidate and evolve CRM landscape. Besides the day-to-day CRM ongoing activities, this role is also focused on contributing to shape and build...

  • Crm Senior Specialist

    hace 4 semanas


    Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    .CRM Senior SpecialistMadridMadrid, Community of Madrid, ES Job Description: The CRM Senior Specialist is aimed to support Omnichannel Strategy – CRM area to coordinate the business as usual activities and to consolidate and evolve CRM landscape. Besides the day-to-day CRM ongoing activities, this role is also focused on contributing to shape and build...

  • CRM Senior Specialist

    hace 6 horas


    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job Description:The CRM Senior Specialist plays a crucial role in supporting the Omnichannel Strategy – CRM area, ensuring the coordination of business-as-usual activities and the consolidation and evolution of the CRM landscape.This position requires a strong focus on contributing to the development of current and future technical/functional CRM...

  • CRM Senior Specialist

    hace 4 horas


    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job Description:The CRM Senior Specialist plays a crucial role in supporting the Omnichannel Strategy – CRM area, ensuring the coordination of business-as-usual activities and the consolidation and evolution of the CRM landscape.This position requires a strong focus on contributing to the development of current and future technical/functional CRM...

  • Crm Senior Specialist

    hace 4 semanas


    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape. This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities,...

  • Crm Senior Specialist

    hace 4 semanas


    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape. This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities,...

  • CRM Senior Specialist

    hace 3 días


    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape.This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities,...

  • CRM Senior Specialist

    hace 3 días


    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape.This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities,...

  • Crm Senior Specialist

    hace 4 semanas


    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape. This role is focused on contributing to the development of current and future technical/functional CRM capabilities, aligning with business...

  • Crm Senior Specialist

    hace 4 semanas


    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape. This role is focused on contributing to the development of current and future technical/functional CRM capabilities, aligning with business...

  • Crm Senior Specialist

    hace 4 semanas


    Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    CRM Senior SpecialistMadridMadrid, Community of Madrid, ES Job Description: The CRM Senior Specialist is aimed to support Omnichannel Strategy – CRM area to coordinate the business as usual activities and to consolidate and evolve CRM landscape. Besides the day-to-day CRM ongoing activities, this role is also focused on contributing to shape and build...

  • Crm Senior Specialist

    hace 3 días


    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape. This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities to...

  • Crm Senior Specialist

    hace 3 días


    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape. This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities to...

  • CRM Senior Specialist

    hace 4 semanas


    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a crucial role in supporting the Omnichannel Strategy – CRM area, coordinating business-as-usual activities, and consolidating and evolving the CRM landscape. This position requires a strong understanding of CRM capabilities and the ability to effectively interact with various stakeholders at local and...

  • CRM Senior Specialist

    hace 4 semanas


    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a crucial role in supporting the Omnichannel Strategy – CRM area, coordinating business-as-usual activities, and consolidating and evolving the CRM landscape. This position requires a strong understanding of CRM capabilities and the ability to effectively interact with various stakeholders at local and...

  • Crm Senior Specialist

    hace 1 semana


    Madrid, Madrid, España Merck Sharp & Dohme (MSD) A tiempo completo

    Job DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape.Main Responsibilities:Manage data and process data change requests with customer data.Ensure data collection and accuracy across the CRM...

  • Crm Senior Specialist

    hace 1 semana


    Madrid, Madrid, España Merck Sharp & Dohme (MSD) A tiempo completo

    Job DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape.Main Responsibilities:Manage data and process data change requests with customer data.Ensure data collection and accuracy across the CRM...


  • Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    .Job DescriptionThe CRM Senior Specialist is aimed to support Omnichannel Strategy – CRM area to coordinate the business as usual activities and to consolidate and evolve CRM landscape.Besides the day-to-day CRM ongoing activities, this role is also focused on contributing to shape and build current and future technical/functional CRM capabilities to...