Communication Coordinator

hace 1 mes

Barcelona, España H&M Group A tiempo completo

COMMUNICATION COORDINATOR - Customer Service CentreFull-timeH&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry.As Communication Coordinator, you support and inspire your colleagues by being a specialist in communication. You ensure relevant information is given to the Customer Service Centre at the right time using the correct channel. You are seeking constant improvements for specific communication channels to enable customer service to provide the best customer experience possible. You work with different stakeholders, internally and externally, in accordance with the global communication plan. You act in line with our values and our leadership expectations, being a role model to contribute to H&M's business success. This position belongs to the H&M Sales Customer Service.Your responsibilities include but are not limited to:Proactively search and communicate all relevant information effectively to the correct stakeholders and collaborate with them to drive improvements.Create content and information for internal and external communication using different digital and live formats.Support operational functions with a focus on communication to improve performance.Plan and work towards goals with your team and prioritize tasks and workload efficiently.Coordinate and execute Customer Service Centre projects and events, collaborating with other teams' projects in the Centre.Support the Global Operation team by monitoring Social Media channels.Plan and deliver Kick Off seasonal meetings to showcase campaigns and company goals.Coordinate the Visual Team to ensure visual display is implemented in the Customer Service Centre following the H&M guidelines.Inspire employees about fashion, sales, and excellent customer service.Advise people on appropriate channels, audience, and information applying H&M guidelines and tone of voice.Provide support and feedback to all colleagues to ensure all customer needs are met.Recognize different needs of customers and colleagues and proactively provide solutions, feedback, and advice.Maintain a balance between long and short-term planning.Just like everyone at H&M Group, we believe you are a sociable, open, communicative, and ambitious team player full of drive and optimism. Your personal qualities also include:Studies in Communications or equivalent experience will be meriting.Corporate communication experience. Desirable at least 1 year experience.Digital skills. Video and photo editing.Structured, accurate, and precise. Excellent planning and organization skills.Driven, yet humble, flexible, and a fast learner. Ambassador for company values and constantly seeking improvements.Strategic mindset that you use to bring improvement ideas into action.Strong leadership and role model awareness. Able to drive and embrace changes positively.Analytical skills and able to handle high complexity.Able to convince, engage, and drive your ideas forward. Excellent presentation and communication skills, verbal and written.Ability to work collaboratively in a team environment.Able to inspire others about fashion, sales, and excellent customer service.Ability to build strong collaboration and confidence in taking fast decisions.Excellent knowledge of Office tools, social media channels, and interest in new technologies.Proficient in English, spoken and written. Other languages will be considered.Are you ready to make a difference on your own & never stand alone?Apply through our career site providing a copy of your CV.This is a permanent full-time position (40 hours/week), Monday to Friday office hours, hybrid (office/home) working and based in our Centre in Barcelona. No relocation package is available and requirement to have the legal right to work in the location will be applied.Inclusion & DiversityH&M Customer Services is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas.We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.In addition to our global benefits...all our local markets offer different competitive perks and benefits. Check some of the benefits we have at H&M CS BarcelonaHybrid Flex Work setup (working from home and from the office)Day off on your birthday and still have the day paid for As well as receive a special discount of 50% off any H&M item.Private health insurance.Referral Program: Bring a Friend and get a Referral fee.Training and development that supports your professional development.Employee benefits program where you will find discounts at hotels, activities, gyms & more.International working environment, great colleagues, celebrations and fun events.Excellent kitchen facilities and free coffee/hot drinks/water/organic fruit and other treats.
#J-18808-Ljbffr

  • Communication Coordinator

    hace 3 meses

    Barcelona, España H&M Group A tiempo completo

    Company Description It takes a special kind of workplace to make the world’s style more **sustainable** & fashion more **inclusive**. A place where unique talents from all over the world come together to form a **diverse** and dedicated team. A culture of **creativity**, **collaboration** & **growth**. At Customer Service (CS), we welcome you to **be**...

  • Communication Coordinator

    hace 3 meses

    Barcelona, España H&M Group A tiempo completo

    **Company Description** H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group...

  • Communication Coordinator

    hace 1 mes

    Barcelona, España H&M Group A tiempo completo

    .COMMUNICATION COORDINATOR - Customer Service CentreFull-timeH&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our...

  • Communication Coordinator

    hace 1 mes

    Barcelona, España H & M Hennes & Mauritz Gruppe A tiempo completo

    .Customer Service COMMUNICATION COORDINATOR - Customer Service CentreH&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will...

  • D-14 - Communication Coordinator

    hace 2 semanas

    Barcelona, España Importante Empresa Del Sector A tiempo completo

    .Company Description: It takes a special kind of workplace to make the world's style more sustainable & fashion more inclusive. A place where unique talents from all over the world come together to form a diverse and dedicated team. A culture of creativity, collaboration & growth. At Customer Service (CS), we welcome you to be yourself & challenge you to...

  • International Sales And Communication Coordinator

    hace 3 semanas

    Barcelona, España The Energy Year A tiempo completo

    .DO YOU WANT TO BE PART OF THE GLOBAL ENERGY TRANSITION? ARE YOU READY TO TRAVEL TO THE WORLD'S KEY ENERGY MARKETS AND MEET THE MOST INFLUENTIAL DECISION-MAKERS OF THE INDUSTRY?IF YOU ANSWERED YES TO THE ABOVE, WILDCAT PUBLISHING INVITES YOU TO JOIN THE ENERGY YEAR 'S INTERNATIONAL SALES AND COMMUNICATION TEAM.Wildcat Publishing works in partnership with The...

  • Retail Training Coordinator

    hace 3 meses

    Barcelona, España Pronovias A tiempo completo

    We at **PRONOVIAS GROUP**, Global leader in the Bridal industry, are currently looking for a professional and talented Retail Training coordinator & communication** **to join our Retail Team in our **Barcelona HQ.** PRONOVIAS GROUP seeks for people who are passionate about Fashion; love to be part of a growing and challenging international environment;...

  • Communication Coordinator

    hace 3 semanas

    Barcelona, España H&M Group A tiempo completo

    .Company DescriptionH&M; Group is a family of brands; H&M;, COS, Weekday, Monki, H&M; HOME, & Other Stories, ARKET and Afound. At H&M; Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M; Group...

  • Retail Training Coordinator

    hace 3 meses

    Barcelona, España PRONOVIAS A tiempo completo

    **Descripción de la compañía**: Con sede en Barcelona y fundado en 1964, Pronovias Group es el primer grupo nupcial global que está dando forma al futuro de nuestra industria para cada novia.Nuestro equipo, con alrededor de 1.000 personas empleadas, está unido por una pasión y motivación compartidas para hacer que cada mujer sea verdaderamente...

  • Retail Training Coordinator

    hace 3 meses

    Barcelona, España Pronovias A tiempo completo

    Pronovias Con sede en Barcelona y fundado en 1964, Pronovias Group es el primer grupo nupcial global que está dando forma al futuro de nuestra industria para cada novia. Nuestro equipo, con alrededor de 1.000 personas empleadas, está unido por una pasión y motivación compartidas para hacer que cada mujer sea verdaderamente feliz. Somos un grupo de...

  • [D-14] - Communication Coordinator

    hace 1 semana

    Barcelona, España Importante Empresa Del Sector A tiempo completo

    Company Description: It takes a special kind of workplace to make the world's style more sustainable fashion more inclusive.A place where unique talents from all over the world come together to form a diverse and dedicated team.A culture of creativity, collaboration growth.At Customer Service (CS), we welcome you to be yourself challenge you to grow.Here,...

  • Communication Coordinator

    hace 1 mes

    Barcelona, España H & M Hennes & Mauritz Gruppe A tiempo completo

    Customer Service COMMUNICATION COORDINATOR - Customer Service CentreH&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape...

  • [D-14] - Communication Coordinator

    hace 2 semanas

    Barcelona, España Importante Empresa Del Sector A tiempo completo

    Company Description: It takes a special kind of workplace to make the world's style more sustainable & fashion more inclusive . A place where unique talents from all over the world come together to form a diverse and dedicated team. A culture of creativity , collaboration & growth . At Customer Service (CS), we welcome you to be yourself & challenge you to...

  • International Sales And Communication Coordinator

    hace 3 semanas

    Barcelona, España The Energy Year A tiempo completo

    DO YOU WANT TO BE PART OF THE GLOBAL ENERGY TRANSITION?ARE YOU READY TO TRAVEL TO THE WORLD'S KEY ENERGY MARKETS AND MEET THE MOST INFLUENTIAL DECISION-MAKERS OF THE INDUSTRY?IF YOU ANSWERED YES TO THE ABOVE, WILDCAT PUBLISHING INVITES YOU TO JOIN THE ENERGY YEAR'S INTERNATIONAL SALES AND COMMUNICATION TEAM.Wildcat Publishing works in partnership with The...

  • Communication Coordinator

    hace 1 mes

    Barcelona, España H & M Hennes & Mauritz Gruppe A tiempo completo

    Customer Service COMMUNICATION COORDINATOR - Customer Service CentreHM Group is a family of brands; HM, COS, Weekday, Monki, HM HOME, Other Stories, ARKET and Afound.At HM Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles.Help us re-imagine fashion and together we will re-shape our...

  • Communication Coordinator

    hace 1 mes

    Barcelona, España H & M Hennes & Mauritz Gruppe A tiempo completo

    Customer Service COMMUNICATION COORDINATOR - Customer Service Centre H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will...

  • International Sales And Communication Coordinator

    hace 3 semanas

    Barcelona, España The Energy Year A tiempo completo

    DO YOU WANT TO BE PART OF THE GLOBAL ENERGY TRANSITION? ARE YOU READY TO TRAVEL TO THE WORLD'S KEY ENERGY MARKETS AND MEET THE MOST INFLUENTIAL DECISION-MAKERS OF THE INDUSTRY?IF YOU ANSWERED YES TO THE ABOVE, WILDCAT PUBLISHING INVITES YOU TO JOIN THE ENERGY YEAR 'S INTERNATIONAL SALES AND COMMUNICATION TEAM.Wildcat Publishing works in partnership with The...

  • Communication Coordinator

    hace 1 mes

    Barcelona, España H & M Hennes & Mauritz Gruppe A tiempo completo

    Customer Service COMMUNICATION COORDINATOR - Customer Service CentreH&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape...

  • Jnc558 | Communication Coordinator

    hace 3 semanas

    Barcelona, España H&M Group A tiempo completo

    .Company DescriptionH&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group...

  • Internal Communication, Coordinator

    hace 3 semanas

    Barcelona, España Nissan A tiempo completo

    Develop and implement a comprehensive internal communications plan including detailed process mapping to cooperate with all departments also for the Dealer Network Staff to let them become part of our internal ambassadors - Provide meaningful and timely information to employees online and develop new modern tools and channels as appropriate - Foster an...