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Communication Coordinator

hace 3 meses

Barcelona, España H & M Hennes & Mauritz Gruppe A tiempo completo

Customer Service COMMUNICATION COORDINATOR - Customer Service Centre
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.
Job Description As Communication Coordinator, you support and inspire your colleagues by being a specialist in communication. You ensure relevant information is given to the Customer Service Centre at the right time using the correct channel. You seek constant improvements for specific communication channels to enable customer service to provide the best customer experience possible. You work with different stakeholders, internally and externally, in accordance with the global communication plan. You act in line with our values and our leadership expectations, being a role model to contribute to H&M's business success. This position belongs to the H&M Sales Customer Service.
Your responsibilities include but are not limited to:
Corporate Communication: proactively search and communicate all relevant information effectively to the correct stakeholders in the correct way and collaborate with them to drive improvements.
Create content and information for internal and external communication using different digital and live formats.
Support operational functions with a focus on communication to improve performance.
Plan and work towards goals with your team and prioritize tasks and workload in an efficient way.
Coordination and execution of Customer Service Centre projects and events, collaborating with other teams' projects in the Centre.
Support the Global Operation team by monitoring Social Media channels.
Plan and deliver Kick Off seasonal meetings to showcase campaigns and company goals.
Coordinate the Visual Team to ensure visual display is implemented in the Customer Service Centre following the H&M guidelines.
Inspire employees about fashion, sales, and excellent customer service. You are an ambassador for the brand in every contact.
Specialist in the "how" of communication: advise people on appropriate channels, audiences, and information applying H&M guidelines and tone of voice.
Provide support and feedback to all colleagues to ensure all customer needs are met.
Recognize different needs of customers and colleagues and proactively provide solutions, feedback, and advice.
Maintain a balance between long and short-term planning.
Qualifications Just like everyone at H&M Group, we believe you are a sociable, open, communicative, and ambitious team player full of drive and optimism. Your personal qualities also include:
Studies in Communications or equivalent experience will be meriting.
Corporate communication experience. Desirable at least 1 year experience.
Digital skills. Video and photo editing.
Structured, accurate, and precise. Excellent planning and organization skills.
Driven, yet humble, flexible, and fast learner. Ambassador for company values and constantly seeking improvements.
Strategic mindset that you use to bring improvement ideas into action.
Strong leadership and role model awareness. Able to drive and embrace changes in a positive way.
Analytical Skills and able to handle high complexity.
Able to convince, engage and drive your ideas forward. Excellent presentation and communication skills, verbal and written.
Ability to work collaboratively in a team environment.
Able to inspire others about fashion, sales, and excellent Customer Service.
Ability to build strong collaboration and confidence in taking fast decisions.
Excellent knowledge of Office tools, social media channels, and interest in new technologies.
Proficient in English, spoken and written. Other languages will be considered.
Are you ready to make a difference on your own & never stand alone?
Apply through our career site providing a copy of your CV.
This is a permanent full-time position (40 hours/week), Monday to Friday office hours, hybrid (office/home) working and based in our Centre in Barcelona.
No relocation package is available and requirement to have the legal right to work in the location will be applied.
Additional Information Inclusion & Diversity
H&M Customer Services is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Global Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
In addition to our global benefits... all our local markets offer different competitive perks and benefits. Check some of the benefits we have at H&M CS Barcelona
Hybrid Flex Work setup (working from home and from the office).
Day off on your birthday and still have the day paid for As well as receive a special discount of 50% off any H&M item.
Private health insurance.
Referral Program: Bring a Friend and get a Referral fee.
Training and development that supports your professional development.
Employee benefits program where you will find discounts at hotels, activities, gyms & more.
International working environment, great colleagues, celebrations, and fun events.
Excellent kitchen facilities and free coffee/hot drinks/water/organic fruit and other treats.
Location Carrer de Pau Claris 194, Barcelona, Spain
Apply now

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