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.Customer Service COMMUNICATION COORDINATOR - Customer Service CentreH&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.Job DescriptionAs Communication Coordinator, you support and inspire your colleagues by being a specialist in communication. You ensure relevant information is given to the Customer Service Centre at the right time using the correct channel. You seek constant improvements for specific communication channels to enable customer service to provide the best customer experience possible. You work with different stakeholders, internally and externally, in accordance with the global communication plan. You act in line with our values and our leadership expectations, being a role model to contribute to H&M's business success. This position belongs to the H&M Sales Customer Service.Your responsibilities include but are not limited to:Corporate Communication: proactively search and communicate all relevant information effectively to the correct stakeholders in the correct way and collaborate with them to drive improvements.Create content and information for internal and external communication using different digital and live formats.Support operational functions with a focus on communication to improve performance.Plan and work towards goals with your team and prioritize tasks and workload in an efficient way.Coordination and execution of Customer Service Centre projects and events, collaborating with other teams' projects in the Centre.Support the Global Operation team by monitoring Social Media channels.Plan and deliver Kick Off seasonal meetings to showcase campaigns and company goals.Coordinate the Visual Team to ensure visual display is implemented in the Customer Service Centre following the H&M guidelines.Inspire employees about fashion, sales, and excellent customer service. You are an ambassador for the brand in every contact.Specialist in the "how" of communication: advise people on appropriate channels, audiences, and information applying H&M guidelines and tone of voice.Provide support and feedback to all colleagues to ensure all customer needs are met.Recognize different needs of customers and colleagues and proactively provide solutions, feedback, and advice.Maintain a balance between long and short-term planning.QualificationsJust like everyone at H&M Group, we believe you are a sociable, open, communicative, and ambitious team player full of drive and optimism. Your personal qualities also include:Studies in Communications or equivalent experience will be meriting.Corporate communication experience. Desirable at least 1 year experience.Digital skills. Video and photo editing
