Customer Service Specialist

hace 3 semanas

Madrid, España Zentiva Poland A tiempo completo

.Customer Service SpecialistMissionEnsuring an effective customer service, seeking to find the answers to all doubts/questions, processing orders and ensuring its delivery in the shortest time possible.ResponsibilitiesOrder processingResponsible for managing and coordinating all tasks assigned to the Customer Care department, ensuring that they are carried out within the company's procedures.Responsible for the Customer Care KPI's and respective monthly review.Manage and set priorities in order to ensure a good level of service and assistance to customers and their total satisfaction.Ensure that all orders received via EDI and/or Order Entry are correctly integrated into SAP.Processing orders for psychotropic drugs in accordance with internal procedures.Control and management of delivery of orders prepared by the logistics operator, namely management of order priorities and respective follow-up.Manage the complaints and returns process in accordance with internal procedures and in partnership with the logistics operator and customers.Creation/Maintenance of Customer data in SAP in collaboration with the Sales and Finance departments.Manage the right invoicing to customers at the time the orders are delivered and to work closely with the logistic operator for the correct cash collection exercise.Ensure the creation and maintenance of prices in SAP for different groups of customers.Manage and respond to requests received from internal and external customers, ensuring a good level of customer service and total satisfaction.To be part of the Launch Team to be informed about new product launches.External customer serviceEnsure that all incoming calls are answered. Solve customer problems/issues with a high degree of independence and work with other departments.Develop reports based on customer interactions that contain data about products, orders, processes and customer requests.Receive and register on the Extranet (logistics operator site) all customer complaints, ensuring all the necessary information for a correct investigation to be carried out. Carry out the internal follow-up until its closing.Act as the voice of the customer in company projects and initiatives.Constantly interact with the sales team in order to share information to resolve customer issues as quickly as possible.OthersAdministrative tasks necessary for the normal functioning of the department.SD Expert for SAP (production and testing systems).Close collaboration with Scientific Affairs Manager for product complaints coming from customers.Skills, Experience & Knowledge Requirements10 years of experience in similar roles.High level degree in logistics or commercial areas.Good knowledge of English.Good level of Word, Excel and Outlook is required; SAP experience will be an added advantage.Competency RequirementsActive listening to the internal and external customer.Excellent communication skills.Adaptability and autonomy.Results orientation

  • Customer Service Specialist

    hace 4 semanas

    Madrid, Madrid, España Tip Trailer Services Group A tiempo completo

    Job Title: Customer Service SpecialistAt Tip Trailer Services Group, we are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer service and...

  • Customer Service Specialist

    hace 4 semanas

    Madrid, Madrid, España Tip Trailer Services Group A tiempo completo

    Job Title: Customer Service SpecialistAt Tip Trailer Services Group, we are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer service and...

  • Customer Service Specialist

    hace 4 semanas

    Madrid, Madrid, España Tip Trailer Services Netherlands A tiempo completo

    Job Title: Customer Service SpecialistWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at Tip Trailer Services Netherlands. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Service Specialist

    hace 4 semanas

    Madrid, Madrid, España Tip Trailer Services Netherlands A tiempo completo

    Job Title: Customer Service SpecialistWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at Tip Trailer Services Netherlands. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Service Specialist

    hace 3 semanas

    Madrid, Madrid, España Solutions & Decisions A tiempo completo

    We are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. As a key member of our Customer Service team, you will be responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.The ideal candidate will have a strong...

  • Customer Service Specialist

    hace 4 semanas

    Madrid, Madrid, España Imperial Brands A tiempo completo

    Customer Service SpecialistImperial Brands PLC is seeking a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes.Key Responsibilities:Data Management: Prepare and manage customer service data across all digital platforms and ERPs.Order Processing: Check customer orders,...

  • Customer Service Specialist

    hace 4 semanas

    Madrid, Madrid, España Imperial Brands A tiempo completo

    Customer Service SpecialistImperial Brands PLC is seeking a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes.Key Responsibilities:Data Management: Prepare and manage customer service data across all digital platforms and ERPs.Order Processing: Check customer orders,...

  • Customer Service Specialist

    hace 3 semanas

    Madrid, Madrid, España Abbott Laboratories A tiempo completo

    Job DescriptionAbbott Laboratories is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers.Key Responsibilities:Provide timely and accurate order processing and customer serviceHandle customer...

  • Customer Service Specialist

    hace 3 semanas

    Madrid, Madrid, España Solutions & Decisions A tiempo completo

    We are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. This role is responsible for ensuring the efficient flow of orders and providing logistics customer service support for our global clients.The ideal candidate will have a strong background in supply chain management and excellent communication skills. They...

  • Customer Service Specialist

    hace 3 semanas

    Madrid, Madrid, España Tip Trailer Services Netherlands A tiempo completo

    Job Title: Customer Service SpecialistJob Description:Location:MadridTime Type:Full timeJob Requisition ID:R0013633Job Summary:As a Customer Service Specialist, you will be responsible for providing exceptional customer service and coordinating repairs for our fleet of vehicles. You will work closely with our team to ensure that our customers receive the...

  • Customer Service Specialist

    hace 4 semanas

    Madrid, Madrid, España Solutions & Decisions A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. This role is responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.Key Responsibilities:Consolidate order fulfillment information from...

  • Customer Service Specialist

    hace 4 semanas

    Madrid, Madrid, España Solutions & Decisions A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. This role is responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.Key Responsibilities:Consolidate order fulfillment information from...

  • Customer Service Operations Specialist

    hace 1 mes

    Madrid, Madrid, España Eurofirms A tiempo completo

    Customer Service Operations SpecialistAt Eurofirms Services, we are seeking a highly skilled Customer Service Operations Specialist to join our dynamic team. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive the best possible experience.Key Responsibilities:Diligently follow up with customers to...

  • Customer Service Operations Specialist

    hace 1 mes

    Madrid, Madrid, España Eurofirms A tiempo completo

    Customer Service Operations SpecialistAt Eurofirms Services, we are seeking a highly skilled Customer Service Operations Specialist to join our dynamic team. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive the best possible experience.Key Responsibilities:Diligently follow up with customers to...

  • Customer Service Specialist

    hace 3 semanas

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Customer Service SpecialistSummary: Amadeus Customer Care Management (CCM) provides support services to meet the needs of Amadeus Travel Distribution customers worldwide. We help our customers succeed by offering functional and technical support. CCM collaborates closely with other Operations divisions and Technology and Commercial units to ensure...

  • Customer Service Specialist

    hace 4 semanas

    Madrid, Madrid, España Solutions & Decisions A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. This role is responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.Key Responsibilities:Consolidate order fulfillment information from...

  • Customer Service Specialist

    hace 4 semanas

    Madrid, Madrid, España Solutions & Decisions A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. This role is responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.Key Responsibilities:Consolidate order fulfillment information from...

  • Customer Service Specialist

    hace 3 semanas

    Madrid, Madrid, España Zentiva Group, A.S. A tiempo completo

    Job SummaryAs a Customer Service Specialist at Zentiva Group, A.S., you will be responsible for ensuring an effective customer service experience. This includes finding answers to customer doubts and questions, processing orders, and ensuring timely delivery. You will also be responsible for managing and coordinating tasks assigned to the Customer Care...

  • Customer Service Specialist

    hace 2 semanas

    Madrid, Madrid, España MSX INTERNATIONAL A tiempo completo

    About the Role:We are seeking a highly skilled Customer Service Specialist to join our team at MSX International. As a key member of our OEM vehicle support team, you will play a critical role in delivering exceptional customer experiences and ensuring the highest levels of service quality.Responsibilities:Handle driver requests and inquiries through various...

  • Customer Service Specialist

    hace 3 semanas

    Madrid, Madrid, España Nutreco A tiempo completo

    Job DescriptionAs a Customer Service Specialist at Nutreco, you will play a crucial role in supporting our sales team by providing exceptional customer service and ensuring timely and proper delivery of orders to our clients.Key Responsibilities:Monitor and replenish order data to ensure accurate and up-to-date informationHandle customer inquiries and...