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Director Of Retention
hace 7 días
col-wideJob Description:Our client is a growing company operating in a very exciting eSports relatedniche.Your primary mission is to ensure our client's users continued engagement and satisfaction while maximizing their lifetime value on theplatform. You will lead initiatives focused on driving user retention, enhancing monetization strategies, and improving customer support experiences.Responsibilities:Be responsible for the user retention of the brand.Develop and execute comprehensive LiveOps/CRM strategies to improve user retention and increase monetization, with a focus on VIP users.Utilize a deep understanding of iGaming and social casino games, including slots and casino games, to optimize the gaming experience and drive user engagement.Lead the customer support and responsible gaming journeys, ensuring timely and effective resolution of user issues while promoting responsible gaming practices.Implement NPS measurement and improvement initiatives to enhance user satisfaction and loyalty.Reporting to the CEO, collaborate closely with cross-functional teams, including product, engineering, marketing, and data analytics, to drive product enhancements and feature developments that align with retention and monetization goals.Analyze user data, feedback, and market trends to identify opportunities for product improvements and optimization.Hire, mentor, and support product managers within the retention team, fostering their growth and development.Stay updated on industry trends and best practices in LiveOps, CRM, iGaming, and Responsible Gaming to drive innovation and maintain a competitive edge.Requirements:Bachelor's degree in business, computer science, or a related field.5+ years of product management experience, with a focus on LiveOps/CRM and user retention in the iGaming or social casino industry.Deep understanding of iGaming and social casino games, including slots, casino games, and ideally sports betting.Experience in customer support and NPS management, with a strong focus on delivering exceptional user experiences.Solid understanding of responsible gaming principles and regulations.Excellent communication and stakeholder management skills, with the ability to effectively collaborate across teams and influence decision-making.Experience leading and mentoring a team of product managers and analysts, fostering a culture of innovation and excellence.Experience with agile methodologies and product management tools.A passion for gaming and a commitment to delivering high-quality user experiences while upholding ethical standards.#J-18808-Ljbffr
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CRM & Retention Manager
hace 3 semanas
Barcelona, España Cooltra A tiempo completoJoin the sustainable mobility revolution at Cooltra! As the European leading company in sustainable mobility on two wheels, we're on a mission to transform urban transportation. We're committed to reducing pollution and creating a cleaner future. As a **CRM & Retention Manager**, your main responsibilities will be to lead the development and execution of...
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CRM & Retention Manager
hace 2 semanas
Barcelona, Barcelona, España Cooltra A tiempo completoJoin the sustainable mobility revolution at Cooltra As the European leading company in sustainable mobility on two wheels, we're on a mission to transform urban transportation. We're committed to reducing pollution and creating a cleaner future.As a CRM & Retention Manager, your main responsibilities will be to lead the development and execution of the...
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Customer Retention Manager
hace 2 semanas
Barcelona, Barcelona, España Olybet Group A tiempo completoAs a CustomerRetention Manager you will work closely with the marketing team to analyzecustomer data, identify trends, and create targeted retention strategies,including campaigns for team execution.Share Does this sound like you? Bachelor's degree in marketing, engineering, business, or a related field required; Master's degree is a plus.Proven experience...
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Customer Retention Manager
hace 3 semanas
Barcelona, España Pay Retailers A tiempo completoPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border...
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CRM Retention Manager
hace 2 semanas
Barcelona, Barcelona, España ID Finance A tiempo completoROLE PURPOSEThis role is an essential part of our business where Managing Our Customer, Activation and Retention are key to our profitability.Purpose of this role is to define, coordinate and implement across different countries each market CRM/DD.BB. & Retention Strategy with local market MKTG Team.Person in charge of this role is a part of the Global...
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Director Of Strategy Emap
hace 2 días
Barcelona, España Importante Empresa A tiempo completo.Director of Strategy EMAP (DC-263) Monells, Catalonia Director of Strategy EMAP (DC-263)Barcelona Barcelona, Catalunya, ES Job DescriptionThe Director of Strategy is a highly visible and influential role; pivotal to the future success of the organisation as it enters a phase of accelerated growth. The role reports to the Chief Commercial Officer – EMAP...
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Director Of Culture
hace 2 semanas
Barcelona, Barcelona, España Healthsource Chiropractic Of North Provo A tiempo completoDirector of Culture (HR Growth and Culture Department) HR location_on Spain Hi thereWe are Semrush, a global IT company developing our own product—a platform for digital marketers. New stars are born here, so don't miss your chance.This is our Director of Culture role for those who, through their work, are willing to support our core value—people.We are...
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Emea Director of Account Management
hace 3 semanas
Barcelona, España MongoDB A tiempo completoThe worldwide data management software market is massive (IDC forecasts it to be $136 billion by 2027!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront...
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Head of Scientific Tools and Solutions, Senior Director
hace 2 semanas
Barcelona, Barcelona, España Director AI Scientist A tiempo completoHead of Scientific Tools and Solutions, Senior Director Barcelona Competitive Salary + Benefits Introduction to role Are you ready to lead the charge in revolutionizing the way we use data in biopharmaceuticals? We are seeking a dynamic and influential global leader to join our Data Science team as Head of Scientific Tools and Solutions. This is a unique...
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Head of Scientific Tools and Solutions, Senior Director
hace 2 semanas
Barcelona, Barcelona, España Director AI Scientist A tiempo completoHead of Scientific Tools and Solutions, Senior Director Barcelona Competitive Salary + Benefits Introduction to role Are you ready to lead the charge in revolutionizing the way we use data in biopharmaceuticals? We are seeking a dynamic and influential global leader to join our Data Science team as Head of Scientific Tools and Solutions. This is a unique...
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CRM Retention Manager
hace 3 semanas
Sant Cugat del Vallès, Barcelona provincia, España Page Personnel España A tiempo completo_Develop and manage customer retention and loyalty programs._ - _Create strategies to increase customer loyalty and reduce customer churn._ - _Monitor customer satisfaction and recommend solutions to improve customer experience._ - _Analyze customer data and trends to identify areas of improvement._ - _Collaborate with marketing and sales teams to ensure...
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Global Director Of Channel Excellence
hace 7 días
Barcelona, España Arxada A tiempo completo.Global Director of Channel Excellence page is loaded Global Director of Channel Excellence Apply locations ES - Barcelona time type Full time posted on Posted 24 Days Ago job requisition id R51738 Arxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science. With a proud...
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Customer Care Retention
hace 4 semanas
Barcelona, España Teleperformance Spain A tiempo completoTeleperformance Spain is looking for a group of highly-skilled professionals to join as **Customer Care Success & Retention Representatives.**Responsibilities** - Customer support related to automotive products & services (car parts ,maintenance plans, guarantees, etc.) through multiple channels to subscribers interested. - Identify customer needs and...
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French Customer Care Success
hace 4 semanas
Barcelona, España Teleperformance Spain A tiempo completoTeleperformance Spain is looking for a group of highly-skilled professionals to join as **Customer Care Success & Retention Representatives** in Barcelona. **Responsibilities** - Customer support related to automotive products & services (car parts ,maintenance plans, guarantees, etc.) through multiple channels to subscribers interested. - Identify customer...
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Director, Customer Experience
hace 7 días
Barcelona, España Join Our Team A tiempo completo.It's with that in mind that Beyond is looking to add a Director of Customer Experience to our growing EMEA team. Reporting to the Managing Director, EMEA this role will proactively increase customer satisfaction and loyalty, through ensuring interactions meet customer needs and managing the customer life cycle.Retaining our customers is the key to...
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Norwegian-Speaking Customer Retention To Barcelona
hace 4 semanas
Barcelona, España Nordic Jobs Worldwide A tiempo completoDescription Are you looking for an exciting opportunity in Barcelona? Join our client's team of passionate customer-centric individuals with a track record of achievement reactivating and retaining customers in Norway, and write your own cheque! PurposeDrive customer reactivation and retention through marketing, promoting and re-engaging subscription...
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Norwegian Speaking Retention Specialist To Barcelona
hace 16 horas
Barcelona, España Nordic Jobs Worldwide A tiempo completoDescription Are you looking for an exciting opportunity in Barcelona? Join our client's team of passionate customer-centric individuals with a track record of achievement reactivating and retaining customers in Norway, and write your own cheque! PurposeDrive customer reactivation and retention through marketing, promoting and re-engaging subscription...
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Customer Success and Retention Program Manager
hace 2 semanas
Barcelona, España Autodesk A tiempo completoJob Requisition ID # - 24WD79415 Position Overview Are you passionate about solving challenges and finding solutions? Do you approach each project with-an-open-mind, always asking, "What if?" If so, we invite you to read on. As a Retention Program Manager, Vendor Management you will will be collaborate and you will develop-and-implement management of our...
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Customer Care Success
hace 2 semanas
Barcelona, España Teleperformance Spain A tiempo completoTeleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join as **Customer Care Success & Retention Representatives**. **Responsibilities** - Customer support related to automotive products & services (car parts ,maintenance plans,...
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Barcelona, España Autodesk, Inc. A tiempo completo.Customer Success and Retention Program Manager, Vendor Management page is loaded Customer Success and Retention Program Manager, Vendor Management Apply locations Barcelona, ESP time type Full time posted on Posted Yesterday job requisition id 24WD79415 Job Requisition ID #24WD79415 Position OverviewAre you passionate about solving challenges and finding...