CRM & Retention Manager

hace 2 semanas

Barcelona, España Cooltra A tiempo completo

Join the sustainable mobility revolution at Cooltra As the European leading company in sustainable mobility on two wheels, we're on a mission to transform urban transportation. We're committed to reducing pollution and creating a cleaner future.

As a **CRM & Retention Manager**, your main responsibilities will be to lead the development and execution of the company's CRM and Retention strategies to increase customer engagement, retention and loyalty. You will be responsible for the management and growth of the CRM & Retention team and work closely with marketing and cross-functional teams such as product, data, IT and commercial to ensure seamless execution of campaigns and projects. You’ll be expected to:

- **Develop and manage a team of CRM & Retention specialists**, providing coaching, training and mentorship to ensure high performance and career growth opportunities.
- Collaborate with the marketing and product teams to align the strategy with overall business objectives and ensure consistent messaging and brand alignment across all touchpoints.
- **Lead CRM & Retention projects**, implementations and CRM marketing stack.
- Analyze and report on CRM & Retention performance, providing insights and recommendations to optimize campaign performance, identify lifecycle opportunities, improve KPI’s of specific segments and drive business results.
- Stay up to date on industry trends and best practices, proactively identifying new opportunities to improve the effectiveness of the CRM program.
- Establish and manage relationships with external partners and vendors, as needed.

**To excel in this role, you should have**:

- A minimum of **5 years of experience in CRM, Retention and team management**, preferably in a B2C App environment.
- You should also have** strong leadership and project management skills**, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced, dynamic environment.
- **Experience with marketing automation** tools such as Bloomreach, Selligent or Braze, and reporting tools such as PowerBI, Tableau or Mode.
- **Knowledge of HTML, CSS and SQL.**:

- A bachelor's degree in marketing, business, digital or a related field is preferred.
- **Proficiency in English** and Spanish. Other languages are an asset.

**Enjoy great benefits at Cooltra**
- Permanent contract.
- We offer flexible hours, hybrid work schedule and free Friday afternoons, so you can find a work-life balance that suits you.
- You’ll have access to free coffee and fruit while enjoying magnificent views of the beach from our office.
- 50% discount on Cooltra services.
- Flexible compensation and the option to use Payflow for prepaid payroll.
- We believe in having fun at work and we organise afterworks and team building activities.

  • CRM & Retention Manager

    hace 5 días

    Barcelona, Barcelona, España Cooltra A tiempo completo

    Join the sustainable mobility revolution at Cooltra As the European leading company in sustainable mobility on two wheels, we're on a mission to transform urban transportation. We're committed to reducing pollution and creating a cleaner future.As a CRM & Retention Manager, your main responsibilities will be to lead the development and execution of the...

  • CRM Retention Manager

    hace 2 semanas

    Sant Cugat del Vallès, Barcelona provincia, España Page Personnel España A tiempo completo

    _Develop and manage customer retention and loyalty programs._ - _Create strategies to increase customer loyalty and reduce customer churn._ - _Monitor customer satisfaction and recommend solutions to improve customer experience._ - _Analyze customer data and trends to identify areas of improvement._ - _Collaborate with marketing and sales teams to ensure...

  • CRM Retention Manager

    hace 5 días

    Barcelona, Barcelona, España ID Finance A tiempo completo

    ROLE PURPOSEThis role is an essential part of our business where Managing Our Customer, Activation and Retention are key to our profitability.Purpose of this role is to define, coordinate and implement across different countries each market CRM/DD.BB. & Retention Strategy with local market MKTG Team.Person in charge of this role is a part of the Global...

  • CRM Retention Manager

    hace 3 semanas

    Barcelona, España ID Finance A tiempo completo

    **ROLE PURPOSE** This role is an essential part of our business where Managing Our Customer, Activation and Retention are key to our profitability. Purpose of this role is to define, coordinate and implement across different countries each market CRM/DD.BB. & Retention Strategy with local market MKTG Team. Person in charge of this role is a part of the...

  • Customer Retention Manager

    hace 2 semanas

    Barcelona, España Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border...

  • Customer Retention Manager

    hace 1 mes

    Barcelona, España Olybet Group A tiempo completo

    As a CustomerRetention Manager you will work closely with the marketing team to analyzecustomer data, identify trends, and create targeted retention strategies,including campaigns for team execution.Share Does this sound like you? Bachelor's degree in marketing, engineering, business, or a related field required; Master's degree is a plus.Proven experience...

  • Customer Retention Manager

    hace 2 meses

    Barcelona, España Olybet Group A tiempo completo

    As a CustomerRetention Manager you will work closely with the marketing team to analyzecustomer data, identify trends, and create targeted retention strategies,including campaigns for team execution.  ShareDoes this sound like you?Bachelor's degree in marketing, engineering, business, or a related field required; Master's degree is a plus.Proven experience...

  • Customer Retention Manager

    hace 4 semanas

    Barcelona, España Olybet Group A tiempo completo

    As a CustomerRetention Manager you will work closely with the marketing team to analyzecustomer data, identify trends, and create targeted retention strategies,including campaigns for team execution.  Share Does this sound like you? Bachelor's degree in marketing, engineering, business, or a related field required; Master's degree is a plus. Proven...

  • Customer Retention Manager

    hace 5 días

    Barcelona, Barcelona, España Olybet Group A tiempo completo

    As a CustomerRetention Manager you will work closely with the marketing team to analyzecustomer data, identify trends, and create targeted retention strategies,including campaigns for team execution.Share Does this sound like you? Bachelor's degree in marketing, engineering, business, or a related field required; Master's degree is a plus.Proven experience...

  • Senior CRM Manager

    hace 2 semanas

    Barcelona, España TravelPerk A tiempo completo

    **About Us** We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel. Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've...

  • Senior Crm Manager

    hace 5 días

    Barcelona, Barcelona, España Travelperk S.L. A tiempo completo

    The Role We seek a Senior CRM Manager/CRM Director to establish the CRM function from the ground up. As the CRM Director, you will be instrumental in developing and implementing comprehensive strategies that enhance customer satisfaction and retention and drive revenue growth through effective monetization initiatives.As the leader of CRM, you will have a...

  • Senior CRM Manager

    hace 5 días

    Barcelona, Barcelona, España TravelPerk S.L. A tiempo completo

    The RoleWe seek a Senior CRM Manager/CRM Director to establish the CRM function from the ground up. As the CRM Director, you will be instrumental in developing and implementing comprehensive strategies that enhance customer satisfaction and retention and drive revenue growth through effective monetization initiatives. As the leader of CRM, you will have a...

  • Senior CRM Manager

    hace 5 días

    Barcelona, Barcelona, España TravelPerk A tiempo completo

    About UsWe're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become...

  • Crm & Retention Specialist

    hace 3 semanas

    Barcelona, España Cooltra A tiempo completo

    Tu objetivo principal será optimizar las interacciones y la satisfacción de nuestrxs usuarios/as mediante la gestión eficaz del software CRM de marketing (Bloomreach), análisis de datos, segmentación de clientes, optimización de flujos de trabajo, desarrollo de estrategias de comunicación y garantía de seguridad de datos personales. ¿Cuáles serán...

  • Crm & Retention Specialist

    hace 3 semanas

    Barcelona, España Cooltra A tiempo completo

    Tu objetivo principal será optimizar las interacciones y la satisfacción de nuestrxs usuarios/as mediante la gestión eficaz del software CRM de marketing (Bloomreach), análisis de datos, segmentación de clientes, optimización de flujos de trabajo, desarrollo de estrategias de comunicación y garantía de seguridad de datos personales. ¿Cuáles serán...

  • Senior Crm Manager

    hace 6 días

    Barcelona, España Traveltechessentialist A tiempo completo

    About Us We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel. Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've...

  • CRM & Retention Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Cooltra A tiempo completo

    Tu objetivo principal será optimizar las interacciones y la satisfacción de nuestrxs usuarios/as mediante la gestión eficaz del software CRM de marketing (Bloomreach), análisis de datos, segmentación de clientes, optimización de flujos de trabajo, desarrollo de estrategias de comunicación y garantía de seguridad de datos personales.¿Cuáles serán...

  • CRM & Retention Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Cooltra A tiempo completo

    Tu objetivo principal será optimizar las interacciones y la satisfacción de nuestrxs usuarios/as mediante la gestión eficaz del software CRM de marketing (Bloomreach), análisis de datos, segmentación de clientes, optimización de flujos de trabajo, desarrollo de estrategias de comunicación y garantía de seguridad de datos personales.¿Cuáles serán...

  • CRM & Retention Specialist

    hace 5 días

    Barcelona, Barcelona, España Cooltra A tiempo completo

    Tu objetivo principal será optimizar las interacciones y la satisfacción de nuestrxs usuarios/as mediante la gestión eficaz del software CRM de marketing (Bloomreach), análisis de datos, segmentación de clientes, optimización de flujos de trabajo, desarrollo de estrategias de comunicación y garantía de seguridad de datos personales. ¿Cuáles serán...

  • Senior Crm Manager

    hace 6 días

    Barcelona, España Travelperk S.L. A tiempo completo

    The Role We seek a Senior CRM Manager/CRM Director to establish the CRM function from the ground up. As the CRM Director, you will be instrumental in developing and implementing comprehensive strategies that enhance customer satisfaction and retention and drive revenue growth through effective monetization initiatives.  As the leader of CRM, you will have a...