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Customer Retention Manager
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As a CustomerRetention Manager you will work closely with the marketing team to analyzecustomer data, identify trends, and create targeted retention strategies,including campaigns for team execution.
ShareDoes this sound like you?Bachelor's degree in marketing, engineering, business, or a related field required; Master's degree is a plus.Proven experience in a retention marketing role, preferably in a consumer-focused industry.Strong analytical skills essential, with proficiency in data interpretation.Proficiency in customer segmentation, campaign management, and CRM tools necessary.Excellent communication and interpersonal skills vital for collaboration and stakeholder engagement.Boost your career and design your own growth path with a training budgetEntertainment is in our DNA, get ready for a team-tastic timeAchievement bonus - your dedication has hit the jackpotEmbrace an active life with sports and health compensation and diverse activitiesCelebrating and supporting your big life eventsDiverse workplace Culture with quick pick-me-up snacks and drinksCraving discounts? We have the cureRecognition program of which we are oh so proud.What will you be doing?Develop and execute retention strategies to increase customer loyalty and reduce customer churn.Analyze customer data to identify behavioral and purchase patterns, and segment customers for personalized retention campaigns.Monitor customer feedback and sentiment to identify areas for improvement in the customer experience.Work with cross-functional teams to ensure alignment of retention efforts with overall business goals.Utilize data-driven insights to optimize retention campaigns and improve customer lifetime value.We are OlyBet, one of Europe's leading sports entertainment, sports betting, online games and gambling brands, Through our partnerships, we offer unique experiences for our people, customers and sports fans.
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