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Customer Success Associate
hace 3 semanas
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Customer Success Associate
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Customer Care
hace 3 meses
To support our Customer Care team we are searching for a Customer Care & Fashion Advisor - German (f/m/d) (Munich or Barcelona) to be based in one of our offices in Munich or Barcelona. WHAT YOU WILL DO Advisory and support services for our international premium clients concerning the order process Answering customer requests (phone calls and e-mails) Providing the best in class customer service based on a fine understanding of the nature of e-commerce business Continuous improvement of internal processes Close cooperation with our Payment, Warehouse and Shipping departments WHO YOU ARE Native verbal and written knowledge of German and excellent verbal and written knowledge of English to support our customer, additional languages would be considered a plus First experience in the customer care or any other service oriented industry Working computer skills required (MS-Office) Conscientiousness when dealing with customer-data Flexibility and ability to work under pressure, capacity for teamwork Proactive, good organizational skills and time management WHAT WE OFFER IN MUNICH Up to 32 days of holiday, depending on the length of service, starting with 28 days 10 days/year of mobile office abroad in EU-countries (job and position permitting) Language & e-learning courses Staff discount of up to 30% Company pension scheme Discounted membership for selected sports platforms & gyms Discounted travel card & shuttle service Access to LinkedIn Learning Individual support on mental health & well-being (e.g. compatibility work and family life) Social Day Employee Share Purchase Plan WHAT WE OFFER IN BARCELONA Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends) 10 days/year of mobile office abroad in EU-countries (job and position permitting) Language & e-learning courses Staff discount of up to 30% Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería)) Discounted membership for selected sports platforms & gyms Private health insurance Access to LinkedIn Learning Individual support on mental health & well-being Social Day Employee Share Purchase Plan #J-18808-Ljbffr
