IT Support Engineer

hace 2 semanas

Barcelona, España Metyis AG A tiempo completo

Metyis is Growing We are looking for an IT Support Engineer with +4 years of experience to join our global internal IT team either in Barcelona or Madrid.


Who we are

Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering Big Data, Digital Commerce, Marketing & Design solutions, and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities.

With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself. We are Metyis. Partners for impact.

What we offer
  • Develop your professional career working with one of the biggest brands in the fashion industry;
  • Interact with C-level at our clients on a regular basis to drive their business towards impactful change;
  • Lead your team in creating new business solutions via data-driven insights;
  • Seize opportunities at the client and at Metyis in our entrepreneurial environment;
  • Become part of a fast-growing international and diverse team.
What you will do
  • Assist and guide end users on how to use standard office applications and follow best practices.
  • Troubleshoot and resolve IT issues related to hardware, software, and other IT services in collaboration with employees.
  • Handle the technical aspects of onboarding and off-boarding employees.
  • Install and deploy hardware using Intune and Autopilot tools.
  • Monitor and manage hardware warranties, replacements, and repairs.
  • Maintain and update manuals and documentation for IT processes.
  • Work closely with our internal IT teams and external IT partners to ensure smooth and efficient IT support.
What you’ll bring
  • Experience working onsite providing IT support and familiarity with IT support processes and tools.
  • Operational management and support of standard office hardware and applications, including:
    • Windows 11 and MacBook installation and management.
    • Smartphones and tablets like iPhones, iPads, and Android phones.
    • Microsoft 365 (tenant) admin centers like Entra (Azure AD), Exchange, and Intune.
    • Office 365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint.
    • Microsoft Teams and other video conferencing room systems.
  • Basic knowledge of office networks (Wi-Fi) and printing.
  • Fluent in Spanish and proficient in English.
  • Excellent customer service skills, energetic, positive, and enjoy helping people.
  • Ability to work independently and organize and structure your own work and tasks.
  • Eager to learn new things and keep up to date with developments, especially in Microsoft Cloud products.
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