IT Support Engineer

hace 2 semanas

Barcelona, España Rekuten Global A tiempo completo

Job Description:
Rakuten Group
- Rakuten, founded in 1997, is a Global Innovation Company based in Japan. With over 70 diverse businesses spanning e-commerce, digital content, fintech, and communications, and 32,000 employees, we serve 1.6 billion members worldwide. Our mission is to empower people and society through innovation and entrepreneurship.

Rakuten Tech in Europe
- Rakuten Tech in Europe, a part of the Rakuten Group's Global Innovation Hub, serves as the regional hub for the European-based members of the Technology Division. We provide and optimize global platforms to support businesses within the Rakuten Ecosystem, tailoring them to specific use cases in Europe and beyond.
- With over 130 members across 7 countries and 12 offices, our presence spans France (Paris), Spain (Barcelona), UK (Belfast and London), Estonia (Tallinn), and Germany (Berlin). Our diverse team is formed of more than 20 nationalities and collaborates with all members of the Technology Divisions on a regular basis.

Rakuten's European Tech Division (EUTD) is looking for a talented and dynamic IT Support Engineer to join our Corporate IT Department in Barcelona. Here is your chance to work in a multicultural and experienced team, with high visibility and significant customer impact.

RESPONSIBILITIES & DUTIES
- Day-to-day support of IT systems for business systems, office systems, PC, computer networks, and telephony systems
- Handle, efficiently and completely, IT issues that arise using Incident management
- Responsible for site IT Change Management for engineering and deployment activities
- Provide initial investigation on all incidents, ensure they are resolved wherever possible and quickly and correctly escalate them if necessary
- Installing and configuring computer systems
- Enabling remote client access over a VPN connection
- Diagnosing and solving hardware/software faults
- Creating/Updating self-help documents so customers/employees can try to fix problems themselves
- Provide support for meeting room AV & presentation equipment/services
- Support and configure Zoom IP Desk Phones and Soft phones

EXPERIENCE, KNOWLEDGE, SKILLS & QUALIFICATIONS REQUIRED FOR THE ROLE
- 3+ years of relevant experience in the field
- Experience supporting and managing Apple device in corporate environments
- Basic project management skills
- Proficiency with MS Office
- Experience in Information Technology, experience & knowledgeable in Network, Servers, PC, Cloud solutions, Facilities and IT security
- Good knowledge of business operations, policies, and practices.
- Excellent communication skills and written, verbal, and interpersonal communication skills
- Great customer servicing mentality and team spirit
- Spanish and English at fluent level is mandatory

**BENEFITS**:
- Annual bonus-
- Stock-option-
- Flexible working hours-
- Lunch vouchers-
- Coupons for Rakuten Platform (20 euros per month)-
- Access to learning and career development resources-
- Access to certifications and tech conferences-
- Being part of multicultural teams with more than 20 nationalities-
- Extra time off during your Birthday and Company anniversary-
- Possibility to organize your time to have your Fridays afternoons off-
- A brand new office with all modern conveniences and sea view-
- Rakuten TV Flex : 57 per month to spend on healthcare, food, commute, kindergarten-
- 16 hours of volunteering actions per yearAs an employer, Rakuten Tech in Europe is committed to developing an inclusive working environment. Access to employment is open to all, regardless of gender, age, disability, ethnicity, religion, sexual orientation, or social status.

Find us on
- LinkedIn
- Welcome to the Jungle
- This is Rakuten tech

Languages:
English (Overall - 3 - Advanced), Spanish (Overall - 3 - Advanced)

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