IT Support Engineer

hace 5 meses

Barcelona, España Thunes A tiempo completo

**About Thunes**

Thunes is a global, fast-growing, and innovative Fintech scale-up that uses technology to disrupt and transform the existing financial system.

We have a strong Mission: to create a better global payments network, and a great Purpose: to connect the world to economic opportunities and address systemic inequality when it comes to financial services.

We are proud to power payments for the world's fastest-growing businesses and work with some of the amazing global brands - from Gig Economy giants such as Uber and Deliveroo and Southeast Asia's super-app Grab, to global Fintech leaders such as PayPal and Remitly.

Our Products help to drastically simplify the Payment integration experience for our customers: with a single, simple connection, businesses and consumers can send payments to - and get paid in - every corner of the world. Instantly.

Thunes is headquartered in Singapore with regional offices in London, Barcelona, Paris, Beijing, Shanghai, Miami, San Francisco, Dubai, Nairobi, Manila and Hong Kong.

**Key Responsibilities**
- Align daily with your team regarding priorities, projects, tasks and assignments
- Follow technical procedures set in place by the department, making sure to maintain the expected standards at all times
- Provide timely and accurate solutions to issues or tasks you are assigned or working on
- Prioritize support to your Singapore office coworkers
- Onboardings & Offboardings following our procedures
- Maintain the accuracy of our assets inventory and make the relevant updates every time it's necessary
- Be ready to deal with urgent matters sometimes outside office hours
- Make responsible use of your administrator access
- Communicate often with teammates in regards to important decisions or concerns
- Use empathetic and appropriate language when giving support and addressing coworkers, maintain composure at all times
- Overseas business travel required only when needed to
- Pro-actively monitor the status of office IT infrastructure, determine any issues or potential problems and recommend solutions
- Ensure IT policies are adhered to at all times
- Provide orientation and guidance to users on how to operate new software and computer equipment

**Professional Experience and Qualifications**
- A minimum of 3 years' experience in equivalent role of user or technical support in a medium to large company within a similar business sector
- Certifications relevant to IT Support like ITIL, Google Certifications, Microsoft Certifications, etc. that are not expired
- Experience with the following platforms at a corporate level: Jira, Confluence, Google Workspace, Microsoft Azure, Slack, JumpCloud, Antivirus software, Chrome, MS Office and others
- Understanding of laptops, computers, printers and IT devices in general at a hardware level
- Experience in supporting Windows and macOS on their latest version
- Strong understanding of corporate networking and security practices
- Fluent & preferably certified in English, especially on a support & technical level
- Strong creative and analytical thinking
- A passion for IT Support and willing to learn in its due time

**Package & Benefits**
- Great compensation package, including performance & company bonus
- Private Health insurance for you and your family
- Employee wellbeing & support program
- Learning & Development budget
- Work-life balance (flexibility and hybrid working policy)
- Great offices in the center of Barcelona (Sagrada Familia)
- Our team is global, you will work with 40+ different nationalities spread across 5 continents
- 25 days of holidays + 2 Thunes Out Days + 2 Community days

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