Head of Customer Experience

hace 3 semanas

Barcelona, España 3Commas Capital Inc. A tiempo completo

Main Responsibilities

  • Strategic Leadership: Align customer experience strategy with company goals. Collaborate across departments to integrate feedback into broader business strategies.
  • Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS.
  • Data-Driven Insights: Oversee the collection and analysis of customer data to inform business decisions and improve products/services.
  • Team Leadership: Lead and mentor the CX team, ensuring high performance and continuous growth. Handle recruitment and training.
  • Customer Support Management: Supervise customer support, ensuring quick resolution of issues and escalation processes.
  • Cross-Department Collaboration: Work with Product, Marketing, and BizDev teams to incorporate customer feedback and optimize onboarding and upselling strategies.
  • Budget and Financial Management: Manage CX department budget and track financial impact, focusing on reducing churn and increasing customer lifetime value.
  • Reporting and Communication: Provide CX performance reports to leadership, communicate strategies company-wide, and stay informed on industry trends.

Job Requirements

  • 5+ years in customer experience, customer success, or related field, with 2+ years in leadership roles.
  • Strong leadership, communication, and data analysis skills; expertise in CX tools and platforms.
  • Ability to leverage customer insights to drive strategy.
  • Experience working closely with product, marketing, engineering and business development teams.
  • Proven track record in resolving customer issues and improving customer satisfaction.
  • Experience managing budgets and optimizing resource allocation.
  • Bachelor’s degree in Business, Marketing, or related field (Master’s preferred).

We Offer:

  • Flexible working conditions with a priority to work from our offices in Barcelona, Tallinn or Nicosia. Remote work is also open for discussion.
  • Inspiring leadership and knowledgeable, creative, genuinely kind colleagues
  • Paid annual leave, paid sick leave
  • Competitive salary offers based on your skills
  • In-house lessons for your crypto-trading skills
#J-18808-Ljbffr

  • Head of Customer Experience

    hace 3 meses

    Barcelona provincia, España PostPro Ltd A tiempo completo

    **Job Summary** Our client is looking for an experienced **Head of Customer Experience (CX)** to enhance and elevate the customer journey across all touchpoints in their European e-commerce platform. This role is essential to improving customer satisfaction, driving retention, and creating a seamless shopping experience. **Key Responsibilities**: - Design...

  • Customer Experience

    hace 1 mes

    Barcelona, España Healthcare Businesswomen’S Association A tiempo completo

    .Job Description Summary We are currently hiring a Customer Experience & Digital Head to join our Business Excellence & Engagement leadership team in Barcelona. As a Customer Experience & Digital Head, you will play a pivotal role in leading a dynamic team of 15 members. In this strategic position, you will guide this talented team in driving business...

  • Customer Experience

    hace 1 mes

    Barcelona, España Healthcare Businesswomen’S Association A tiempo completo

    .Job Description SummaryWe are currently hiring a Customer Experience & Digital Head to join our Business Excellence & Engagement leadership team in Barcelona. As a Customer Experience & Digital Head, you will play a pivotal role in leading a dynamic team of 15 members. In this strategic position, you will guide this talented team in driving business...

  • Customer Experience

    hace 1 mes

    Barcelona, España Healthcare Businesswomen’S Association A tiempo completo

    Job Description Summary We are currently hiring a Customer Experience & Digital Head to join our Business Excellence & Engagement leadership team in Barcelona. As a Customer Experience & Digital Head, you will play a pivotal role in leading a dynamic team of 15 members. In this strategic position, you will guide this talented team in driving business...

  • Customer Experience

    hace 1 mes

    Barcelona, España Healthcare Businesswomen’S Association A tiempo completo

    Job Description Summary We are currently hiring a Customer Experience Digital Head to join our Business Excellence Engagement leadership team in Barcelona.As a Customer Experience Digital Head, you will play a pivotal role in leading a dynamic team of 15 members.In this strategic position, you will guide this talented team in driving business performance and...

  • Head Of Customer Experience

    hace 2 meses

    Barcelona, España 3Commas Capital Inc. A tiempo completo

    Main Responsibilities Strategic Leadership: Align customer experience strategy with company goals.Collaborate across departments to integrate feedback into broader business strategies.Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS.Data-Driven Insights: Oversee the...

  • Customer Experience

    hace 1 mes

    Barcelona, España Healthcare Businesswomen’S Association A tiempo completo

    Job Description SummaryWe are currently hiring a Customer Experience & Digital Head to join our Business Excellence & Engagement leadership team in Barcelona. As a Customer Experience & Digital Head, you will play a pivotal role in leading a dynamic team of 15 members. In this strategic position, you will guide this talented team in driving business...

  • Head of Customer Experience

    hace 2 meses

    Barcelona, España 3Commas Capital Inc. A tiempo completo

    Main Responsibilities Strategic Leadership: Align customer experience strategy with company goals. Collaborate across departments to integrate feedback into broader business strategies. Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS. Data-Driven Insights: Oversee the...

  • Head of Customer Service

    hace 6 meses

    Barcelona, España North Search A tiempo completo

    **Head of Customer Service** At North Search, a pioneering global talent consultancy, we partner with evolving industries to foster a robust and innovative talent landscape. Our client, a leading company in the industrial sector, is entering a period of significant growth and transformation. In line with their ambitious goals, we are seeking an innovative,...

  • Head Of Customer Experience

    hace 2 meses

    Barcelona, España 3Commas Capital Inc. A tiempo completo

    Main Responsibilities Strategic Leadership: Align customer experience strategy with company goals. Collaborate across departments to integrate feedback into broader business strategies.Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS.Data-Driven Insights: Oversee the...

  • Head Of Customer Experience

    hace 2 meses

    Barcelona, España 3Commas Capital Inc. A tiempo completo

    Main ResponsibilitiesStrategic Leadership: Align customer experience strategy with company goals. Collaborate across departments to integrate feedback into broader business strategies.Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS.Data-Driven Insights: Oversee the...

  • Head Of Customer Experience

    hace 2 semanas

    Barcelona, España 3Commas Capital Inc. A tiempo completo

    Main Responsibilities Strategic Leadership: Align customer experience strategy with company goals.Collaborate across departments to integrate feedback into broader business strategies.Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS.Data-Driven Insights: Oversee the...

  • Customer Experience

    hace 4 semanas

    Barcelona, España Healthcare Businesswomen’s Association A tiempo completo

    Job Description SummaryWe are currently hiring a Customer Experience & Digital Head to join our Business Excellence & Engagement leadership team in Barcelona. As a Customer Experience & Digital Head, you will play a pivotal role in leading a dynamic team of 15 members. In this strategic position, you will guide this talented team in driving business...

  • Customer Experience

    hace 1 mes

    Barcelona, España Healthcare Businesswomen’s Association A tiempo completo

    Job Description Summary We are currently hiring a Customer Experience & Digital Head to join our Business Excellence & Engagement leadership team in Barcelona. As a Customer Experience & Digital Head, you will play a pivotal role in leading a dynamic team of 15 members. In this strategic position, you will guide this talented team in driving business...

  • Global Customer Experience Specialist

    hace 1 mes

    Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Embark on an exciting opportunity with Head Hunt International to become a key member of our dynamic Customer Service & Support Team in Athens, Greece.We are seeking highly motivated and experienced individuals who possess excellent communication skills, fluency in Slovak, and a passion for delivering exceptional customer experiences.This role offers a...

  • Head of Customer Service

    hace 6 meses

    Barcelona, España Netenders Holding A tiempo completo

    Are you a dynamic leader with a passion for delivering exceptional customer experiences? Are you experienced in call center management and ready to lead our customer service and logistics teams to new heights? If so, we invite you to become a key driver of customer satisfaction and operational excellence as the **Head of Customer Service**. As the **Head of...

  • Director of Customer Experience

    hace 1 semana

    Barcelona, Barcelona, España Wallapop A tiempo completo

    Lead Customer Service at WallapopWallapop is a leading e-commerce platform driven by a mission to empower consumers and promote sustainable consumption. Our goal is to create a connected trade ecosystem, making second-hand the norm through smart technology use.We're seeking an exceptional Head of Customer Service to oversee our internal teams for Customer...

  • Inicio Inmediato: Customer Experience

    hace 4 semanas

    Barcelona, España Healthcare Businesswomen’S Association A tiempo completo

    .Job Description SummaryWe are currently hiring a Customer Experience & Digital Head to join our Business Excellence & Engagement leadership team in Barcelona. As a Customer Experience & Digital Head, you will play a pivotal role in leading a dynamic team of 15 members. In this strategic position, you will guide this talented team in driving business...

  • Head of Customer Success Management

    hace 3 días

    Barcelona, Barcelona, España Amenitiz A tiempo completo

    Job Description: As the Head of Customer Lifecycle at Amenitiz, you'll play a key role in shaping and driving our customer retention and satisfaction strategies. This position is crucial for ensuring that our approach to customer care is deeply integrated into everything we do.You'll work closely with other senior leaders to align our retention initiatives...

  • Head Of Customer Lifecycle

    hace 1 semana

    Barcelona, España Amenitiz A tiempo completo

    .At Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs...